OTC Network 4+

While the app set up is easy and nice to see what you still have left on your card, something really needs to be done about Eligible items that scan as Eligible, but ring up as Ineligible!!!
In 2020 when I received the card I had no problem buying products, everything that scanned as eligible was covered. Now that it’s 2021, the same items that I purchased last year, that still scan in the app as Eligible, are no longer covered once at the register and my OTC card is swiped. Really frustrating trying to buy my needed items that scan as covered only to be told 1 or 2 are actually covered. Wal-Mart and Walgreens are the stores this has happened at. So frustrating!!!

After receiving this gift card and looking at all the poor reviews on here I was so upset! I thought well great an awesome idea but clearly poorly done. BUT it seems to me they’ve fixed whatever bugs were ruining this great idea. I got a $400 gift card downloaded this app and it Have had NO issues whatsoever with it. Everything I’ve scanned and says is eligible is in fact eligible. I even scanned something outrageous to make sure it wasn’t just saying everything was eligible when in fact it wasn’t. I’ve so far bought NyQuil, kids vitamins, kids shampoo, my shampoo and conditioner, face wash, a bunch of acne medication to try, deli meat a huge 3 pack of toothpaste, etc, so much stuff! The card worked perfectly im so grateful I’ve had no issues.

While the intended purpose of the card is good. I am frustrated and disappointed in the end result when using the card for purchases, (one) products ring up as not covered and its a item listed and posted at the retailer as a OTC covered product, (two) cashier saids, “I know it said it’s covered but it isn’t” and (three) I can never get the discount after I’ve scanned the barcode for discounts each and every-time. Again very disappointed in your website stating how it’s user friendly and it is not. This has been happening since the beginning of the program, I will give BCBS a call. The call won’t mean I want to see an end to the benefit but to improve its delivery and customer satisfaction. Thank You