PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Through its SaaS-based platform, PagerDuty arms developers, IT operations, support, security, and business leaders to prevent and resolve incidents when seconds matter. Over 12,000 businesses including GE, Vodafone, Box, and American Eagle Outfitters rely on PagerDuty to continuously improve their digital operations.
PagerDuty for iOS allows you to:
* Receive unlimited push notification alerts and set custom sounds for alerts
* Easily access and respond to open incidents (acknowledge, resolve, or reassign)
* View incident details, grouped alerts, and resolution timelines at a glance
* View your on-call timeline and team schedules, and book overrides for yourself or your teammates
* Access a contact list of all users in your account and their contact information
* Create new incidents directly from the mobile app
* Loop in responders for additional help
* Execute custom actions (like restarting servers, running diagnostics, etc.) on incidents
NOTE: A PagerDuty user account is required to use this application. Some features’ availability depends on your PagerDuty plan.
I previously left a 2-star review (which Apple isn’t letting me edit for some reason) because I was unhappy with the new layout of the screen that displays details about an alert. The developers responded to my review and fixed the issue in the latest version. Other than that I’ve had no issues with PagerDuty—it’s reliable and easy to use. Thanks for being responsive to your users!
Developer Response
Hi there! I want to let you know that we have addressed this issue in the latest version of the app (6.56) where we have made "Triage" the default tab. We appreciate you for providing your honest feedback regarding this as we continuously try to improve our Product. If you have any questions or concerns, please feel free to reach out to support@pagerduty.com!
I like it so far
SammyTheBackwoodsDiva
I was a real pain to setup and get working correctly. I had to play around with JQL to understand what I wanted it to do. Now that everything is set up it’s great. It really helps me to respond to Jira tickets quicker. Since I’m on call all the time I don’t have to check my email constantly anymore. I only use the actual app to acknowledge and resolve tickets so it works great of that.
Vibration and sound settings not obeyed
szshen
The sound and vibrate settings don’t actually change the sound and vibration of a notification. Even with vibrate off, a notification triggers vibrations, sometimes INSTEAD of a sound. This is with critical alerts on as well.The alert tone chosen in settings isn’t played during a notification, instead it’s always the PagerDuty default sound…and only when the app feels like it, not consistently. The only consistent thing in each notification is the vibration. How can users trust this app to reliably notify them of incidents?
Developer Response
Hello there,We regret to hear that you have been experiencing issues with the notification settings. We'll need to perform some troubleshooting to determine the cause of this. Could you please reach out to support@pagerduty.com so that we can help you solve this?I look forward to hearing back from you soon!
Great App - Work/Life balance
vanesalsas
This helps for on-call, and also work/life balance as there are modifications you can make in the app and choose when to be notified. That way your on-call only when you actually are.
What's new in version 8.63:
- Support for iOS 17 has ended. Please update to iOS 18 or later to continue receiving PagerDuty app updates.
- Related Incidents has moved! You can find Related Incidents for an Incident (if any) on the Incident's Overview tab, just under the Triage Card.
- Fixed the on-call shifts screen to show an empty state when you have no shifts and refresh after creating an override.
- Fixed an issue where the on-call calendar showed a false indicator dot on days with no shifts.
- Improved accessibility for VoiceOver users on the on-call shifts screen.
Send feedback to support@pagerduty.com
Version 8.63
The developer, PagerDuty Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
