OTC Network 4+

It’s pretty fast and convenient to scan items, though if you have two cards, if often will not let you switch to the other. For example, I have two cards that cover two different kinds of items. If an item is ineligible on one card, I switch to the other to check there. I rescan the item, find the item is still ineligible, but it’s because the app did not actually switch cards. If I keep reswitching and trying again, perhaps doing some different things to mix things up, after five or six tries it might eventually change. This is extremely frustrating and time consuming if you’re in a store. I hope they can fix this bug.

Something really needs to be done about eligible items... You spend time in the store scanning items making sure they’re approved.. ONLY TO GET IN A LONG LINE TO FIND OUT THEY ARE NOT.. Not only is this very embarrassing, time consuming the stores also have no care in trying to rectify anything!!! It’s great to receive a free benefit but that does not mean it should not run properly... United Health Care Dual Complete and OTC Network really need to do something!!! This is not good for your handicap clients who deal with mobility issues!!!! CAN THEY UPGRADE THE CURRENT SYSTEM!! Get set items that do not change

I rarely leave reviews for apps, but this is seriously a joke. First of all, every time you open the app, you have to enter your card number all over again. Why? How hard would it be for the app to just save this data? It makes no sense. You have to solve a captcha every time you open the app as well.
Secondly, barely any products are eligible. I’ve used the “scan barcode” feature in the app, scanning product after product for about 15 minutes in Rite Aid, and every single one said, “Sorry, this product is not currently eligible.” There is such a tiny tiny amount of eligible products that it’s not even worth using.
Of course this is not mentioned when the card is being advertised. Very disappointed with both card and terribly developed app.