But I’ll definitely use them again. I’ve used many of the food delivery apps since the quarantine hit & my first world problem has been hit or miss. Sometimes they start out great then quality dies. My first time with this one, but it was great. I’d been missing my beloved Asian restaurant in all the apps and was even worried they may have closed. When I looked online to see if that might be the case I saw they were not only open but delivering thru this app. I signed up, ordered and was willing to wait the estimated hour. It got here in less tha half that time. Food was hot and delicious. I will definitely be a repeat customer!

I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history.Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!

I downloaded the app to place a laundry pick up and delivery order. I placed my order and waited for the time slot for pickup. No one ever came to pick up the laundry and I received no notifications of the status. I waited 3 hours. I contacted customer support and they told me the selected merchant (the first one on the list) is outside of my pickup zone. So why was it even an option for me to select? It should have not been an option for me to select. And why did I not receive any updates? I would have been waiting all night with no updates, meanwhile my card was charged the initial holding fee which I had to get reversed after 40 mins chat with support. A huge waste of time. Plus, the chat with the customer support was very difficult because the messages kept getting cut off after two lines of text. So I kept missing chunks of information from the customer support. No one knows why. Horrible UX. Will not be using the app again and will not recommend to others.

I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.