The Kohl’s app does it all. As you shop, the app racks up new Kohl’s Cash while the built-in wallet is ready to apply previously earned Cash and Yes-To-You Rewards before checkout. Not only that, but any other possible coupons, promo codes, or discounts are listed in the same place. You get to choose which you want to apply. In most cases, this smart app automatically picks the best combination of allowable savings. What other company does that? Just like in the brick and mortar stores, you can earn more Kohl’s cash during sales which is emailed to you and electronically added to your Kohl’s account wallet. If you pick up purchases items at your local store, there is a $5 Kohl’s cash reward waiting for you. Shopping on the app is easy. The search function works well. I have come to prefer shopping on the app over my computer if I cannot get to the store. Every developer should aspire to build a platform that functions this well, is user friendly, and offers the Kohl’s shopping experience loyalists have come to love.

Up until 2 months ago I would have rated the all 4-5 stars… What changed? I don’t know… if I want to use the app while SHOPPING IN PERSON I do like to make sure that prices are labeled correctly and/are updated on the tags… I used to use the apps barcode scanner but now every single thing I have tried to scan (in the store so that means the item is in stock) But now everything I scan comes up as “not in stock” which makes no sense ESPECIALLY because these items are OBVIOUSLY in stock because I’m actually at a Kohls store, scanning the actual tag that are attached to ANYTHING and in EVERY ITEM AND CATEGORY THE STORE SELLS. Also, the page it takes me too after scanning something IS USELESS and not only because the item is clearly in stock but because I scanned it but also because it’s doesn’t offer similar items, doesn’t mention having anything shipped to the store or to me… The barcode scanner is one of the only reasons to have the app and an account other than keeping track of points, searching for merchandise and however accurate the app is searching on the app FOR ITEMS THAT ARE “IN-STOCK” and can be picked up that day and if it’s not available at the location I shop at the most often the app shows you other Kohl’s stores with AVAILABILITY THE SAME DAY and that is it. Just getting emails whenever there is a new event,sale, coupons etc. I’ve tried to reach someone who can help me fix the scanner and was on hold for an hour and finally decided to hang up.😡

I like shopping at kohls this is just an app issue. It is one of the most frustrating shopping apps I use. You cannot always go back to previous screen (like reading QA in reviews) meaning you have to go all the way back to the home screen and start your search again. Additionally, if you’re picking a color you can’t just click back you have to navigate a confusing route in order to get back to your product. Or if you are in your shopping cart and you select the item in your shopping cart because you want to read the details of the item again, you can change the color options and update the item in your shopping cart but it doesn’t take you back to the product page, so you can see details review again etc. App search functions and filters are very limited. I love the ability to eliminate certain brands (rather than selecting brands that I’d like to see) I have to go in and click all 75 of the other brands except for the one or two I’d like to eliminate, it is annoying. Because it is not an easy to use shopping app it is very frustrating, I have put it down on more than one occasion and just not completed. Meaning Kohls is losing money by not updating the usability features of this app. Please look at other retailer apps (like target) to see an easy, user-friendly app and how it should function.

I usually do not write reviews, but this app has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!