Instacart: Groceries & Food

Name: Instacart: Groceries & Food
Rating: 4.8 (4521957 reviews)
Author: Maplebear Inc

Shop Grocery Delivery Services

Free

4.5M Ratings
Ages

13+
Years
Category

Food & Drink
Developer

Maplebear Inc
Language

EN
+ 2 More
Size

271.9
MB

Shop online & get your groceries delivered directly to your door in as fast as 30 minutes. And it's safe—contactless delivery is available. Instacart delivers fresh food, drinks, and household items the same day all across the US. Download the app to see what stores are available in your zip code. Prefer to pickup? Order online and pickup at your local store, where it will be waiting for you when you arrive. Ordering made easy 1. Enter your zip code 2. Shop stores for groceries, household items, electronics, and more 3. Add your items to your cart and place your order 4. Chat with your shopper in real time to make any changes to your order 5. Relax while you you wait for your delivery to arrive 6. Enjoy your items while you save time & money Contactless delivery Order safely from your home and get your groceries delivered to you same day. Our 100% contactless delivery helps to ensure you and your shopper stay safe. Find your favorite products Get fresh produce, late-night snacks, and even drinks delivered to your door. Don’t forget essentials like toilet paper, other household items! And your shopper will ensure that fragile items like eggs and glass bottles are always handled with care. With Instacart, you can: • Find exclusive deals & coupons • Creating shopping lists • Reorder your favorite products • View nutritional information & filter by diet Where to shop with Instacart Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America. Download to see what stores are available in your zip code. Terms and conditions apply. See details: https://www.instacart.com/help/section/360007996832

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Ratings & Reviews

4.8

out of 5

4.5M Ratings

This use to be a 5 star app! Not now
11/16/2018

Katuna1999
I am a loyal Instacart supporter, and tip after my experiences. The app has changed, but usually change is good. Not this time, and I am a tech person. I can navigate through any app. However, since the Nov 2018 update, I have experienced some of the things that the low stars complain about. My store was Farm Fresh and now I use FoodLion as substitute. Items in this store appear as no pic or they are the wrong item. Last time I got burnt with the new app policy, which I took for granted because I didn’t have to activate or reset notifications when I first used the app. After bad experience 1, I decided to check for setting in the app and update them. This time I again didn’t receive any text notifications even after I set my phone to receive them. I decided to click on the app to find out the status of my order, and it said someone had pick it up. I also noticed an item that I didn’t pick so I called to find out what is going on. The customer service kept saying she didn’t see anything. In the it my order was being delivered. I told her this then all of a sudden the kept popping up one after the other will I’m talking to her and she says after I told what the messages were Yeah when I refreshed my screen it showed me the same thing. I am stuck with an item that I don’t want. I have tried all the things they told me to do on the last call. I am done with that store so I will try shopping at one of the other stores and if I still get this problem then it will be good bye Instacart
This use to be a 5 star app! Not now
11/16/2018

Katuna1999

I am a loyal Instacart supporter, and tip after my experiences. The app has changed, but usually change is good. Not this time, and I am a tech person. I can navigate through any app. However, since the Nov 2018 update, I have experienced some of the things that the low stars complain about. My store was Farm Fresh and now I use FoodLion as substitute. Items in this store appear as no pic or they are the wrong item. Last time I got burnt with the new app policy, which I took for granted because I didn’t have to activate or reset notifications when I first used the app. After bad experience 1, I decided to check for setting in the app and update them. This time I again didn’t receive any text notifications even after I set my phone to receive them. I decided to click on the app to find out the status of my order, and it said someone had pick it up. I also noticed an item that I didn’t pick so I called to find out what is going on. The customer service kept saying she didn’t see anything. In the it my order was being delivered. I told her this then all of a sudden the kept popping up one after the other will I’m talking to her and she says after I told what the messages were Yeah when I refreshed my screen it showed me the same thing. I am stuck with an item that I don’t want. I have tried all the things they told me to do on the last call. I am done with that store so I will try shopping at one of the other stores and if I still get this problem then it will be good bye Instacart
Good app, but seems to over promise...
07/09/2020

