HMSA: 24/7 Online Doctor Visit

Name: HMSA: 24/7 Online Doctor Visit
Rating: 4.9 (8375 reviews)
Author: Hawaii Medical Service Association

Video call board-certified MDs

Free

8.4K Ratings
Ages

4+
Years
Category

Medical
Developer

Hawaii Medical Service Association
Language

EN
English
Size

80.1
MB

HMSA’s Online Care virtual doctor app connects you to the best doctors on demand, from anywhere in Hawaii. There's no need to make a doctor appointment - download the app and get real-time virtual care from a doctor, pediatrician, or therapist on your mobile phone. Online doctors are available 24/7, 365 days a year, and you can make an appointment with a therapist of your choice. It’s easy, secure and affordable. Have a question to ask a doctor, pediatrician or psychologist? Get the care and treatment you need urgently - typical issues include: • Diabetes and hypertension • Bladder and urinary concerns • Cold and flu symptoms • Skin Conditions • Headache, fever, ear pain • Bronchitis • Medication management • Depression and anxiety disorder Just choose the type of visit you are looking for and select a provider. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate. Our doctors care about helping you feel well! Get the #1 medical app in Hawaii now! Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911. Now integrated with Apple’s Health app, you can share your health information with the doctor during your Online Care visit such as your heart rate, blood pressure, temperature, blood glucose, weight, nutritional information, and respiratory rate.

Ratings & Reviews

4.9

out of 5

8.4K Ratings

Very helpful with an annoying flaw that persists in 2020
02/10/2020

Ntakazana
Early response: Am happy about receiving medical assistance without having to leave home. Occasional technical glitches. Not the best in informing users of updates that change the interface from an already-existing patient's perspective. I guess they depend on service providers (doctors) to inform patients of changes, but they, in turn, aren't kept informed either.2019: Changed my rating from four to five but there is a major flaw with their survey form at the end of each session: NONE of the options they provide are a real choice for me so I totally resent having to “fake” an answer as my doctor is NOT available for me to see in person and I don’t need emergency care, etc!! So fix your survey form!2020: A year later: no one seems to pay attention to suggestions that are more about the survey than the app itself: but the SURVEY is a crucial part of the feedback loop! If I’m forced into saying “I’d do NOTHING” it is not the same as my needing to see a provider who is NOT my doctor in Honolulu- nor is my case an “emergency “ so that option is moot in a therapy session. I depend on seeing my therapist but have no viable alternatives to respond within the app you have created!
Very helpful with an annoying flaw that persists in 2020
02/10/2020

Ntakazana

Early response: Am happy about receiving medical assistance without having to leave home. Occasional technical glitches. Not the best in informing users of updates that change the interface from an already-existing patient's perspective. I guess they depend on service providers (doctors) to inform patients of changes, but they, in turn, aren't kept informed either.2019: Changed my rating from four to five but there is a major flaw with their survey form at the end of each session: NONE of the options they provide are a real choice for me so I totally resent having to “fake” an answer as my doctor is NOT available for me to see in person and I don’t need emergency care, etc!! So fix your survey form!2020: A year later: no one seems to pay attention to suggestions that are more about the survey than the app itself: but the SURVEY is a crucial part of the feedback loop! If I’m forced into saying “I’d do NOTHING” it is not the same as my needing to see a provider who is NOT my doctor in Honolulu- nor is my case an “emergency “ so that option is moot in a therapy session. I depend on seeing my therapist but have no viable alternatives to respond within the app you have created!
System issue makes unable to start call on time
06/19/2021

Erizabesujou
I’ve used this for four sessions with the same health care provider so far. The first two sessions went fine; the third and fourth, when I searched her name at the time of my appointment, system showed her as “OFFLINE” and I wasn’t able to start the call. This was super distressing and hard to sort out, as my sessions are only 30 minutes long, so even a small delay feels huge. I had to wait several minutes until it listed my doctor as “ONLINE” before I could select her for a session. Then I had to skip through all the intake forms and sit through the unnecessary “welcome” video (eating more of my session time). My doctor didn’t know what was happening and couldn’t assist, and I have no clue why it worked fine the first two sessions I had and then developed problems the second two.Also, on the fourth visit, it told me it couldn’t connect to my insurance provider, and it made me pay out of pocket. I got it reimbursed, but why on earth is HMSA’s system not able to connect to itself?? I’m using the Online Care system because I have HMSA insurance! This makes no sense to me!I’ve used other telehealth systems that are way more straightforward and easy (they send you a link via email, you click it and are connected to your provider. Simple). I don’t understand why this one needs to be so counterintuitive and difficult.
System issue makes unable to start call on time
06/19/2021

