When you look at the account on this new app you have to find your final balance after all items have posted. This app needs to be fixed for that glitch. The posted items both deposits and withdrawals should be running from bottom (oldest) to top (newest) and the last entry on top line should show final ending balance Robbie c

For the past 4 months every time I go to make a payment on my loan for my vehicle I can not. The payment option button does not work! I’ve been told repeatedly that this is happening to a few customers and it is being worked on….well, I’m about to try it for the 5th month in a row and odds are, the issue won’t be fixed. Therefore, needless to say I’m a bit disappointed in the app. It needs to operate correctly for ALL customers! Instead I’m having to be on hold forever until I get through to a customer service agent and then I have to repeat the same spill over again how the app isn’t working when I hit “make a payment”….it’s become a huge process and it’s very frustrating bc it’s not getting fixed!!!!

This app is ok but what is missing is the ability to turn your card on and off from the app. Anyone who has the capital one app knows what I am talking about.Update… FB has really done a nice job of updating their app. You can customize alerts, set spending limits and you now can turn your card on and off with just a toggle button.

I have been a long time FB insurance customer and was looking for a bank that had better yields and returns than current bank. I did my research and found FB bank. Downloaded the app, opened an account and transferred money. Waited to get bank cards so we could start to move accounts. That was 6 months ago. I have messaged, through the app as directed, 6 times looking for any kind of contact or follow-up. Not even a AI generated “Thanks for contacting us” message. Nothing. Zero. Zip. Nada. So I can only assume no humans work for this bank. I have no choice but to continue my search and find another institution. I will also be looking to move all of my insurance business as well. The app works well, except messaging, and is easy to use. That is why I gave it 2 stars. Good luck to you if you go with this app and bank.