Pilot: myRewards

Name: Pilot: myRewards
Rating: 4.8 (161114 reviews)
Author: Pilot Flying J

Travel

Free

161K Ratings
Ages

4+
Years
Category

Travel
Developer

Pilot Flying J
Language

EN
+ 1 More
Size

269.6
MB

Get more where it matters in the myRewards Plus™ app. Plus up your stop and earn more points faster, save more money, and enjoy more convenience on the road. Locations Use Trip Planner to plan your route and ensure you have the fuel, supplies and amenities you need to get from A to B and everywhere in between. Filter locations by amenities, parking availability, fuel type, restaurants & food offerings, and more. View each location’s full list of amenities, including fuel types and fuel prices, Service Centers and Roadside Assistance, number of showers, number of parking spaces, restaurants & food offerings, store hours and more. Rewards Get access to exclusive offers every day. Users can refer friends and earn free rewards. Plus you’ll receive an offer for a free meal for your birthday. Track your Pilot Drink Club status. Your 10th Pilot fountain or coffee is free. Professional drivers earn free showers when you fuel and can track your shower credits in the app. Track your myRewards balance/savings and redeem for discounts at checkout. Mobile Fueling Save time at the pump with Mobile Fueling. Choose the diesel lane that’s likely to open first, store your payment cards in our safe and secure mobile wallet, and activate the pump with a simple and unique code. Showers Reservations Reserve your shower in the app when you arrive at a location. Get in line before even stepping into the store; you’ll be notified in the app when your shower is ready. Parking See the number of General, real-time Prime Parking™ and Live Parking, and RV parking spots that are available at each location. Reserve your spot ahead of time so you have the peace of mind knowing there is a spot waiting for you at your destination. Profile View and email up to 18 months of digital receipts in the app for all transactions. Receive important news and information in your Message Center. You’ll receive updates on store status, exclusive and limited time offers, tips & tricks for the app, and more. Learn more about the myRewards Plus™ app and the myRewards® loyalty program at www.pilotflyingj.com/app. If you would like to submit a Do Not Sell My Personal Information request, please visit privacy.pilotflyingj.com. Touch ID and Face ID are registered trademarks of Apple Inc.

Ratings & Reviews

4.8

out of 5

161K Ratings

Can’t connect to its own servers
08/12/2022

tired of "oops"
Loaded the app to a new iPhone; tried to add my company’s payment card to the app in order to use mobile fueling. Five days later the app still will not allow me to load the payment card noting, “Oops, sorry. We cannot connect to our servers…” Four calls to customer service have been no help. I’ve been told twice that I would be contacted by their mobile tech people, but have heard from no one. Was also told to only try to load the payment card once, then wait 24 hours, then try again — noting that with each try there’d be only a 10% chance it would work. Oh, but they do manage to send customer service surveys after each call I make, so there is that I suppose.
Can’t connect to its own servers
08/12/2022

tired of "oops"

Loaded the app to a new iPhone; tried to add my company’s payment card to the app in order to use mobile fueling. Five days later the app still will not allow me to load the payment card noting, “Oops, sorry. We cannot connect to our servers…” Four calls to customer service have been no help. I’ve been told twice that I would be contacted by their mobile tech people, but have heard from no one. Was also told to only try to load the payment card once, then wait 24 hours, then try again — noting that with each try there’d be only a 10% chance it would work. Oh, but they do manage to send customer service surveys after each call I make, so there is that I suppose.
Good, but could be better.
Apr 24

SkippyT13
Super handy and convenient, when it works. I would give this app 10 stars, if the mobile fueling worked more than 70% of the time. At random, the mobile fueling feature will not work. Everything is set up correctly, I have good service, I’m at a regular Pilot or Flying J that allows for mobile fueling. I’ve logged out and back in, deleted and reinstalled the app, restarted my phone, and every other “fix” that’s suppose to solve the problem and nothing works. I’ll be able to reserve a shower or parking. But for absolutely no reason whatsoever, the mobile fueling just won’t work. As an over the road trucker, sometimes a few minutes can make all the difference between getting to a pick up or delivery on time or having to wait to the next day, and going through all 9 or 10 prompts at the pump takes forever. So it’s incredibly frustrating when a feature that’s advertised all the time on the app and at the pump just won’t work. This has been a problem for years. I’ve been a trucker for 2.5 years, and other drivers I’ve spoken to have had the same problem. As far as I know, it’s been a problem since they first launched the feature. But that’s only what I’ve been told. But I know for sure it’s at leafy a 2 and a half year old issue. As a company that as of 2023 was worth almost 20 billion dollars, you’d think they could pay someone to fix this issue.
Good, but could be better.
Apr 24

