HOW IT WORKS:
• Quickly view your Available Balance without logging in to your account
• View your transaction history
• View information about your transactions by clicking on an individual transaction
• Locate MoneyPass® ATMs
• Set money aside with Reserve
• Send money to your Subaccounts and see their transaction history
• Add checks with your mobile phone
• Add money to your Account from your bank account or debit card
• Find cash reload locations near you on the go
• Access your Direct Deposit information
• Pay Bills
• Add offers to your Account and start saving on dining, shopping and more
What is American Express Serve?
Serve is a Full Service Prepaid Debit Account from American Express with no credit check, no minimum balance, and no hidden fees. You can use your American Express Serve Card in stores, online and at ATMs worldwide. With an Account, you can direct deposit your paycheck, government benefits and tax refund, pay bills and have access to 24/7 customer service.
Visit us at Serve.com for more information, including our Fee Chart.
Includes performance enhancements and stability improvements.
Ratings and ReviewsSee All
The most horrible prepaid company and customer service I ever dealt with
My American Express Serve account was compromised and I waited patiently for the Amex Serve fraud team to resolve the issue . They failed big time and protected the fraudulent merchant instead of my account. The company that appeared in the statement is no where to be found on google. So how could they have done their due diligence. Now I’ve waited over 10 business days for a replacement card in which I have not received to get the small amount of funds on it to be able to get food and gas and have no received it missing days from work and having to get food from the state due to Amex Serve’s fraud team failed to return my provisional credit. They could. Not provide me any proof of my signature on any document that I authorized the transaction or who obtained access to my account. Amex serve is the WORST company pertaining to customer service and fraud protection . The representatives are in located in other countries doing horrible service by constantly hanging up on you and constantly transferring you to other departments and refuse to allow you to speak to a supervisor . Now I’m having to go through the courts the theft of my funds by Amex Serve and allowing a fraudulent merchant to keep. And I look forward to seeing them in court and sharing my bad experience with the masses on every social media account.
Bad experience 2020
This year I decided to have my tax return direct deposited to the American Express serve card. Customer service tells you to go to a money pass ATM where it’s “free” to take out your money. That’s a lie. The website and representatives say you can transfer money from your American serve to your personal back account. You can but it won’t go all the way through so that’s a lie ... I requested money to be transferred. Through the app I was told to give my personal routing and account number. To verify my personal account and continue with my transfer they would make two small deposits into my bank, (which I noticed). Then afterwards within 3-5 business days my transfer would be complete as well free of charge. After the two deposits I waited and received nothing. I called customer service, however this representative couldn’t explain anything, saying they never seen where I put in a request for a transfer. The representative that I spoke with prior told me my money would be in my account the Friday of that week around 10:40 am. This brought me to drawing my money off the card COMPLETELY. Each transaction was a 3 dollar charge. I will NEVER again use this card.
Transfer main to reserve
So here the scoop, transferring money with iPhone XS max phone with software 12.2 is the problem. I have iOS 12.2 on my iPad it transfers no problem. I totally agree that calling customer service at serve is somewhat impossible. I could only wish it was like Amex Plat customer service is the best. The people that work in customer service are like from an unknown planet. They sound like foreigners from another country. It is upsetting when there is know one that can help you. You can’t just call and press “0” for a rep and someone picks up because that feature doesn’t work. It is a total disaster at serve headquarters. The developer that developed this app needs to get things changed around. I am personally looking for a different solution if things don’t change. I just ordered bluebird today. But this has to be an easy fix.
I had a conversation with Apple today and they believe it is a security issue with XS Max. I have iPhone X and iPad and it works perfectly fine transferring money from main to reserve or anything else
With Family Sharing set up, up to six family members can use this app.