el poeta negrito(EZ)
I love the convenience of Instacart! At this point with COVID-19, I don’t always feel comfortable going to the grocery store. I love that there is easy communication with my shopper and the overall functionality of the app is great. I’m an Instacart Express Member and so far I don’t see the benefit...My biggest issue is that mistakes from the app itself are never addressed. On one occasion my app was not updating whatsoever and Instacart never communicated, not even after the incident. My shopper got my number through instacart and called me to let me know that the app is not updating properly. On a separate occasion, instacart said I would have my groceries in two hours and it almost took five. I was never given any indication even up to the last 10 minutes of the two hour window that I would not be receiving my order in a timely manner. The only reason I knew it wasn’t going to arrive on time is because for two hours straight it said that my shopper was, “about to start”. I literally took screenshots of the app telling me I will be receiving my items at a time that had already passed by over an hour...OUTRAGEOUS! I realize that Instacart cannot predict the busyness of a grocery store, but there is no excuse for the lack of communication and the lack of accountability after such an incident takes place. Like I said, I like the app, but if I’m paying the premium price I feel like I should also be getting premium service. Pretty lackluster so far...

Developer Response
Hi! Thank you for your positive review! We’d like to get more information about the issue you’re having, so please contact us at instacart.com/help/contact. We'll look into it ASAP. - Miya
Good app, but seems to over promise...
07/09/2020

el poeta negrito(EZ)

I love the convenience of Instacart! At this point with COVID-19, I don’t always feel comfortable going to the grocery store. I love that there is easy communication with my shopper and the overall functionality of the app is great. I’m an Instacart Express Member and so far I don’t see the benefit...My biggest issue is that mistakes from the app itself are never addressed. On one occasion my app was not updating whatsoever and Instacart never communicated, not even after the incident. My shopper got my number through instacart and called me to let me know that the app is not updating properly. On a separate occasion, instacart said I would have my groceries in two hours and it almost took five. I was never given any indication even up to the last 10 minutes of the two hour window that I would not be receiving my order in a timely manner. The only reason I knew it wasn’t going to arrive on time is because for two hours straight it said that my shopper was, “about to start”. I literally took screenshots of the app telling me I will be receiving my items at a time that had already passed by over an hour...OUTRAGEOUS! I realize that Instacart cannot predict the busyness of a grocery store, but there is no excuse for the lack of communication and the lack of accountability after such an incident takes place. Like I said, I like the app, but if I’m paying the premium price I feel like I should also be getting premium service. Pretty lackluster so far...
Developer Response 07/11/2020
Hi! Thank you for your positive review! We’d like to get more information about the issue you’re having, so please contact us at instacart.com/help/contact. We'll look into it ASAP. - Miya
Always great
11/09/2022

debra Bader
Always Great!!!!!!!HAPPY 4th of July📣📣📣🎊🎊🎊❣️ Instacart has been a life saver for me I moved here from Manhattan approximately two years ago. I stopped driving when I was in Manhattan because I would always use car service and they knew me so and once in a while I would use an Uber. Instacart is wonderful, I order all of my groceries from the Publix that’s right near me. They have been a real lifesaver as I seen it before. I stopped driving years ago because driving in Manhattan is not the easiest plus it’s a big expense. Every single person from Instacart has been wonderful. They seem to know what I’d like if something is out of stock which is a feeling like I’m on their shoulder and telling them to pick that pick this one then. They already seem to know. The people that work for Instacart are wonderful and I would be lost without them. Since it’s the holiday season please give generously as far as raises and GIFs of monetary value. Plus, every single person that I have engaged with has been customer service at its finest. I know everyone is somewhat short of cash because of Covid and other issues. I always give a generous tip and sometimes even add more to that. Please see if you can increase their salary somewhat because they are very hard-working and they go through thick and thin rain and storms with a happy healthy attitude! Happy holidays to everybody and a healthy happy new year to everyone thank you Instacart for being there for me. Wishing you only the best, Debra Bader
Always great
11/09/2022

