Blue Cross NC

Name: Blue Cross NC
Rating: 4.3 (5820 reviews)
Author: Blue Cross and Blue Shield of North Carolina

Health & Fitness

Free · Designed for iPad. Not verified for macOS.

5.8K Ratings
Ages

9+
Years
Category

Health & Fitness
Developer

Blue Cross and Blue Shield of North Carolina
Language

EN
English
Size

41.7
MB

Stay informed about your health and keep key plan details at your fingertips. In the member portal, you can securely: • View your digital ID card and add it to your digital wallet • Track the status of your claims and spending toward deductible and out-of-pocket limits • Pay monthly premiums, view payment history, and set up autopay • Manage preferences like paperless delivery and other contact preferences • Access customer support through click-to-call, in-app messaging, and live chat • Find in-network providers and estimate procedure costs • Access digital documents like your plan benefits summary, EOBs, and plan resources

Ratings & Reviews

4.3

out of 5

5.8K Ratings

Amazing customer service experience
10/27/2021

GamerBobby13
I had a really great experience last night where your app really helped me. I was at the pharmacy trying to get a flu shot with my son. The pharmacist said that his birthdate wasn’t matching in the insurance system. Which didn’t seem right. I popped into the app and tried to just verify what you had for his birthdate. So I started a chat in the app and someone named Cindy (I think?) helped me. At first I was just trying to make sure his birthdate was correct in the bcbs system (it was). Cindy actually volunteered to call the pharmacy while I was there to straighten things out. She spent forever on hold - I had to tell the pharmacist to pick up the dang phone. She got it all fixed while I was there and my son was able to get his shot. That was really great customer service. Terrible from Walgreens, but great from you all. Thank you.

Developer Response
Thank you for taking the time to review our app. We are glad to hear that you had a great experience with chatting in to a representative that was able to help in resolving your concern.
Amazing customer service experience
10/27/2021

GamerBobby13

I had a really great experience last night where your app really helped me. I was at the pharmacy trying to get a flu shot with my son. The pharmacist said that his birthdate wasn’t matching in the insurance system. Which didn’t seem right. I popped into the app and tried to just verify what you had for his birthdate. So I started a chat in the app and someone named Cindy (I think?) helped me. At first I was just trying to make sure his birthdate was correct in the bcbs system (it was). Cindy actually volunteered to call the pharmacy while I was there to straighten things out. She spent forever on hold - I had to tell the pharmacist to pick up the dang phone. She got it all fixed while I was there and my son was able to get his shot. That was really great customer service. Terrible from Walgreens, but great from you all. Thank you.
Developer Response 11/01/2021
Thank you for taking the time to review our app. We are glad to hear that you had a great experience with chatting in to a representative that was able to help in resolving your concern.
Login Nightmare
Jan 28

Spartanclass
Out of a decade and a half of different insurance apps, this one is by far the glitchiest to use. The primary complaint being just trying to log in. If your iPhone prompts you to create a passkey, forget ever being able to use it again. It won’t access your saved passwords to autofill, nor will it use biometrics. It will however cycle back and forth between your browser and the app without actually ever logging in. And the developer response to login to Safari first and then it’ll magically work in the app too is just blatantly false. The same with clearing caches, swiping up, or deleting and redownloading. Logging in to Safari will, however, prompt you to switch to the app; but say no, otherwise it will ask you to login yet again (but with the same app problems already listed). An endlessly tedious circle of poorly-developed nonsense, exacerbated by web browser MFA integration that fails 100% of the time. Plus, looking back, it seems the developer has been peddling the same stock paragraph to every poor review since Feb 2025 without taking any accountability or work behind the scenes to fix it. Easier to ignore the problems and blame your users, I guess. Who approved this mess?

Developer Response
Thanks for sharing your feedback. We'd like to look into your specific experience further to see what's going on behind the scenes. Please send us a message with the steps you're taking and the experience you're having or give us a call at 888-705-7050 so we can troubleshoot. The customer service rep can put in a ticket for our development teams to investigate. Thank you!
Login Nightmare
Jan 28

Spartanclass

Out of a decade and a half of different insurance apps, this one is by far the glitchiest to use. The primary complaint being just trying to log in. If your iPhone prompts you to create a passkey, forget ever being able to use it again. It won’t access your saved passwords to autofill, nor will it use biometrics. It will however cycle back and forth between your browser and the app without actually ever logging in. And the developer response to login to Safari first and then it’ll magically work in the app too is just blatantly false. The same with clearing caches, swiping up, or deleting and redownloading. Logging in to Safari will, however, prompt you to switch to the app; but say no, otherwise it will ask you to login yet again (but with the same app problems already listed). An endlessly tedious circle of poorly-developed nonsense, exacerbated by web browser MFA integration that fails 100% of the time. Plus, looking back, it seems the developer has been peddling the same stock paragraph to every poor review since Feb 2025 without taking any accountability or work behind the scenes to fix it. Easier to ignore the problems and blame your users, I guess. Who approved this mess?
Developer Response Feb 9
Thanks for sharing your feedback. We'd like to look into your specific experience further to see what's going on behind the scenes. Please send us a message with the steps you're taking and the experience you're having or give us a call at 888-705-7050 so we can troubleshoot. The customer service rep can put in a ticket for our development teams to investigate. Thank you!
I don't know how the app is, b/c I can’t get into it
02/27/2020

Jaie
I installed and used this app several weeks ago. Naturally, I can't remember my user name/password. When I try to use the login screen to find that information, neither the forgot button for User ID nor the one for Password work. They each bring up a pop-up notifying me I will be leaving the site and asking if that is okay. When I click continue, the pop-up goes away. But that's all. Nothing else opens, nothing comes up in its place, it just leaves me stranded. I have deleted and reinstalled the app and I get the same result. Sometimes the app tries to tell me I don't have a network connection, but when I check that, I do, and it's pretty strong. You do know this is partly why we’re so frustrated with our healthcare insurance, right? Things you tell us are for our convenience and that you use as a selling point, don’t actually work. Maybe just make sure they work before you roll them out?

