Very good app and bank overall but when it comes to bank to mobile transactions over the weekend is where they draw the line, I swear I’ve been stuck several times trying to make transactions. I’m not sure if even our money goes to sleep I’m not sure but this needs to be worked on. I’ve been with FNB since they came to Zambia and this may be their only flaw.

I have spent my entire cell phone voice minutes trying to deal with an international travel snafu. The phone system keeps on sending me to the App which cannot solve my problem. I do not wish to use the App for anything. I am not part of the “thumb” generation. I wish to speak to a person or be able to type on a keyboard- anything else just wastes my time. The last time previously I had a conversation with the BOT if told me wrong information and I needed to pay for an FNB service for an extra month. I do not trust what the BOTs tell me - like the LLMs they hallucinate and I’m the person who foots the bill - there is no accountability on the behalf of FNB. I am not a happy customer

I appreciate FNB, I went abroad for a while now and I can still access my account seamlessly making transacting easy to send my to my children back home, I have never had to call the bank in despair because of something not working. I love a bank that stands with me wherever I am. I am safe with FNB until I go back home.

The App is great and convenient. Having an innovative business manager could expand my business, quite rapidly. But I cannot find any such person. All I ever engage with are those that do not know any other way of solving problems. Eish