Stay Safe, Informed and Prepared—Wherever You Travel
Make the most of your International SOS subscription with the enhanced Assistance App. Whether you're planning a trip or navigating an emergency abroad, the app provides everything you need to travel confidently and stay protected.
Before You Go
Personalized Pre-Trip Checklists: Tailored to your destination and travel profile.
Trusted Medical & Security Advice: From our global network of experts.
Vaccination & Health Info: Understand what’s required before departure and what to expect on arrival.
Visa & Travel Requirements: Find entry rules, visa needs, and travel documentation based on your passport and trip details.
While You Travel
24/7 Expert Support: Instantly connect with our team of 12,000 health, security, and logistics professionals—anytime, anywhere.
Crisis Guidance: Know what to do in emergencies, from natural disasters to political unrest.
Find a Doctor: Locate trusted medical professionals near you, wherever you are in the world.
Mental Health Support: Access confidential mental health resources and speak with trained professionals to support your wellbeing while traveling.
Even When You're Not Traveling
Destination Research: Explore travel conditions and insights for future trips.
Local Alerts: Stay informed about developing situations in your home location.
New & Improved Features
New map view: easily search for a country, city or destination guide.
One click: to check in, add a trip or call for assistance.
Trip Management: Organize your itineraries and reservations in one place.
Push Notifications: Receive location-based alerts during emergencies.
Multilingual Support: Available in English, French, German, Chinese, Japanese, Korean, Italian, and Spanish.
I can now see upcoming travel and I like the new colours
AveryT_1983
I've been using this app for travel for almost 3 years and it has been quite good for viewing country risks. But this new version is much better because it also shows me my upcoming travel and relevant alerts which is super useful. And I like the new colours.
Developer Response
Hey! Thank you so much for the review! Stay safe!
This is a paid service?
pkigbed
This is not a review of the services provided should you call, this is a review of the App itself. The App is cumbersome and has the feel of a first time developer. It is very rudimentary. The US State Department has more relevant information. The “Physical Safety” travel warnings information presented is out of date. I would expect information to be color coded and presented in 4 categories: Current (what is happening); Recent History (what has happened within the past month); and Historical (what’s happened from 1 month to 5 years ago-in a condensed overview); then linked with US State Dept (and others) Travel Warnings. For “Health Safety” here is no information provided via App for prophylactic advice to mitigate local health concerns. Appropriate links to US CDC, WHO, and others should be made easily accessible. There is no mention of the quality of locale health service capability, or location/contact information. The only information provided via App for those “on the road” is a phone number to call, which in most cases is not a local country call, let alone a toll free number. This App, if any indication of services provided, screams go elsewhere!
Does not work with personal travel policies
Dc Yukon
The app does not recognize membership numbers for personal travel insurance purchased directly from the International SOS website. Customer service contact to try to get it working is useless, providing clueless responses such as :”We don’t know who the account manager for this membership number is. Please reach out to the account manager or the person who provided you with this membership number “. This, after forwarding the automatic email confirmation of the purchase, complete with membership number, instructions to download the app and instructions for contacting the the tech support folks that then sent me the clueless reply above. Makes it a worthless app.
Great Service App needs work
4DRog
GREAT SERVICE! Used their service when I was drugged and physically assaulted in Shanghai. These folks did OUTSTANDING jib of getting me to hospital and even called me when back in the US to see how I was doing. Now the reason for 3 stars. The app needs a lot if work. It dies nit function as smoothly as most common apps. My biggest grip would be getting rid of alerts either once I read them or ones I don't want to see. I can not just swipe them to get rid of them. Lots of information here just needs some work on the app.
AEC & LBA settings will no longer reset on logout/login
bugs fixing
Version 18.10.0
The developer, International SOS Assistance, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
International SOS Assistance, Inc.
Size
117.7 MB
Category
Travel
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
iPad Requires iPadOS 16.0 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