Erizabesujou

I’ve used this for four sessions with the same health care provider so far. The first two sessions went fine; the third and fourth, when I searched her name at the time of my appointment, system showed her as “OFFLINE” and I wasn’t able to start the call. This was super distressing and hard to sort out, as my sessions are only 30 minutes long, so even a small delay feels huge. I had to wait several minutes until it listed my doctor as “ONLINE” before I could select her for a session. Then I had to skip through all the intake forms and sit through the unnecessary “welcome” video (eating more of my session time). My doctor didn’t know what was happening and couldn’t assist, and I have no clue why it worked fine the first two sessions I had and then developed problems the second two.Also, on the fourth visit, it told me it couldn’t connect to my insurance provider, and it made me pay out of pocket. I got it reimbursed, but why on earth is HMSA’s system not able to connect to itself?? I’m using the Online Care system because I have HMSA insurance! This makes no sense to me!I’ve used other telehealth systems that are way more straightforward and easy (they send you a link via email, you click it and are connected to your provider. Simple). I don’t understand why this one needs to be so counterintuitive and difficult.
Love this APP!
06/05/2019

DeidreKira
Thanks to the HMSA Online APP I got to keep on seeing my regular psychologist that I’ve been seeing for years. When my psychologist moved to Virginia a few years back, I was worried I would have to find a new doctor. I was not looking forward to that, because the doctor I was seeing for years, is a very good psychologist, & I really felt comfortable with him. But thanks to the HMSA Online APP, I am able to keep seeing my psychologist, even if he lives in Virginia, & I live here in Hawaii. I see him every week, just like if he was still here in Hawaii. And the great thing about this is, I don’t have to drive anywhere, find a parking, walk & wait for the elevator. I just relax in the comfort of my bedroom, & when it’s my appointment time, I click on the APP, go through the process of logging in, then visit with my doctor (face to face), just like if I were visiting with him in person! Thanks HMSA Online for this great APP, & for not making me have to give up a excellent doctor (Dr. Edward Bieda)!
Love this APP!
06/05/2019

DeidreKira

Thanks to the HMSA Online APP I got to keep on seeing my regular psychologist that I’ve been seeing for years. When my psychologist moved to Virginia a few years back, I was worried I would have to find a new doctor. I was not looking forward to that, because the doctor I was seeing for years, is a very good psychologist, & I really felt comfortable with him. But thanks to the HMSA Online APP, I am able to keep seeing my psychologist, even if he lives in Virginia, & I live here in Hawaii. I see him every week, just like if he was still here in Hawaii. And the great thing about this is, I don’t have to drive anywhere, find a parking, walk & wait for the elevator. I just relax in the comfort of my bedroom, & when it’s my appointment time, I click on the APP, go through the process of logging in, then visit with my doctor (face to face), just like if I were visiting with him in person! Thanks HMSA Online for this great APP, & for not making me have to give up a excellent doctor (Dr. Edward Bieda)!
OK sometimes but...
09/17/2021

gw00
App works OK sometimes, but often glitches and fails.Failing is terrible because it shortens, delays, or entirely cancels important care appointments.Sometimes provider search shows "No Providers" to any query, which is absurd.Sometimes "The service is currently unavailable" popup shows, even though my WiFi and internet are solid.Sometimes logins are impossible.The "copay" information is misleading.Setup was impossible because my middle name got confused with my first and/or last name in their database, so advanced technical support was required to troubleshoot and manually resolve.Screen rotation to landscape does not work.Having to type my therapy provider's hard-to-spell but common name upon every single visit and then try to find them in the list is cumbersome and absurd. As stated, sometimes the search fails, so I cannot reach my provider at all.Why would this app avoid trying to help me find my regular (e.g. "recents" or "favorites") providers? Not even a "last provider visited" option. Unfriendly.Might be my providers' problem, but the "upcoming appointments" feature does not work. App has not made it possible for them to schedule appointments?More trivial issues; app should be nicer to people, especially we who are seeking help.
OK sometimes but...
09/17/2021

gw00

App works OK sometimes, but often glitches and fails.Failing is terrible because it shortens, delays, or entirely cancels important care appointments.Sometimes provider search shows "No Providers" to any query, which is absurd.Sometimes "The service is currently unavailable" popup shows, even though my WiFi and internet are solid.Sometimes logins are impossible.The "copay" information is misleading.Setup was impossible because my middle name got confused with my first and/or last name in their database, so advanced technical support was required to troubleshoot and manually resolve.Screen rotation to landscape does not work.Having to type my therapy provider's hard-to-spell but common name upon every single visit and then try to find them in the list is cumbersome and absurd. As stated, sometimes the search fails, so I cannot reach my provider at all.Why would this app avoid trying to help me find my regular (e.g. "recents" or "favorites") providers? Not even a "last provider visited" option. Unfriendly.Might be my providers' problem, but the "upcoming appointments" feature does not work. App has not made it possible for them to schedule appointments?More trivial issues; app should be nicer to people, especially we who are seeking help.

Performance enhancements to increase reliability and speed

Version 12.22.400

Sep 19

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HMSA: 24/7 Online Doctor Visit

Video call board-certified MDs

Ratings & Reviews

What’s New

Version 12.22.400

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Data Linked to You

Data Not Linked to You

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