I recently traveled over to Lisbon and entered one of your stores. The look, the feel, the styles and the customer service was impeccable. The associate who helped me assemble many pieces which looked spectacular on me. I had so much fun with your colors, textures and designs. I received many compliments over and over with just about everything I selected when I was wearing the clothing.I have now become a loyal customer!I literally went online to find a shop in the United States and made a point of checking out the store while my recent business trip.Once again, I fell in love with your fall and winter styles and the young women who helped me was amazing. I am going to be traveling back to Washington DC in December and once again, I will be shopping in your store. I also have to add that I am so excited that you have an app and the ability for me to purchase online. One of my most recent online purchases was a gorgeous wool coat. The young woman who was helping me made the recommendation in the store and she had me try the coat on...I was immediately in love! Since I was traveling for business and did not have a large piece of luggage, she ordered the coat and a stunning scarf online and everything will be delivered to me. Again, many thanks for your exquisite designs and luxurious materials.

As I travel to Belgium about twice a year, ( my home country) I always make sure I check out the Massimo Dutti shop in Antwerp ( or the shop in Knokke) As always I’m impressed with the collections, the finishing etc.. This time though the customer service was horrible! The first time I got in .. I was shooed out the fitting room in an aggressive way… it was 5 to 6… and I only had a pull on skirt to try on!!! The next time the same person and obviously a friend salesperson were very rude and aggressive.. twice my sister and I literally had to jump out of the way out the same woman would have just knocked us out with a clothes rack.. we couldn’t get near the clothes!! Same with the other woman who completely blocked of the clothes because I guess she thought her job had priority… The second she came at me , I reminded her… that I’m the client.. to which she snapped straight away : and I’m the sales person!! This is not acceptable and according to the class of Massimo Dutti… at all! I ‘be been a client for a zillion years.. never experienced so much rudeness.. very disappointed.. is this the world we’re in now?? I don’t understand why the shop would hire these women.. they’re chasing customers away..

I would like to share with Massimo Dutti shoppers and warn them about Massimo Dutti shopping experience. I order clothes from them pretty regularly. I take advantage of sales around Black Friday, but here is the warning: I bought last year a leather jacket around Thanksgiving and did not get to wear it until spring, then I noticed that it had major flaws in leather, very visible on the sleeve. I did not bother to return it, then this year I ordered a pair of leather boots and they also came with a very distinct defect, it took a while to have it “approved” to return, before they “authorized” to mail it, they wanted me to send a picture, which was ridiculous. They have free returns any way so I could have returned them without their “permission”. They would not replace them with a pair without defect. I spent too much time on the phone trying to resolve it. Awful! My conclusion: when they have Black Friday sales they push out defective products on customers, that is pooor customer service.

Have been a fan and a customer on 2 continents and multiple countries for decades! The web site performance it rough, as the payment tool does not work as expected or at all. The app though, is always down on iPad, prompting a new download, only to revert to the same prompt. Country and language pick does not work. Login is impossible. This is not the first time. If your app is worthless, at least Fix your website payment tool for iphone and iOS, would you? It's been displaying only one payment option - "in card". What is that? Of course, if you still want customers...