I expected more from TAP. I recently traveled to Portugal via JFK-LIS. Flight was good, no issues, etc. on the return flight @ LIS I’m charged $185 for my carry on/backpack because both items weighed a total of 12.8 KG. I understand my bag had to be 10 KG, which it was. But my personal item had to be weighed ? I had a laptop on there. Beyond ridiculous TAP. It was the first time in years flying TAP. I will choose another airline my next time were I don’t have to worry that my personal item is going to be overweight. Do better.

The app has to be the lamest excuse for an airline app in existence (and I’ve used many). It never notified me of continuing delays on a flight. (TAP sent emails…seriously??). The delay in the first leg of the journey caused me to just miss my connecting flight (I waved to the pilot in the cockpit), and TAP assigned me to another flight many hours later. Never, over the course of almost eight additional hours, did the app give me an updated boarding pass, neither one that I could add to Apple Wallet, nor one that could be viewed or accessed within the app. And never, upon flight reassignment, did my new seat assignment appear in the app, nor in my account in a web browser, either. (Spent 1.5 hours in line just to find my seat.) As gates were assigned, and then changed, for both legs of the journey, those assignments and changes never appeared in the app, nor were boarding passes updated. I don’t understand how this could be considered a working app. Does virtually nothing it should do.

It took over two hours to book my flight! It couldn’t find my mikes and smiles number, couldn’t find me by my name, I tried couldn’t remember password, and that wouldn’t work! It told me to get the link in my email, then it brought me to the beginning and I had to start over! When I got to the end. It was the same thing! Then I tried to register as a new registration and that did the same thing! I went on line for help and they couldn’t help and gave me a number to call! That guy couldn’t help me and just frustrated me more. I eventually just tried to do it as a guest and it told me I wouldn’t get the discount if I didn’t register. I was back on the phone again! Finally I was able to book it on my phone but I was crazy by the time that happened. Now I finally got my confirmation and the layover is changed! It went from a couple hours to 10.5!!! Now I have to call again! 🤬🤬

This app is full of bugs. Rarely can you actually add a flight to the app. The confirmation system via text message doesn’t work. No texts ever send. If you use the email option, it repeats and bugs out and won’t accept any inquiries. You can’t actually book anything through the app, it redirects to another booking process, which is also slow, not user friendly, constantly has errors and bugs where you have to start over, and rarely ever works. Requires passport info every time even if you’ve entered before, and even when it’s not required (domestic flights). Don’t waste your time with this app. You’ll just find yourself endlessly frustrated. Typical Portuguese-level support and development, which is basically bare minimum functionality, if you are lucky. Avoid!