So here the scoop, transferring money with iPhone XS max phone with software 12.2 is the problem. I have iOS 12.2 on my iPad it transfers no problem. I totally agree that calling customer service at serve is somewhat impossible. I could only wish it was like Amex Plat customer service is the best. The people that work in customer service are like from an unknown planet. They sound like foreigners from another country. It is upsetting when there is know one that can help you. You can’t just call and press “0” for a rep and someone picks up because that feature doesn’t work. It is a total disaster at serve headquarters. The developer that developed this app needs to get things changed around. I am personally looking for a different solution if things don’t change. I just ordered bluebird today. But this has to be an easy fix. I had a conversation with Apple today and they believe it is a security issue with XS Max. I have iPhone X and iPad and it works perfectly fine transferring money from main to reserve or anything else

I wish I could give 0 stars. Please, I implore you not to waste your time with this joke of a “service”. They”ll just steal your money. I had my 2021 tax refund done with TaxAct. They gave me an option to get my refund directly deposited, sent via paper check or a prepaid card that will be sent in the mail. Turns out the joke of a card sent in the mail after filing out all the paperwork on their website was Serve. Don’t be fooled. Just because it has the American Express logo on the card does not mean it’s a legit pre paid card. They scammed me. When I checked the official IRS website it said that my refund has been sent on the 18th of May, two days ago. I got my Serve card sent to me about two weeks prior which perplexes me because they sent me an email saying that I’ve been denied a card. How, if I already have my card, it was already mailed to me with my name on it and even chose a pin upon signing up for the card. I keep trying to check my balance (which the IRS website already notified me my refund amount) on their automated machines over phone, their online website and this horrible app but it’s to no avail. I keep getting error messages and the card is never recognized. What’s worse is you cannot contact their support no matter what. They listed the number on the card but the second you call it, it hangs up on you. Stay away from TaxAct and Serve.

My American Express Serve account was compromised and I waited patiently for the Amex Serve fraud team to resolve the issue . They failed big time and protected the fraudulent merchant instead of my account. The company that appeared in the statement is no where to be found on google. So how could they have done their due diligence. Now I’ve waited over 10 business days for a replacement card in which I have not received to get the small amount of funds on it to be able to get food and gas and have no received it missing days from work and having to get food from the state due to Amex Serve’s fraud team failed to return my provisional credit. They could. Not provide me any proof of my signature on any document that I authorized the transaction or who obtained access to my account. Amex serve is the WORST company pertaining to customer service and fraud protection . The representatives are in located in other countries doing horrible service by constantly hanging up on you and constantly transferring you to other departments and refuse to allow you to speak to a supervisor . Now I’m having to go through the courts the theft of my funds by Amex Serve and allowing a fraudulent merchant to keep. And I look forward to seeing them in court and sharing my bad experience with the masses on every social media account.

I have used two loadable debit card for about 5 years. I have been able to work with the team at Serve to make purchases online, transfer money to my child, my mother, and my niece. This card has helped me online with questionable sites. The help desk has been patient with me. My child has even been able to withdraw money from an ATM. Unfortunately, I lost one of my accounts due to questionable charges which could not be resolved due to the fact that I did not realize a fraud was being perpetrated and didn’t respond in time to their inquiries. Overall, when in doubt now, I request a new card with a new account number. This is a group which has evolved over the years with upgrades to security and, continues to work diligently to ensure customer satisfaction. A bumpy start getting going and, changes in management but overall not too shabby.