OTC Network 4+

When this was first rolled out, I downloaded the app, put in my info. It functioned PERFECTLY AS IT SHOULD. I could scan products to see if they were eligible for my OTC Benefit. I didn't even have to call after finding out how to do this.

Shortly thereafter, I was locked out of my acct. I worked with a support person. They almost insisted that I was doing something wrong.

I had already tried all the fixes, I entered my birthdate incorrectly the first time I tried to sign in on the website rather than using the app. This was when I was locked out. 3 or 4 months, we emailed back-and-forth, tried different things but it was never fixed.
I understood from calls to customer service that the problem is with the app.

So for nine months now, total, I have had to call to get my balances, I've had to call to see if products were covered.

I can say now that it appears to be working again as it did in the beginning and I appreciate all the hard work that went into it.

Ease of use has improved greatly.

As a retired person and limited income, I watch how I spend my money and by doing so to price shop. I purchase my diabetic supplies from Walmart’s because the prices are more affordable than CVS’s prices but due to lack of management not inputting information in the OTC data system the products are not covered by OTC at Walmart. I have contacted Walmart and OTC about this issue months ago and nothing has been done. I know sometimes the wheels of progress are slow but how hard is it to scan product codes and enter them into a database state wide?
I am blessed to have the OTC benefits and appreciate them, at the same time though the companies need to keep up with updating the medical information and product codes.

The app makes it much easier to check the items before you hit the cash app but I find at Walmart the app says yes the item is eligible but when I get to the cashier, it says no it’s not eligible. I find a lot of Walmart brand items are not eligible once you reach the cashier and I don’t understand why, I guess it’s what you call a work in progress otherwise I really find using the app so much better thank you