Absolutely love the Centris mobile app because I have had multiple car loans and it’s easy to pay my car loan and do my banking in the same app is shows savings , checking and auto loan info without having to wait for the monthly statements it’s a must have if you have a Centris auto loan ….

It be nice if you could put on the app where you can shut your own card off if lost or stolen. So you wouldn’t have to wait for the bank because they don’t have anyone to answer a call 24 hours to help you at all. Someone could wipe out your account before they do anything. And then you have a hard time getting your money back! And I had money in my account for over a year with Centris and all the sudden it disappeared !! Well I’ve talked to other people and they said Centris did the same to them. a lot of people said they quit banking with them. I went to the bank one day to put extra money in my account and got asked where did I get money from? I was shocked it like you not allowed to save any change or get money from relatives for birthdays or Christmas and put it into your account . I didn’t know that it such a big deal to save money at home and put it into your own account. I don’t spend a lot of money so I save what I can and they made me feel like I was doing something wrong I never knew it such a big deal to save this is why I don’t like banks because it like a crime to save at home and put it in your own account.

I was happy when I found out it updated but unfortunately not only does it not show pending transactions but it also shows a false balance, my available balance fluctuates with a difference of $100 so I have to manually go in and see what’s not showing and subtract but once I do it will take something out and put it right back in and it messes up the correct balance. Please fix or I will be switching to a different credit union. Not only this issue but I have multiple accounts with Centris and I can’t merge them onto one sign in like we could in the past, now I have all these different log ins for my different checking accounts even tho they are all with Centris. I have decided to close all my accounts and move to a different credit union. I liked the old app set up better

Most of the features are easy and understandable and I can use them with confidence. The only area I would like to see a bit more easier to understand and navigate is with payments and bill pay. I use this features to pay most of my bills; however, I still struggle sometimes with knowing how to make lasting changes to ongoing payments. Sometimes I seem to manage to choose the right options and other times, I struggle with getting to the right place. I am not a newbie to online bill pay but your system is not set up very clearly.