Yelp Guest Manager

Name: Yelp Guest Manager
Rating: 4.6 (1659 reviews)
Author: Nowait

Restaurant Management Solution

Free

1.7K Ratings
Ages

13+
Years
Category

Business
Developer

Nowait
Language

EN
English
Size

54.3
MB

Yelp Guest Manager helps restaurants seat the millions of diners booking tables online every day. Let your front-of-house team meet and greet more guests with the power of Waitlisting, Reservations, and Table Management in one system of record. Yelp Guest Manager connects your business to Yelp’s high-intent diner network with powerful features that streamline operations and keep guests happy. Built by industry pros, Yelp Guest Manager is brought to you by a new team of dedicated restaurant experts. Need to see it to believe it? Try for free and join more than 11,000 popular restaurants using Yelp Guest Manager to turn the tables. * Note: This app is for Restaurant businesses. If you're a diner looking to book a table, search ‘waitlist’ or ‘reservations’ on the Yelp App! Yelp Guest Manager features include: • Reservations & Waitlist - Easily add digital reservations and waitlist buttons to your Yelp page and websites so both last-second and plan-ahead diners can book a table from anywhere, receive live status updates to reduce cancellations, and show up right on time. Fill shoulders and turn tables faster by offering multiple ways to book a table with one system of record. • Table management & POS integrations - Gives hosts and servers what they need to run a smoother front-of-house including custom floor maps, custom sections, and POS integrations that automatically update table statuses. • Takeout - Add and track takeout orders so you can see dine-in and dine-out parties in one system. Notify guests with a text message when their food is ready for pick up. • Kiosk - Let your team focus on hospitality by allowing diners to check themselves into a digital waitlist and receive automated wait times and text notifications with their table status. Keep your host from doing data entry and answering the same questions over and over. Available as an add-on to Yelp Guest Manager.

Ratings & Reviews

4.6

out of 5

1.7K Ratings

Helpful
02/10/2018

Dmccrate
Great app thus far, but would like to see an incorporated reservations system to go along with the wait list. We take a small amount of reservations per night, usually 3-12 and only for large parties. So it would help to have integrated reservation and table management so that the reservations block off their assigned tables at a certain time
Helpful
02/10/2018

Dmccrate

Great app thus far, but would like to see an incorporated reservations system to go along with the wait list. We take a small amount of reservations per night, usually 3-12 and only for large parties. So it would help to have integrated reservation and table management so that the reservations block off their assigned tables at a certain time
Mediocre …AT BEST. Just another Yelp data collection app.
08/12/2022

samueliamuel
So I thought Yelp Seatme was ok. Not great by far and had a ton of issues that never were fixed, but Guest Manager makes Seatme look like it was made by actual restaurant people. The biggest pain so far after just a couple days is the inability to pick our own table to use when making a new reservation. It just auto assigns and has no selection option. Also it forces you to get a phone number and sometimes you’re just putting a quick reservation in. I get they want everyone’s information but let me make the reservation without it if I so choose. Also, the app should be more customizable. I don’t use half the stuff on the left bar, let me remove it please. Also, taking away the double tap feature to go right to seating a table is a big mistake. Now just to seat someone you have to click 5 times. I need it to be fast. The backend stuff is also a pain, you really have to go in and set it up perfectly or else it effects your whole system. On top of it all, this was forced on us at 530pm in the middle of dinner, then none of our guests info was in the system. We were able to get 1 years worth of notes but not all of it. For a company all about collecting data I’m shocked they didn’t keep it all. Just not really impressed, it’s like they took the good stuff from Seatme and threw it out and took the bad stuff and added it to a new app that some small slow paced restaurant used and got paid to review and say it’s great.
Mediocre …AT BEST. Just another Yelp data collection app.
08/12/2022

samueliamuel

So I thought Yelp Seatme was ok. Not great by far and had a ton of issues that never were fixed, but Guest Manager makes Seatme look like it was made by actual restaurant people. The biggest pain so far after just a couple days is the inability to pick our own table to use when making a new reservation. It just auto assigns and has no selection option. Also it forces you to get a phone number and sometimes you’re just putting a quick reservation in. I get they want everyone’s information but let me make the reservation without it if I so choose. Also, the app should be more customizable. I don’t use half the stuff on the left bar, let me remove it please. Also, taking away the double tap feature to go right to seating a table is a big mistake. Now just to seat someone you have to click 5 times. I need it to be fast. The backend stuff is also a pain, you really have to go in and set it up perfectly or else it effects your whole system. On top of it all, this was forced on us at 530pm in the middle of dinner, then none of our guests info was in the system. We were able to get 1 years worth of notes but not all of it. For a company all about collecting data I’m shocked they didn’t keep it all. Just not really impressed, it’s like they took the good stuff from Seatme and threw it out and took the bad stuff and added it to a new app that some small slow paced restaurant used and got paid to review and say it’s great.
Extremely Disappointing
Apr 25

N8b8n8n8
With the phasing out of yelp reservations and the obligatory transfer of use for restaurants to make booking with guest manager, you would think that this platform would be more fine tuned. Yelp guest manager is poorly designed, lacking the helpful features that yelp reservations offered. The fact that one must toggle between reservation vs. waitlist vs. seated view is totally pointless. And currently, I’m not even able to access reservations on the browser, because of some “error”. Yelp, do better. I’m writing this review while on hold, trying to make a reservation of a party of 20, of which I cannot, because the system overrides parties to larger than 20.
Extremely Disappointing
Apr 25

N8b8n8n8

With the phasing out of yelp reservations and the obligatory transfer of use for restaurants to make booking with guest manager, you would think that this platform would be more fine tuned. Yelp guest manager is poorly designed, lacking the helpful features that yelp reservations offered. The fact that one must toggle between reservation vs. waitlist vs. seated view is totally pointless. And currently, I’m not even able to access reservations on the browser, because of some “error”. Yelp, do better. I’m writing this review while on hold, trying to make a reservation of a party of 20, of which I cannot, because the system overrides parties to larger than 20.
Yelp Grab for Money
05/05/2019

Otter_Bites
Have been a faithful customer for almost 5 years. $50-60/month. Had some glitch issues and downtime but overall, it worked well enough for our pub for the price. When Yelp bought them, I knew we were in for it. This week, they revealed to all of us that it would now be $300 a month to justify the new features and stability. When I called to talk, I was patronized and brushed off. They told me I would lose customers; that Yelp/NoWait was the reason I had customers. I canceled. You aren’t going to squeeze this much money out of small businesses. Enjoy your app, but I hope a lot of accounts cancel because this price hike is outrageous. Shame on the bully that is Yelp.
Yelp Grab for Money
05/05/2019

Otter_Bites

Have been a faithful customer for almost 5 years. $50-60/month. Had some glitch issues and downtime but overall, it worked well enough for our pub for the price. When Yelp bought them, I knew we were in for it. This week, they revealed to all of us that it would now be $300 a month to justify the new features and stability. When I called to talk, I was patronized and brushed off. They told me I would lose customers; that Yelp/NoWait was the reason I had customers. I canceled. You aren’t going to squeeze this much money out of small businesses. Enjoy your app, but I hope a lot of accounts cancel because this price hike is outrageous. Shame on the bully that is Yelp.

Thank you for using Yelp Guest Manager! This month's update includes improvements to make Overview, Cover Flow, and Party Highlights load lightening fast (or close to it). Version 9.7.3: - addresses a crash issue that affected some high-volume restaurants

Version 9.7.3

Dec 1

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