This app is terrible. It reminds me why Uber needs to exist. Both times I have used ItTaxi, the app took valid addresses that work in google and Apple Maps and turned them into something ambiguous that a taxi driver can use to take you out to the middle of nowhere and extort you for 3-4x the cost of what the ride should be. I caught it both times but the second driver didn’t want to correct until he had racked up an extra 50 euros and there is no recourse or saved ride details like there is with Uber.

My family and I downloaded this app to use when we vacationed and Rome. I kept seeing the logo everywhere and decided to give the app a try. It is in English (and other languages) and I kid you not, it’s very similar to the Uber app. We had no issues, I was able to schedule a pick up from where we were to our exact destination, and was able to GPS track the incoming taxi and our destination track as we went along. The one thing to note is that when you go to get a taxi, it will search for available taxis in the area. Very similar to the way Uber does it, so it’s not instant. Once a taxi has accepted, then it will come to your location and pick you up.It was nice because we didn’t have to speak to the driver much and I was able to pay in the app with my bank or credit card instead of in cash. Additionally, for the six of us to find a vehicle that would fit us was fantastic.Definitely recommend if you’re staying in Rome. I’m unsure of its use outside of the city, but for the city is was perfect. Considering Uber prices were outrageous (because of Uber Black)…for the same ride, I was able to pay €12 instead of €45.

My experience wasn’t good at all. Unless you have Steve Urkel glasses you will not see letters on the taxi’s. You can get into wrong car by accident which is a HUGE safety risk. I’ve had a driver hang up on me and leave me with a 6,00€ penalty because he couldn’t find me and I was standing less than 1 foot away from the car and asked him to beep his horn. They also treat their cars like an episode of “extreme hoarders”. They are a much better service when they have to answer to Uber. I understand that America and other westernized countries have their issues but there is no reason for a beautiful country like Italy to have such horrible taxi service. Plz do better because this company does have the potential to be great! Best of luck to any one who rides with ITTAXI

I love this app and they’ve always treated me well I don’t know why there’s so many bad reviews but every time I come to Rome, it’s better and cheaper then Uber or Lyft just as fast and easy, the drivers great. I want to use it forever maybe the big companies are trying to bash the small ones I have no idea, we don’t need big companies taking over just because you can’t see the word taxi on the cab or the number of a license plate. But I am not a fan of tourists putting down Italian businesses when they are nothing but good to their customers and want to see this business thrive as it deserves :)