Developer Response
Thank you for your feedback. It is highly appreciated as we want to make our app better.I'm not sure what version you are using but I do not see this in the latest version on ios or android. Can you let us know what version you are running and what operating system you are using and possibly what phone (ex. iphone 8, Samsung galaxy 9, etc.). We will review this as soon as possible and provide a resolution.
I don't know how the app is, b/c I can’t get into it
02/27/2020

Jaie

I installed and used this app several weeks ago. Naturally, I can't remember my user name/password. When I try to use the login screen to find that information, neither the forgot button for User ID nor the one for Password work. They each bring up a pop-up notifying me I will be leaving the site and asking if that is okay. When I click continue, the pop-up goes away. But that's all. Nothing else opens, nothing comes up in its place, it just leaves me stranded. I have deleted and reinstalled the app and I get the same result. Sometimes the app tries to tell me I don't have a network connection, but when I check that, I do, and it's pretty strong. You do know this is partly why we’re so frustrated with our healthcare insurance, right? Things you tell us are for our convenience and that you use as a selling point, don’t actually work. Maybe just make sure they work before you roll them out?
Developer Response 04/07/2020
Thank you for your feedback. It is highly appreciated as we want to make our app better.I'm not sure what version you are using but I do not see this in the latest version on ios or android. Can you let us know what version you are running and what operating system you are using and possibly what phone (ex. iphone 8, Samsung galaxy 9, etc.). We will review this as soon as possible and provide a resolution.
No longer works at all
01/10/2023

JimVNC
Update: after no help at all from tech support I decided to just delete the app. A while later I reinstalled it and like magic it worked. This was happening on both of my devices so no idea what caused it but I’ll remember that going forward.For the last couple weeks whenever I open the app on my iPad or iPhone, I get the following in a red box above the user ID box before I even enter anything: Blue Connect Mobile is not accessible at this time. We apologize for the inconvenience. So, the app is totally useless now. It was Ok for quick lookups of EOBs, etc but if you’re going to do away with it, maybe a less generic message. I can still login using a browser and get what I need so I am deleting the app from all our devices. To answer the easy questions, we are on the latest IOS version on all devices and we keep the app updated regularly.

Developer Response
Good afternoon, we are sorry that the app is not working all the time for you.That is one of our suggest is to delete the app and then reinstall it.Blue Connect Mobile is compatible with iPhone iOS 13 or later and Android 10 or later operating systems.Please contact Web Support at 888-705-7050 Monday through Friday from 8:00 a.m. through 7:00 p.m. And a ticket may can be submitted for you. Thank you for choosing Blue Cross NC for your insurance needs.
No longer works at all
01/10/2023

JimVNC

Update: after no help at all from tech support I decided to just delete the app. A while later I reinstalled it and like magic it worked. This was happening on both of my devices so no idea what caused it but I’ll remember that going forward.For the last couple weeks whenever I open the app on my iPad or iPhone, I get the following in a red box above the user ID box before I even enter anything: Blue Connect Mobile is not accessible at this time. We apologize for the inconvenience. So, the app is totally useless now. It was Ok for quick lookups of EOBs, etc but if you’re going to do away with it, maybe a less generic message. I can still login using a browser and get what I need so I am deleting the app from all our devices. To answer the easy questions, we are on the latest IOS version on all devices and we keep the app updated regularly.
Developer Response 02/07/2023
Good afternoon, we are sorry that the app is not working all the time for you.That is one of our suggest is to delete the app and then reinstall it.Blue Connect Mobile is compatible with iPhone iOS 13 or later and Android 10 or later operating systems.Please contact Web Support at 888-705-7050 Monday through Friday from 8:00 a.m. through 7:00 p.m. And a ticket may can be submitted for you. Thank you for choosing Blue Cross NC for your insurance needs.

We've updated the Blue Cross NC mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.

Version 8.13.0 Mar 19

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: BCBSNC
Size: 41.7 MB
Category: Health & Fitness
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPad
Requires iPadOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 9+

9+

Learn More

Contains
Health or Wellness Topics

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Blue Cross NC

Ratings & Reviews

Amazing customer service experience

Login Nightmare

I don't know how the app is, b/c I can’t get into it

No longer works at all

What’s New

App Privacy

Data Not Linked to You

Accessibility

Information

Supports

Wallet

You Might Also Like

MyAtriumHealth

MyNovant

My Duke Health

UNC Health

BCBSM

My Health Toolkit® for BCBS

NC Medicaid Managed Care

WakeMed

Explore My Plan

Club Life - Gym Membership