THE EE APP
Welcome to the EE app – it’s all the good stuff in one place. Get complete control and all the help you need to manage your EE account.
What’s included?
The EE app gives you everything you need to bring your home to life and enhance your experience with us. The handy navigation makes it a doddle to find what you're looking for, and the Manage hub is the perfect place to take control of all your EE products and services. The easy life is just a couple of taps away.
Maximise your allowance
Want to get the most from your allowance? No problem. Use Data Gifting to move data between your family’s EE plans quickly and conveniently.
WiFi Controls
If you’ve got a new EE Broadband package, you can fine-tune your connectivity with WiFi Controls—straight from the app. WiFi Enhancer lets you activate Work Mode and Game Mode, so you can be sure you’re maximising your connection’s potential.
Parental Controls
You can keep everyone safe online with Parental Controls, and easily set controls on what the kids have access to online. And, because every child is different, you can tailor access at device or profile level.
Digital Assistance
The EE app also helps you get access to assistance whenever and wherever you need it. Your digital assistant Aimee is always available and ready to help, and you can get important updates, like data usage alerts, straight to your phone.
It’s got the everyday stuff covered, too. You can manage your Smart Benefits and check your bill or upgrade eligibility in just a few seconds.
Shop
And when the time comes for something new—whether that’s a new phone, tools to create the ultimate connected home, or a way to spend your down time—the EE app makes it easy. You’ll find the best deal for you, alongside personalised exclusive offers.
EE Cover
When it comes to protecting your shiny new purchases, EE Cover makes tech insurance simple - straight from the EE app. Choose the level of cover that suits you best and get quick, easy protection for your tech. Need to make a claim? Just a few taps in the app and we’ll take care of the rest.
Rewards
The EE app also gives us a way to say thank you for choosing EE. Simply head over to the rewards section, where you’ll find ways to save on your mobile bill, access to some unforgettable experiences and discounts on your favourite brands. It’s all right here waiting for you and the rewards will just keep getting better - so make sure you come back to check what’s new.
Here’s more on what you can do;
On EE Pay Monthly?
• Check your data or share it with someone on your account
• View your bills and see itemised usage
• Stay on top of extra charges
• View your allowances and add-ons
• Explore the rewards section
• Add extras, including data add-ons
On new EE Broadband?
• Fine-tune your connectivity with WiFi Controls
• Get tips to optimise your connection
• Use Parental Controls to keep your family safe
• Pause any connected device's WiFi access
On pay as you go?
• Check your data and view your pack
• Top up your balance
• Track your Free Boosts
If you do have any questions or need help, please go to: https://community.ee.co.uk/
Make your life easier and unlock the full potential of your EE account.
Download the EE app now.
So basically I’m just being a bit nice by giving them five stars but really I don’t use it because I don’t want to do it and I want to play games instead but I’m still giving it five stars because I want to.Ummm...soo...it’s just I don’t use it cause I’m a kid so I’m not really interested in it but it doesn’t take up my storage space so I like it.
Terrible service and app
Abroad American Student
I’ve tried updating and getting rid of my content lock. First I tried in person with a passport proving I’m 24. I got a few lewd looks from the manager and workers before someone else said they fixed it. 24 hours later: still blocked. Then I tried online only to find pages weren’t working. Now I’ve tried the app. Absolutely nothing works.I tried calling too. You’d think a service like this would accept cards abroad since it’s a monthly deal right? Wrong! It won’t even let me talk to customer service during their open hours because the SIM card I bought didn’t come with extra money on it. Terrible services and horrible help. I’m not the only one who’s gotten this problem, so I’ll be changing phone carriers as soon as I can. Seriously, if you’re reading this, you can do better.
Not interactive.
Afiri
I do not know if I am to blame EE network or the EE App or the EE network engineers but the interaction between the app and devices is very poor or more so the the EE network engineers are to blame. I migrated from pay-as-you-go to a full contract and it is been months now I can not view my monthly payments or any kind of interaction with the EE app, instead the app is showing me ACCOUNT CLOSED. My monthly deduction is been made and I have internet access though.I have visited EE centres more than 7 times; spoke with their engineers on phone for more than 3 times and no solutions was proffered for months now. Each person comes up with a suggestion that does not work - change email, reboot my phone, delete the EE app and reinstall, log out of the app and log in back in 5mins, log in from the website and not from the app - all these has not solved the issues. Just to migrate from one package to another within a network is been a issue with the EE network is not good enough as the BEST NETWORK IN UK as it claimed. I still do not have access to my app nor how my monthly deductions are been made except the text that prompt me of the deduction notice. DISAPPOINTED, DISAPPOINTING
Can’t add data.
PLS RESPECT YOUR CUSTOMERS
To add extra data, EE gives you the option of texting their number or going to their website. Their text menu has prices ridiculously higher than their website. The website asks you to turn off WiFi to access the website where you can buy data add-ons. Then when you try to buy a data add-on the website asks you to turn back on your WiFi. Obviously, because the website can only be accessed without WiFi on, following the websites instructions causes the connection to the add-on page to be lost. I finally just downloaded the EE app to get the add-ons there...the add-on page isn’t on the app yet!!Is EE trying to scam me into buying the expensive text-menu add-ons? I feel incredibly insulted and would rather deal with the hassle of buying a new SIM card than dealing with this crap.
We've spent some time fixing bugs and adding a handful of behind the scenes improvements to your app this month. Don't forget you can view the app in any orientation, so just make sure you're on the latest version of the EE app.
Version 5.82.0
The developer, EE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
User Content
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
The developer indicated that this app supports the following accessibility features. Learn More