I’ve locked myself out of my online banking way too many times. The NFCU personnel who help me on the phone are always 5-star helpers. I am pleased they ask me every question pertinent to secure that I am who I say I am. They are courteous and patient and provide excellent customer service.What I hate to see happening is how impersonal transactions now such that one rarely even interacts with another person. A screen just isn’t the same, and that’s sad because the friendliness of personnel was always pleasant in this automated, impersonal world. We are continuing to bank in Zachary where all transitions are not complete. Upon entering it’s “Hello, Mr. ____! How are you today?” They’ve even asked about our grandson who is usually with us. Isn’t there some way to be safe and secure and face-to-face. Please reconsider!

Using this app is not as friendly as it used to be before you did your update there’s so much you need to go back and fix especially since some people use this app to conduct all forms of banking sometimes you should just leave things along the way they were or when you fix it make it better not worse

The app is ALWAYS down. If you need to quickly transfer a few bucks from one account to the other you can forget about it. There is no reliability. And before the update the app used to tell you that it was a “login error” (meaning its your fault) now they’ve finally made an update where it out right tells you that the system is experiencing problems, well THE SYSTEM IS ALWAYS EXPERIENCING PROBLEMS. No it’s not a network error, your service is fine, the app LITERALLY WONT LOAD at times...or won’t sign you in, or won’t display your balance. I have to believe that their reviews on here are fabricated because I’m not the only one who experiences this with the NeighborsFCU app.

In many ways I have found this app to be even better than the big banks, it is a very simple no-frills app but it has always worked. Zelle is integrated within the app and allows instant fee-less transfer of money for Neighbors members. App has never crashed or failed to load on any of my devices. Great job Neighbors, my hats off to you for designing a great reliable app!