But I’ll definitely use them again. I’ve used many of the food delivery apps since the quarantine hit & my first world problem has been hit or miss. Sometimes they start out great then quality dies. My first time with this one, but it was great. I’d been missing my beloved Asian restaurant in all the apps and was even worried they may have closed. When I looked online to see if that might be the case I saw they were not only open but delivering thru this app. I signed up, ordered and was willing to wait the estimated hour. It got here in less tha half that time. Food was hot and delicious. I will definitely be a repeat customer!

I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history.Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!

I downloaded the app to place a laundry pick up and delivery order. I placed my order and waited for the time slot for pickup. No one ever came to pick up the laundry and I received no notifications of the status. I waited 3 hours. I contacted customer support and they told me the selected merchant (the first one on the list) is outside of my pickup zone. So why was it even an option for me to select? It should have not been an option for me to select. And why did I not receive any updates? I would have been waiting all night with no updates, meanwhile my card was charged the initial holding fee which I had to get reversed after 40 mins chat with support. A huge waste of time. Plus, the chat with the customer support was very difficult because the messages kept getting cut off after two lines of text. So I kept missing chunks of information from the customer support. No one knows why. Horrible UX. Will not be using the app again and will not recommend to others.

Placed an order for take out and got a confirmation saying it would be ready in 15 to 20 mins. So I went to the restaurant about 30 mins after the order was placed but my food was not ready. I went back to my car waited for another 15 mins or so then went back to the restaurant to check and my order was not ready. It looked like the restaurant got very busy and orders were all over the place and people started to lining up waiting for their order. So again, I went out to wait another 20 mins and called the restaurant to check on my order. They again told me the order was not ready. So I decided to contact customer service on the app to cancel my order. I was not sure if the representative Seth actually talked to the restaurant but he told me the order was ready for delivery. So l made it clear that it was a take out order. And he then said it was ready for pick up. Then I called the restaurant again, the owner scolded at me saying she just received the order which was ridiculous because the order was submitted over an hour ago and I got the confirmation . So I talked to Seth again and requested to cancel my order. But he refused my request and said the restaurant confirmed that the order was ready. But in fact, I was standing right outside of the restaurant. So I told him I was right outside of the restaurant and have checked with the restaurant that my order was not ready. But he insisted that my order was ready. I am not sure what reason he picked to choose to trust the restaurant over me but that is quite upsetting at this point. He did try to give me a 5 dollar credit for next order. But that would be useless because I would not be using delivery app anymore as in case of any situation like this coming up when restaurant is lying about the order being ready when it is actually not. They will choose to trust the restaurant because they have taken your money. Consumer will have to take all the risk using this app. But you know what, I can totally bring my money and business elsewhere.