-- About Ginger --
Ginger offers on-demand, confidential emotional and mental health support through live text-based coaching, video-based therapy and psychiatry, and self-care resources — all from the privacy of your smartphone.
-- What does it cost? --
Select employers and organizations offer Ginger, including unlimited behavioral health coaching, at no cost to their employees, members, and their dependents. Depending on your organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. Depending on your health plan, the cost for accessing coaching, therapy, and psychiatry services through Ginger may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.
-- About our behavioral health coaches --
Ginger coaches are trained professionals with an advanced degree and/or coaching certification. Ginger coaches have at least two years of professional work experience and undergo an additional 200+ hours of specialized training every year. Coaches are full-time employees of Ginger, and yes, they’re real people.
-- How does coaching work? --
Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with your coach any time, anywhere. Coaches are available on-demand for immediate support and through regularly scheduled sessions. We know texting isn’t easy for everyone, which is why we also offer a speech-to-text option. Coaches also help you get the right level of care and can direct you to a Ginger therapist or psychiatrist if you need extra support.
-- Therapy and psychiatry --
When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours. If you feel therapy and psychiatry may be helpful, please reach out to a coach who can help you with the next steps.
-- Self-guided resources --
Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are suggested based on your needs and can help you with a range of topics, such as anxiety, stress, relationships, and career challenges.
-- Available in Spanish --
Ginger is available in Spanish for individuals who are age 18 and older and have access through their employer or organization. Ginger in Spanish will be available soon for all health plan members.
-- Confidential and secure --
Conversations between you and your care team are confidential. Ginger is HIPAA and EU GDPR compliant and HITRUST CSF certified.
-- Get started --
If you have access through your employer, download the app and tap “My Organization,” and follow the steps. If you have access through your Health Plan, you may have received an email from Ginger with a unique code. Simply download the app, tap “Enter an Access Code,” then enter the code from the Ginger email and follow the steps.
Thanks for using Ginger! This update includes a new, refreshed visual design and a new appointment scheduling experience
Members like you keep us inspired to find new ways to improve the Ginger experience. If you have any questions or feedback, send us a note at email@example.com
Ratings and Reviews
A life support when I was not knowing where to turn
So I found Ginger when my doctor’s office referred me and my insurance said it’s a company they go through for care. It was a little tough for me at first because I really knew nothing about behavioral and mental health but it was eye opening once I started. It’s great to have an actual team, yes an actual team of people working together to focus on helping me improve my health. I can meet with all of them virtually so long as I had access to internet or cell phone signal. I video chat with a therapist to work through what’s causing my health issues , I video chat with psychiatrist about medications I’m using with my treatment and I text-chat with a wellness coach weekly to work through actions, habits and thoughts that help with my care. They all can read the notes the other ones write about my care and can work with me on anything I need help with to improve my health. Also whenever I’ve had a more pressing concern I have the ability to contact member services and they have worked with my care team to get me information or care sooner if I was in between appointments. For what I’m going through and in this time of pandemic Ginger’s convenience and structure has helped pick me up from probably one of the most difficult places I’ve ever been in my life. So I’m just thankful for it.
Developer Response ,
Thank you so much for taking the time to write this incredible review! You've summarized the exact experience our team strives to provide for our members. We're delighted that you're loving our collaborative model and that you're receiving the support you deserve. If you need anything at all, don't hesitate to reach out to us at Help@ginger.io or chat in with Support services through the Ginger app.
The mere condition of the American health care system (with all of its inefficiencies, bureaucratic loopholes, exorbitant prices, and corporate insensitivity) is enough to give people mental illness. But ginger is such a breath of fresh air that is making some serious steps to provide meaningful care for Americans. This is a system that genuinely thinks about user needs and is using technology to cater to people, not to exploit them. It is so easy to set up, the customer support is amazing, and they’ve really developed good systems to bring consistent support to your care. Not only has it been significantly to book sessions with a therapist (no wait period plus crazy flexibility), there are other elements like coaching and exercises that provide nearly round the clock attention in a sustainable fashion. This is a mental health service that understands the complexities of modern, hectic life and brings the care to you on your terms. Frankly, the sense of control I feel just in my experience of navigating my health has contributed to me feeling more in control of the rest of my life. Plus, my insurance covers 100% of it. I know this sounds like a marketing pitch and I am going off on listing adjectives, but please do not take my passion for insincerity. I am just so grateful for ginger and think this could be a huge help for millennials (and gen z-ers) like me!
Developer Response ,
Wow, thank you for taking the time to write this amazing review! This means so much to us as we strive to deliver the best care. You have described everything we want for a member experience. Thank you so much for sharing your experience, and if there is anything we can do for you, just let us know at Help@ginger.io or chat in with Support Services via the Ginger app. Have a wonderful day!
Game Changer for Mental Health Management
Ginger is really quite amazing. I’ve seen many therapists and psychiatrists throughout the years, and it has historically been nearly impossible to get the various mental health professionals helping you through tough times to communicate with each other and to work as a team to help you resolve issues. Ginger offers a platform where you can get all the help you need in one place, and where that information is shared between the various professionals easily. No repeating forms, re-explaining histories and issues, and disjointed care. The ability to talk with coaches who are on call when needed is an amazing perk! I’m so glad I decided to give Ginger a try when I saw that my health insurance plan had teamed up with them for mental health benefits. The check-in reminders do a great job of helping you see your progress along the way. I’m a fan!
Developer Response ,
Hi there! Thank you so much for taking the time to leave your wonderful, 5-star review for Ginger! We are so glad to hear you are having such a positive experience with your care team and the app. If you are ever in need of any assistance, please do not hesitate to reach out to member support via your Ginger app. Have a wonderful day!
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