debra Bader

Always Great!!!!!!!HAPPY 4th of July📣📣📣🎊🎊🎊❣️ Instacart has been a life saver for me I moved here from Manhattan approximately two years ago. I stopped driving when I was in Manhattan because I would always use car service and they knew me so and once in a while I would use an Uber. Instacart is wonderful, I order all of my groceries from the Publix that’s right near me. They have been a real lifesaver as I seen it before. I stopped driving years ago because driving in Manhattan is not the easiest plus it’s a big expense. Every single person from Instacart has been wonderful. They seem to know what I’d like if something is out of stock which is a feeling like I’m on their shoulder and telling them to pick that pick this one then. They already seem to know. The people that work for Instacart are wonderful and I would be lost without them. Since it’s the holiday season please give generously as far as raises and GIFs of monetary value. Plus, every single person that I have engaged with has been customer service at its finest. I know everyone is somewhat short of cash because of Covid and other issues. I always give a generous tip and sometimes even add more to that. Please see if you can increase their salary somewhat because they are very hard-working and they go through thick and thin rain and storms with a happy healthy attitude! Happy holidays to everybody and a healthy happy new year to everyone thank you Instacart for being there for me. Wishing you only the best, Debra Bader
So many loopholes in the app
09/22/2018

Gig ilove
Hi there! I’m a shopper with Instacart. At first I was excited to do this, but as I move on into the process I just got so discouraged for the amounts bit of scam from the customers. You allowed them to place an item as damaged, when the shopper put it as refund. You let do what ever the customer wants. Missing items, when they are not, poor service when they been extra rude to the shopper, poor replacement when the customers met don’t even answer a question. And then all that feedback “unfiltered” as you guys call it, goes into the shopper, who gets extremely discouraged and upset for the unfair feedback. I have seen my fellow shoppers, showing a whole list “missing items” and you do not anything. Your app has so many loopholes that scammer knows how to get free stuff. YOU GUYS ARE LOSING MONEY BY THE MINUTE. Your policies are strict for the shopper but so soft for the customer. It should be balanced. I’ll give you an example. Monique order some crab legs, they are out, I, the shopper refund them in the app, but 2 days later they show up on my “how am I doing” as DAMAGED! That was almost $56 dollars that you have to give back to the customers. Your app allows this all the time. You don’t educate the customer and don’t limited the window time for customer to do this. You are becoming another Uber, leaving your shopper on the blind and not taking care of them. We, the shopper are your force power so the app can deliver the idea of shopping from the phone.
So many loopholes in the app
09/22/2018

Gig ilove

Hi there! I’m a shopper with Instacart. At first I was excited to do this, but as I move on into the process I just got so discouraged for the amounts bit of scam from the customers. You allowed them to place an item as damaged, when the shopper put it as refund. You let do what ever the customer wants. Missing items, when they are not, poor service when they been extra rude to the shopper, poor replacement when the customers met don’t even answer a question. And then all that feedback “unfiltered” as you guys call it, goes into the shopper, who gets extremely discouraged and upset for the unfair feedback. I have seen my fellow shoppers, showing a whole list “missing items” and you do not anything. Your app has so many loopholes that scammer knows how to get free stuff. YOU GUYS ARE LOSING MONEY BY THE MINUTE. Your policies are strict for the shopper but so soft for the customer. It should be balanced. I’ll give you an example. Monique order some crab legs, they are out, I, the shopper refund them in the app, but 2 days later they show up on my “how am I doing” as DAMAGED! That was almost $56 dollars that you have to give back to the customers. Your app allows this all the time. You don’t educate the customer and don’t limited the window time for customer to do this. You are becoming another Uber, leaving your shopper on the blind and not taking care of them. We, the shopper are your force power so the app can deliver the idea of shopping from the phone.

Getting fresh groceries delivered on your schedule means our app is always evolving. With this update, we've fixed a few underlying issues to give you the most seamless experience possible. Happy shopping! Bug fixes and performance improvements!

Version 9.11.0 4d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
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- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
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Accessibility

Information

Seller: Maplebear Inc
Size: 271.9 MB
Category: Food & Drink
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 2 more

English, French, Spanish
Age Rating: 13+

13+

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Infrequent
Alcohol, Tobacco, Drug Use or References

Contains
Advertising
Health or Wellness Topics