SkippyT13

Super handy and convenient, when it works. I would give this app 10 stars, if the mobile fueling worked more than 70% of the time. At random, the mobile fueling feature will not work. Everything is set up correctly, I have good service, I’m at a regular Pilot or Flying J that allows for mobile fueling. I’ve logged out and back in, deleted and reinstalled the app, restarted my phone, and every other “fix” that’s suppose to solve the problem and nothing works. I’ll be able to reserve a shower or parking. But for absolutely no reason whatsoever, the mobile fueling just won’t work. As an over the road trucker, sometimes a few minutes can make all the difference between getting to a pick up or delivery on time or having to wait to the next day, and going through all 9 or 10 prompts at the pump takes forever. So it’s incredibly frustrating when a feature that’s advertised all the time on the app and at the pump just won’t work. This has been a problem for years. I’ve been a trucker for 2.5 years, and other drivers I’ve spoken to have had the same problem. As far as I know, it’s been a problem since they first launched the feature. But that’s only what I’ve been told. But I know for sure it’s at leafy a 2 and a half year old issue. As a company that as of 2023 was worth almost 20 billion dollars, you’d think they could pay someone to fix this issue.
App functions okay, but content needs improving
12/04/2018

viperlabs
First and foremost, there needs to be a “contact us about this store” feature like the Love’s app that sends a message to both the store and corporate. I don’t always want to speak to a manager, and I would feel better knowing a team at corporate is following up on the resolution to reported problems. If the messaging system were built into the app, you could preload it with certain topics (maintenance, cleanliness, food, parking, staff, other, etc.) and respond directly to drivers about the progress of the reported issue. It goes a long way when people feel heard and see results.I have encountered stores which have Reserve parking, but it doesn’t appear in the app. I have also been to a location that the app says has the enhanced WiFi experience, but it doesn’t. When I asked the store, the manager knew about the problem but the information in the app hasn’t been corrected. I called the main customer service number, but hung up after waiting on hold too long.For a few months, the app has said I have one notification, but nothing is indicated once inside the app. I have navigated to every page and even deleted and reinstalled the app and the “1” notification is still there. This is on an iPhone 6S Plus, latest iOS (currently 12.1), and latest myPilot app (currently 4.2.0).
App functions okay, but content needs improving
12/04/2018

viperlabs

First and foremost, there needs to be a “contact us about this store” feature like the Love’s app that sends a message to both the store and corporate. I don’t always want to speak to a manager, and I would feel better knowing a team at corporate is following up on the resolution to reported problems. If the messaging system were built into the app, you could preload it with certain topics (maintenance, cleanliness, food, parking, staff, other, etc.) and respond directly to drivers about the progress of the reported issue. It goes a long way when people feel heard and see results.I have encountered stores which have Reserve parking, but it doesn’t appear in the app. I have also been to a location that the app says has the enhanced WiFi experience, but it doesn’t. When I asked the store, the manager knew about the problem but the information in the app hasn’t been corrected. I called the main customer service number, but hung up after waiting on hold too long.For a few months, the app has said I have one notification, but nothing is indicated once inside the app. I have navigated to every page and even deleted and reinstalled the app and the “1” notification is still there. This is on an iPhone 6S Plus, latest iOS (currently 12.1), and latest myPilot app (currently 4.2.0).
Parking lot conditions and related issues
03/30/2021

Hotdod2021
I have seen many truck stops over my 5 years of otr. It’s sad to think that these large companies don’t reinvest back into their location. Flying J and Pilot are the worst in terms of location maintenance. Most truck and trailer parking areas are in poor shape. Pot holes, limited working lights and trash build up are big issues. Inside the store also have issues. Long waits for showers, staged boxes of freight and poorly stoked shelf’s and coolers are a common issue. And of late location are increasing their reservation parking areas to gain more profit. Without drivers on the road our economy as we know it would fall apart. We alone make the system work and we are forced to deal with the greed of these companies. It’s bad enough we are forced to pay 40-50% more for the goods in the store, but now you want us to pay for parking. It’s a shame. I hope that these company’s think twice before they make more bad decisions. One day down the road it might be the time driver say enough. Take note: Generation of drivers haven given you the opportunity to grow your business, but they can easily take it away!!!
Parking lot conditions and related issues
03/30/2021

Hotdod2021

I have seen many truck stops over my 5 years of otr. It’s sad to think that these large companies don’t reinvest back into their location. Flying J and Pilot are the worst in terms of location maintenance. Most truck and trailer parking areas are in poor shape. Pot holes, limited working lights and trash build up are big issues. Inside the store also have issues. Long waits for showers, staged boxes of freight and poorly stoked shelf’s and coolers are a common issue. And of late location are increasing their reservation parking areas to gain more profit. Without drivers on the road our economy as we know it would fall apart. We alone make the system work and we are forced to deal with the greed of these companies. It’s bad enough we are forced to pay 40-50% more for the goods in the store, but now you want us to pay for parking. It’s a shame. I hope that these company’s think twice before they make more bad decisions. One day down the road it might be the time driver say enough. Take note: Generation of drivers haven given you the opportunity to grow your business, but they can easily take it away!!!

Exciting news! The myRewards Plus app is now renamed Pilot. This update brings even more ways for you to earn and save on the road. Here's what's new: Name Change: Say hello to Pilot. New app name, same great rewards and savings. Expanded Rewards: Canadian drivers can now level up with PushForPoints for the very first time! Update the app today and level up your rewards and savings wherever the road takes you. Save travels.

Version 6.30.0

Sep 8

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