appTaxi - Book and Pay Taxis 4+

Good app but several rough edges

I used this app for a few days. It’s easy to use but not good at providing feedback. Like when I book a taxi it does not show me where the taxi is in maps or how far away it is. Except when I book it shows estimated time. After that the app sometimes rebooks another cab in the middle of waiting. Also they want credit card info to be saved for future bookings. Realtime bookings like right now are supported though.
Some rough edges but a life savior. The Uber in Florence is spotty at best. And very pricey like twice the regular cab prices.

Developer Response ,

Dear user, We are happy that appTaxi met your needs. For any further needs, do not hesitate to contact our customer support at support@apptaxi.it Good day

I want to love and support this app but there are too many bugs

I use Uber and Lyft very often in other countries when I travel. So I’m not a novice to rideshare app use.

My first attempt to schedule a taxi in Florence went smoothly. I created an account, added my payment method, and scheduled a pickup at our apartment. We needed to be somewhere at 7am and the taxi was scheduled the night before and arrived promptly. Then, every other attempt failed. Regardless of whether I was trying to “call” a taxi right then or schedule a few hours in the future, attempts always failed. I’d enter the exact address used the first time and it would not recognize, or it would default to an address down the street and not let me change it. Or I’d attempt from a restaurant and it would never accept the address. Or sometimes it would allow me to nearly compete the entire schedule and cancel on me.

When it works, it’s great. The driver can generate payment from the app which is super convenient but it needs to work better and more often.

Developer Response ,

Dear user, We are sorry that appTaxi did not fully satisfy you, we will continue to work to improve. Florence is the only city in the world where the house numbers are red or black depending on the commercial activities, if you contact our customer service at support@apptaxi.it we will be happy to investigate all your taxi service requests.

Great service!

I used AppTaxi to book my ride for the following morning. The app notified me when the driver was 2 minutes away and also the model of vehicle to watch for. The driver already knew the destination and took us straight to the train station. The price matched what was estimated by the app when I booked the ride. The driver was professional and courteous and arrived at the time I requested.
You can only book a ride no more than 1 day in advance. But this was not an issue and the whole experience was very good.