I think the app crashed. I went to do my daily assessment and the app screen was blank white. *I closed the app and tried again. No change. *I turned off my phone and waited 5 minutes before tuning it on again. No change *I checked to see if there was an update I had missed. No update. *I thought to delete the app and reinstall it, but I didn’t want to lose my data. What do I do? *NOTE an hour and a half after noticing the app had crashed, I received the alert to do my daily assessment.UPDATE: my Nevro rep through my doctor’s office guided me through steps to re-establish connection to my spinal cord stimulator and the app.

They don’t tell you that the app will go white screen and that will cause your device to stop working properly. All of a sudden my pain started coming back. After a couple of days, (at first I thought I had overdone my exercise, but then realized it was the nerve pain) I went to check the app and the screen was blank white. They don’t notify you and even though they say it doesn’t impact the device, it DOES.Once I jumped through several hoops to get it reset, I am back to feeling normal again. Frankly, this isn’t fully about the app issue, it’s also about the lack of communication from NEVRO that this is a known issue. An email along with reset instructions should have been sent to every device user.

Let me just first start off by saying…. When it works, it’s amazing! I have provided such a low rating due to the several frustrations in using this product for the past two years.1. Repetitive issues with the app not working correctly.2. Dropping off the network, requiring a face to face visit from Nevro rep to get my stimulator “back online”. So, so, so very inconvenient! (Time off work, scheduling appointment that must be at the doctor’s office) Multiple challenges with that! My last appointment with Nevro I learned that the “very small pizza” on the charging pad must hit the EXACT center of the stimulator in your back. NGTL…. MF has taken a few flight trips across the living room, which only leaves me extremely frustrated and hopeless, along with excruciating pain! Worst design ever!!3. I have spent hours attempting to place the charging pad against the device in my back. Belt pocket for charging pad is the worst design ever!4. You have to take time to charge every other day. Today I am dealing with the white screen. This is a new thing for me but I have read some reviews mentioning this. I wish someone would post resolution.😩I’ve taken steps to have device removed.

This app is a disaster. The connection barely works — most of the time it won’t sync, and when it finally does, it takes forever. The notifications? They don’t work at all. Just like the connection, completely useless.Because of those two issues, the “IQ Mode” I was sold on doesn’t even work. That was their big pitch, the feature that supposedly set this system apart — and it’s dead in the water because the app can’t do the basics. Feels like straight-up false advertising.Instead of making life easier for people living with chronic pain, this app adds another layer of frustration. It’s sloppy, unreliable, and an embarrassment for a company pushing medical technology.