First all New York City hotels are small so don’t expect normal hotel sizes unless you are paying a lot more. The hotel was in a great location on 37th street between 5th and 6th Ave. We (family of 4) arrived at 11am. The manager was wonderful. She held our bags (8) so we could walk around while our rooms were getting ready. She also put our rooms together and got us a small refrigerator for our stay. There are only 6 rooms on each floor but the walls are solid and you couldn’t hear other rooms. Our view was the Empire State Building (pretty cool). Rooms are very clean and beds are very comfortable. The water pressure for the shower was outstanding. Breakfast room was small but workers always made sure tables got cleaned off immediately and the stacked the food quickly. Some kind of eggs everyday as well a different meat(s) daily. Waffles, cereal, parfaits, juices, coffee and fruit. Very nice to not have to worry about that meal with the high prices of NYC. Mid afternoon we would come back to take breaks and they had a wonderful mango juice and cookies for us. The hotel manager reserved us a car for our drive back to the airport at 4:45 am. I would definitely stay there again if I go back. (I would stay away from time square if you want to avoid sirens all through the night). One other thing the elevator was fast. That is not always the case with all hotels.

Rooms were clean and very nicely updated. We had a a cute little balcony and a beautiful view of the city and sea. Staff were also exceptionally friendly and helpful. note that there is no parking for visitors on the premises but there was a parking lot a block away that was easy to get to through a charming street. Overall this hotel had a beautiful and very convenient location very close to the main square. One caution is that the route to the hotel from most of the old town is up the hill and you must climb several flights of stairs to reach it. The hotel also requires climbing a flight of stairs to reach the rooms, all of which could be quite challenging if you have mobility issues. However, you can chose to drive and park in the side lot I mentioned and walk a block on flat streets to get to and from the place. We did this when we went to the beach and that was quite convenient (just don’t park within any green lines as those are for residents). Much of the older city is built on a the same hill and some many other hotels have a bit of a hike from the main square as well—usually up charming bougainvillea-filled stairs. Additionally, we were able to drive down a lane and park in front of the hotel for loading up our luggage but we just couldn’t park for long.

The room was nice! Loved the fact that the toilet is separated from the shower so our large group could still use the toilet without having to wait for the person in the shower to get out. Breakfast was awesome. Waffles, eggs, sausage, coffee, fruits, cereals, breads/bagels etc,..but my favorite part was our hostess was super kind and made it happened. I asked for extra pillows and she gladly got them for me, other hotels look at me like I’m Asking for diamonds. I had some ice packs I needed to be frozen for the next morning. When I discovered that our fridge did not have a freezer, I went downstairs to see if she could put them in the freezer. And she gladly did that for me. Other hotels in the past act like I’m asking for the moon! We even got a goodie bag just for checking in! It was a great experience. The only down side, and this may have been my fault if I didn’t read it correctly, but the “pull out” couch was not a pull out couch. We just removed the back rest cushions and made the bed. Which by the way, the room had sheets, pillow and bedding ready to go in the room, where usually, I have to go downstairs and ask for all that. Any way that bed was hard. And it fit two people but it was tight like a little wider than a twin bed. But it was all worth the rate and the service!

Booked a stay in Fort Wayne, Indiana and my husband was diagnosed with Covid a few hours before we were scheduled to leave for our trip to come and stay there. I called the hotel directly and they told me in order to cancel. I would need to go through Expedia as they are a third-party carrier. when I called Expedia and spoke with the rep, they told me that they would have to call the hotel or I would have to call the hotel. It seems that neither side really knew which one was responsible. The Expedia representative outright lied to me and told me that they talked to the front desk manager and the front desk manager told them that they were not willing to cancel it. When I talk to the front desk manager, when I went to check in, they told me the Expedia said they could not refund the money. They did not care that my husband had Covid. They did not care that we were going to be staying in the hotel and they did not care to just refund the money based on a serious illness that could not be controlled. He had been to the doctor at 11 AM and we found out then and I called the hotel at 12:15 when we got out of the doctors office but they did not care about that. The hotel did not want to cancel it because they could collect my money then book my room and dip. And Expedia didn’t want to refund my money because quite frankly they obviously just don’t care. Highly recommend another provider for discount hotels and or just calling the hotel directly.