I’ve been a single full time dad for the past 20 years now and nothing gave me peace like my nest camera system. From keeping tabs on the house to making sure my kids were safe at all times. Hey Siri is it the next day I add the year going on they were able to walk home from school parent eventually and will text me when they were on the way home I can see them when you get up at the end of the street and I could watch them walk all way to the house and then monitor the common areas in the house it gave me the freedom to manage my business, keep and eye on them, the house, yard and coincidentally the neighbors homes. I’m more than one occasion cameras came up as a heavy device to help protect not only my home but my neighbors are street. I was amazed that versatility in Hollywood I could hear feeds I could talk to them I could listen to them and help us communicate. At one point I had ADT in our home the alarm back on and because we had an shooters the cameras notify me right away I was able to know if I please you arrived right before me and about five minutes later I get a call from ADT by then everything was done. Maybe I shouldn’t mention ADT but let’s just call it a monitoring system company. Thank you so much I really appreciate the kids are older now I still use my assistance to home. I have stories I could go on for hours but I’m sure she cares and better things to do our life has been up-and-down all I stayed healthy and safe proceed thanks to you have a great year thanks so much

I got 2 nest learning thermostats about two years ago. One of them is connected to c-wire the other two are not. Technically, nest doesn’t need a c-wire. However, out of the two thermostats that were not connected to c-wire went off line and didn’t detect home WiFi few months ago. However, the thermostat was still working fine offline. I didn’t have any issues connecting to WiFi in the same room with my cell phone or computer. Then, after few months the red light was blinking and seemed like it’s not recharging itself. I had to take the display out and charge it multiple times a day to keep it running in cold weather. Since this was happening within the two year warranty period, I called Nest service. It was hard to get hold of them due to a long wait time. After talking to them multiple times and swapping with a good thermostat from first floor, it was clear that the thermostat itself had issues. Customer service agreed to replace the display, although they have not sent it yet. I felt like the customer service could be better: they sent an email after each call with a reference # but they were not responsive to my reply to those emails. It was hard on my part to start another call considering those long waiting times. In one call they should figure the issue and resolve. After the last call I was told I’ll receive another email after the call to start the shipment of replacement, but I didn’t get that. I have to call again and ask for it! Why can’t you do all those in a single call, Google? Clearly there is room for improvement in the service you provide.

In March 2020 I think I caught Covid but testing took a week, if you could even get it. My lumbar region was puffy and sore and I was having severe difficulties breathing and regulating my temperature over a 1 month period. I now have difficulties regulating my temperature and will suddenly be drenching wet and feel like I'm smothering. I never had these issues before. When I was so sick I couldn't get out of bed, changing the heat or a/c function or regulating the temperature was the only thing I was able to do myself. Luckily I had a Nest unit. My family has several nest units in our homes and we like the convenience of Nest thermostats and being able to set them with our smart phones no matter where we are. I can set mine sitting on my couch, lying in bed, even when I'm out of town visiting relatives and forgot to turn my thermostat down. I would give this unit 10 stars if I could based on convenience alone. I also like the different programmable functions that can save me money because the unit can change the temperature setting it's self to decrease cost and save energy at certain times of the day or night which decreases energy use and saves money. Or I can program it to change the temperature at certain times by setting parameters, or setting the timer function. Then at night or when you set it, the unit will automatically make changes. When the seasons change it can switch itself from heat to air conditioning mode automatically. To me it is the simplest energy efficient, but convenient, change you can make to your home.

Been using the Nest for just over a year at our lake house. The remote access and control are great and give me piece of mind. The configure ability and complexity make it very difficult to have operate like a normal furnace or heat pump in the winter time. It’s like I have to trick the Nest to get warm air to come out, otherwise it just blows air a fraction of a degree warmer than the current room. It took me nearly 2 days of research and playing with the configurations to get it to actually blow warm air. And with all of the articles and set up, nothing really helped. Once I tricked the Nest I was able to get it to work more like a normal furnace. Normal being, set the desired temp, the heat pump turns on and blows hot air until desired temp is met. If I left normal Nest settings it would maybe go up 1degree every 4 hrs. When the house is at 50deg and we are trying to get to a normal 72-74 degree room it just never got there. To “trick it” I have to - turn heat pump balance off, set eco temp to the approximate temp desired which turns on the six heat system of the heat pump, go into eco temp then equipment and move that temp above the outside air temp. So it’s just too complex vs a normal thermostat when I turn the dial up and the warm air blows until room meets desired temp. However in the summer the AC works like a charm. The heat pump coupled with the Nest in normal operation exceeds expectations. We keep the house at 72 during the summer and have no problems with what I’d call normal operation.