Sheetz Food Delivery & Rewards

Name: Sheetz Food Delivery & Rewards
Rating: 4.8 (95816 reviews)
Author: Sheetz

Made To Order Faves

Only for iPhone

Free

96K Ratings
Age Rating

4+
In-App Controls
Chart

#63
Food & Drink
Developer

Sheetz
Language

EN
English
Size

171.3
MB

iPhone

Whether you’re a Sheetz Fan, Friend or Freak we’ve improved the app to make your Sheetz Run better than ever! With a fresh new look, it’s like it came straight out of our Made-To-Order kitchen! Go ahead. Order the mozz sticks on your burger. Why the Sheetz Not? 1. Save time by ordering and paying ahead for your favorite MTO foods and specialty drinks. 2. Save money by receiving exclusive app only offers! 3. Reorder your favorites in seconds. 4. Customize your rewardz to get those Mozzarella Sticks you’ve been eyeing up! 5. Use SheetzPay to make purchases with your phone inside any of our stores. 6. Unlock special features only available in stores, like using SheetzGO! to scan and checkout on your phone! 7. Show some love by sending a digital gift card to a Sheetz Freak in your life!

Ratings & Reviews

4.8

out of 5

96K Ratings

Good but one big thing
Jan 14
Seracha_
Overall the app is well built and works the way it should. The only main issue is that when placing a delivery order there’s no way to track if it’s being picked up or where the driver actually is. I avoid using DoorDash as you can’t customize the food you want as well as you can on the sheetz app. I would like to see a way to track your delivery in app instead of relying on text message that the app says you should receive during a delivery order. I can confirm that I’ve done multiple delivery orders and have never received any updates through text on the status of my order. I have noticed longer wait times for delivery through the app as well vs what DoorDash tells you the wait is. Also last thing would be to update what the app says when your place delivery order. The app will say “Order Complete” even though it hasn’t been delivered. I feel this should be updated to say something along the lines of “Order in progress” instead. Makes it a little confusing. I would say the biggest downside to the app is the delivery portion with the mentioned issues above. Pickup orders it does great and overall happy with everything else.

Developer Response
Thank you for your feedback here!
Good but one big thing
Jan 14
Seracha_

Overall the app is well built and works the way it should. The only main issue is that when placing a delivery order there’s no way to track if it’s being picked up or where the driver actually is. I avoid using DoorDash as you can’t customize the food you want as well as you can on the sheetz app. I would like to see a way to track your delivery in app instead of relying on text message that the app says you should receive during a delivery order. I can confirm that I’ve done multiple delivery orders and have never received any updates through text on the status of my order. I have noticed longer wait times for delivery through the app as well vs what DoorDash tells you the wait is. Also last thing would be to update what the app says when your place delivery order. The app will say “Order Complete” even though it hasn’t been delivered. I feel this should be updated to say something along the lines of “Order in progress” instead. Makes it a little confusing. I would say the biggest downside to the app is the delivery portion with the mentioned issues above. Pickup orders it does great and overall happy with everything else.
Developer Response Jan 16
Thank you for your feedback here!
Very good but not perfect
Jan 6
DavMar4u
I absolutely love using this app, but there are a couple of things that do need a little work. I don’t like the disconnect between the rewards and ordering. It took me a great while to figure out that I had to go to rewards and select the ones I wanted and then go to my order and that they would show up. It’s also extremely confusing when all of the rewards don’t show up after you clicked on them as an offer. For example, I might order a coffee, a breakfast sandwich, a soda, and a doughnut. Then I’ll select rewards for all four of those items since I am a frequent shopper and build up a lot of rewards. But after I’ve done that, the next pop-up screen shows only two of those rewards for offering and asking me if I want to use them. I don’t understand why I’m being asked if I want to use them and I don’t understand why all four of the rewards that I chose aren’t in that offering. After I’ve made my selection of rewards, then I should be directed to the ordering screen. In addition, I know this process is made complicated so that we won’t use the rewards, but I feel that when we’ve been so loyal that we’ve built up thousands of points, the reward button should be on the ordering menu and we should just click it there. It’s all very deliberately complicated and it is beneath Sheetz, which I consider one of the run companies and the best convenience store in the country.

Developer Response
Thank you for your feedback! Please follow up further with our Care Team about this issue:800-765-4686https://orders.sheetz.com/contact
Very good but not perfect
Jan 6
DavMar4u

