Back when the deals were in grid form, there were no issues. I could easily clip coupons, search deals in the search bar, etc. now that they’re in list form, the search function no longer works, half the time I get an error message when I try to clip coupons, and I spend more time searching for deals and details than it’s even worth. Now I have to take the time to preplan my shopping trip before I get to the store or it will take way too much extra time when I’m actually in the store if I need to look something up. Very disappointing.

The United Supermarket in my town, in my experience for the last 16 years, is exceptionally staffed and stocked most every time I shop there. The manager maintains a very clean store and friendly and courteous employees. There are only 3 stores in my town where you can shop for groceries, one of them being Walmart. I much prefer shopping at United for the reasons I’ve listed above, even though I may pay a little more at times, I still prefer United. My only criticism is about your new versions of the App. On a fixed income so I’m shopping as wisely as possible and up to about a month ago, no problems with the App. Lately and I shopped yesterday afternoon, I’m having to spend more time checking my list on the App as it doesn’t show all products I’ve checked while I’m in the store. So my issues with the App are, checking products and not showing up on the list, having to login frequently, deleting the App and redownload weekly, unchecking items on its own. I am looking forward to the bug fixes that I hope are being implemented for the App. Thank you to anyone who has the patience to read this long reply. 😄

I’m a SAHM w 4 kids. Being able to shop online or via app is truly a life saver. I do the majority of my shopping this way. I also suffer w anxiety & PTSD. There are days when walking into a store isn’t an option. Most days it’s not. I would love to be able to shop at United. We prefer their meats & produce. This app & website however make that impossible. The time it takes to shop on either, it would be quicker to shop in store. There are so many issues. Constantly glitches, will not upload, SLOW, not at all user friendly, it’s truly like going backwards. It’s next to impossible for me to use. I shop H‑E‑B & Walmart almost daily online. I would definitely think that anyone who struggled w the same kind of problems as I do are also not shopping United strictly b/c of these same issues. I’ve also been told by some families that I do some volunteer work with that the other stores also accept EBT online but United does not. I feel that United has had PLENTY of time to get the online features figured out but haven’t made it a priority to do so. It’s extremely unfortunate.

I feel horrible being so negative, but this app has got to go. It’s slow, difficult to navigate, makes it impossible to find what you need, doesn’t have pics for so many of the items, doesn’t offer other options to shop product if I can’t find what I need, I have to repeatedly uncheck “allow substitutions”. Even checking out and paying is difficult. I can do same order on HEB app in five minutes, where it takes at least 15 minutes on this app, and I still don’t have what I need. Again, I don’t want to be insulting, but I do hope you all will revamp and make this an easier and less frustrating and time consuming process for your longtime customers who want to stay loyal. Also - I don’t even understand if this should be a review on market street or united app because it’s so confusing.