I’ve basically had to change my password every time I wanted to check my account balance and the limitations on the password are so stupid. Why would having a password over eight characters be a bad thing.? If anything, you’re limiting the amount of password combinations, we can use by infinite possibilities, making it much more easy for someone to figure out our password.. I’m gonna give it one more time and if I have to change my password, I’m deleting this. And I could simply just call the number on the back of my card to get my balance. There’s really no convenience to this app because you can’t lock and unlock your card. I would actually consider it an inconvenience.

This is the worst designed app I have encountered in a long time. First off after creating my account about a month ago it was working fine. I went to log back in and it no longer worked. I have been trying to reset my info through the app even been calling the EBT card number but it has no option to speak to a representative about this app go figure. I then called my county assistance number to seek help and they are just as lost as me. I come here to seek help and I see that everyone else is basically having the same issues. I stumbled across the “App Support” and it takes me to an online version of this application and that’s where I was able to reset my information without any hassle. I went to the app and what do you know it works. This app needs a serious update or a better version needs added preferably with a chat function or a number with representatives that are available to assist. I mean come on this is ridiculous now and this will probably get no response but I’m going to share anyway. This may help out anyone else that needs it click on “ App Support” and change your passwords and retrieve your usernames there it worked for me with no problem and it let me log into the application.

I love this app!! It is easy to check a quick balance when you need it. Transactions are up to date and easy to cross-check when you need to. My ONLY complaint is using the card. I have recently discovered that the card is not recognized by some grocery terminals like Giant Foods. The card must be entered manually in order to use it and this rather holds up the line. In discussing this with a manager I was told it would be better if the card had the magnetic features it needs for automatic use. Redesigning the card would be helpful but I realize would be costly. My card is so old its even hard to read the numbers! At any rate “I love this app” no matter how it has to be used.

I checked this app regularly because unlike the website reino, the app shows pending deposits up to two days before the deposit is fully processed, however as of the latest update it’s been nothing but troubles. First it says my password is wrong, so I attempt to reset it… it prompts me to enter my card number and other information, then it tells me that my account is valid… the issue persisted for several days before I went online and changed my password through the desktop website instead. Now when I try to login, the app has a loading symbol / is “thinking” after I enter my password.. after 2-3 minutes I get a message saying “server error”. It happens again and sun and again. I’ve deleted and reinstalled the app, no success. I just can’t use it. From what I see on reports online, thousands of others have this same issue.