I absolutely love using this app, but there are a couple of things that do need a little work. I don’t like the disconnect between the rewards and ordering. It took me a great while to figure out that I had to go to rewards and select the ones I wanted and then go to my order and that they would show up. It’s also extremely confusing when all of the rewards don’t show up after you clicked on them as an offer. For example, I might order a coffee, a breakfast sandwich, a soda, and a doughnut. Then I’ll select rewards for all four of those items since I am a frequent shopper and build up a lot of rewards. But after I’ve done that, the next pop-up screen shows only two of those rewards for offering and asking me if I want to use them. I don’t understand why I’m being asked if I want to use them and I don’t understand why all four of the rewards that I chose aren’t in that offering. After I’ve made my selection of rewards, then I should be directed to the ordering screen. In addition, I know this process is made complicated so that we won’t use the rewards, but I feel that when we’ve been so loyal that we’ve built up thousands of points, the reward button should be on the ordering menu and we should just click it there. It’s all very deliberately complicated and it is beneath Sheetz, which I consider one of the run companies and the best convenience store in the country.
Developer Response Jan 8
Thank you for your feedback! Please follow up further with our Care Team about this issue:800-765-4686https://orders.sheetz.com/contact
Love Sheetz. App needs improvement.
07/30/2025
ddcase
I have lost a slew of points because of how confusing the points part of the app functions. This time, I selected 1000 points for a MTO Salad, it says “purchased” or something like that. I go to the bag, no salad. I try to locate “purchase history” but could not locate a “purchase history “. I finally went to the drive through & explained what was happening. The two employees at the window stumbled around as well. Finally the girl found the purchase. I was confused because it stated it was charging. She explained that the points were covering the cost. I think that’s dumb, but ok. She was correct, when they processed my order & scanned my barcode, it did not charge me except the extras beyond the initial salad order. Please improve the points part of the app. I’ve lost thousands of points in the past because of not being able to locate my items after selecting what I wanted to purchase. If I went back to Sheetz today, they’s no way I’d be able to locate the selected purchase again. Aside from this issue, the app is pretty good, and the staff were positively wonderful! I always bypass other gas stations to go to Sheetz. Although lately, I’ve been unsuccessful in finding the ONLY bottle water I will drink which is Fiji water. They need to get it back in stock so I don’t have to make two stops on every out of town trip. Thank you 😊

Developer Response
Please follow up with our Care Team about this:800-765-4686https://orders.sheetz.com/contact
Love Sheetz. App needs improvement.
07/30/2025
ddcase

I have lost a slew of points because of how confusing the points part of the app functions. This time, I selected 1000 points for a MTO Salad, it says “purchased” or something like that. I go to the bag, no salad. I try to locate “purchase history” but could not locate a “purchase history “. I finally went to the drive through & explained what was happening. The two employees at the window stumbled around as well. Finally the girl found the purchase. I was confused because it stated it was charging. She explained that the points were covering the cost. I think that’s dumb, but ok. She was correct, when they processed my order & scanned my barcode, it did not charge me except the extras beyond the initial salad order. Please improve the points part of the app. I’ve lost thousands of points in the past because of not being able to locate my items after selecting what I wanted to purchase. If I went back to Sheetz today, they’s no way I’d be able to locate the selected purchase again. Aside from this issue, the app is pretty good, and the staff were positively wonderful! I always bypass other gas stations to go to Sheetz. Although lately, I’ve been unsuccessful in finding the ONLY bottle water I will drink which is Fiji water. They need to get it back in stock so I don’t have to make two stops on every out of town trip. Thank you 😊
Developer Response 08/04/2025
Please follow up with our Care Team about this:800-765-4686https://orders.sheetz.com/contact
PSA: Customer service rep sent me to SCAMMERS!!!!
10/23/2020
K. unhappy mom
Called customer service today. I had issues with paying on the app and the website. The rep gave me another number to call. She read it to me several times, so I know for a fact I wrote the number down right. She also tells me that this is the only department that can take payment over the phone. I call the number and it’s an Indian lady. No automated system, no music. Just more Indian ppl in the background. The lady immediately asks for my debit card number to look up my account. I tell her my debit card isn’t linked to my account. She starts to say something else and the call ends. I call back and we have the same conversation as before. She tells me she cannot help me without the debit card number. I start questioning her and the call ends. I call Sheetz customer service back tell them what happened. They tell me that is not the right number and they can never take payment over the phone. So have scammers started working for big companies now? Are their employees getting paid by scammers to send customers to the scammers thinking they are talking to the same company? (Hope you could follow that, but I don’t know how else to say it.) This is crazy. I hope Sheetz actually looks into this and figures out who sent me to scammers. They said they would, but who knows if they really will. Just wanted to warn y’all. If you call and there is not music or automated system, it’s a scam!
PSA: Customer service rep sent me to SCAMMERS!!!!
10/23/2020
K. unhappy mom

Called customer service today. I had issues with paying on the app and the website. The rep gave me another number to call. She read it to me several times, so I know for a fact I wrote the number down right. She also tells me that this is the only department that can take payment over the phone. I call the number and it’s an Indian lady. No automated system, no music. Just more Indian ppl in the background. The lady immediately asks for my debit card number to look up my account. I tell her my debit card isn’t linked to my account. She starts to say something else and the call ends. I call back and we have the same conversation as before. She tells me she cannot help me without the debit card number. I start questioning her and the call ends. I call Sheetz customer service back tell them what happened. They tell me that is not the right number and they can never take payment over the phone. So have scammers started working for big companies now? Are their employees getting paid by scammers to send customers to the scammers thinking they are talking to the same company? (Hope you could follow that, but I don’t know how else to say it.) This is crazy. I hope Sheetz actually looks into this and figures out who sent me to scammers. They said they would, but who knows if they really will. Just wanted to warn y’all. If you call and there is not music or automated system, it’s a scam!

Summer’s winding down, but tailgate season is just getting started! We made a few app fixes and improvements behind the scenes to keep your Sheetz runs running smoothly. New season. New excuses to make a Sheetz run.

Version 8.44.1 Sep 21

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Sheetz, Inc.
Size: 171.3 MB
Category: Food & Drink
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

This app is rated 4+ with content restrictions.

Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance