The Incidents module now allows you to filter the list of incidents by Tag A new Time Entry button has been added to the top of Autotask and ConnectWise tickets - making it faster and easier to add time to tickets Several 3rd party packages have been updated - taking advantage of the latest bug fixes, security updates and new capabilities Miscellaneous bug fixes

Improved how the mileage tracking feature works when the app is running in the background. Miscellaneous bug fixes

When creating a new SMS Messaging channel, the app now auto-selects the contact associated with the ticket. Nice! When viewing the details of a Notification Group, the app now shows you who is "next" to be on-shift, and shows when other team members will be on-shift. We've fixed an issue where the app was making an incorrect API call related to on-call schedules There was a glitch occurring, sometimes, when using the mileage tracking feature; it'd fail to load the address from the ticket, and start you off in the middle of the ocean. We've fixed that issue - you're back on dry land!

When MSP Process is linked to ConnectWise, and you're in the app, filtering the Tickets module by Contact, the app now shows you the name of the contact at the top of the app Optimized API calls made to Autotask Added the ability to show "My" tickets for HaloPSA users who have linked their MSP Process user account to a HaloPSA agent

The UI for the app has been thoroughly overhauled - with an amazing new Home page, consistent look and feel, improved usability, and better layout control on wide range of form factors, it's a massive upgrade! The app now provides a grace period for biometrics when leaving and returning to the app of 60 seconds - making it so that it's still secure, but doesn't prompt you unnecessarily when quickly switching between apps.

The app now allows you to minimize the keyboard by clicking a "checkmark" icon at the top right of the keyboard Addressed an issue where AI ticket dictation wasn't assigning a Contact to the ticket Updated several 3rd party packages to take advantage of the latest security updates, bug fixes and features

Reinstated the "All Open Tickets" and "All Closed Tickets" filters for ConnectWise Reorganized how on-shift schedules are displayed, so that they are in chronological order Added the ability to send an email to the Contact and Resource on a ConnectWise ticket when creating a Time Entry

When creating a ticket in ConnectWise, the app now automatically selects the default Agreement for the specified Service Board We've updated some of the 3rd party packages used within the app - taking advantage of the latest bug fixes, security updates and features An issue where Time Entries in Autotask were being created under the wrong Resource has been corrected The Home module now shows your on-call schedule in the time zone of your phone/tablet, instead of in UTC Within the Home module, the 'All Groups' tab now prompts you to pick which Notification Group to display, and automatically shows you all of the scheduled team members within that Notification Group

Added support for creating tickets in HaloPSA through AI voice dictation or Ticket Templates Added support for modifying the Agreement and Work Role of Time Entries in ConnectWise Updated the Autotask ticket filters to have separate Assigned and Unassigned filter criteria. The "All Tickets" filter now shows both assigned and unassigned tickets by default. Addressed an issue where the UI wouldn't allow you to close the Priority filter within the Tickets module Addressed an issue where the app would crash when it was connected to SuperOps, and the user opened the Tickets module

The app now shows the Resources that are assigned to ConnectWise tickets The "My Tickets" filter no longer shows closed ConnectWise tickets All of the timestamps shown in the app are now translated to the time zone and date format of the user's phone/tablet Miscellaneous bug fixes

When you click on the Map "pin" within a ticket, you can take advantage of our new Mileage Tracking feature to easily submit an expense report for the mileage you drove. This feature supports both Autotask and ConnectWise (HaloPSA is next) - your team is going to love it! Added support for having multiple SMS channels within one PSA ticket Moved the publisher from "Patrick Leonard" to "MSP Process" Miscellaneous bug fixes

The app will now show images that are in ConnectWise ticket notes We've added two new status filters - "All Open Tickets" and "All Closed Tickets" for ConnectWise that make it easy to find the tickets you want to see, without having to select every single Open or Closed ticket status This build includes fixes for a few small bugs, as well as updates to 3rd party packages

Filtering within the Tickets module now allows for multiple ticket statuses to be selected The app no longer displays M365 integrations, as those integrations don't have tickets associated with them The layout of the "Create SMS Channel" fly-out has been adjusted to better suit smaller form-factor phones

Added the status of the ticket to the Tickets module Re-arranged and optimized the layout of information on the Tickets module Addressed an issue where logging in through Google SSO would not work

Added the ability to filter by ticket status For ConnectWise users - you can now upload images into ticket notes Updated the Tickets modules - for all supported PSAs - to use the new "Filter" widget that was introduced for ConnectWise in the last build Addressed an issue where - when the app was linked to ConnectWise - opening the Filter widget in the Tickets module generated an "Error: 500" message

You can now search the Tickets module by Contact We've adjusted how the app is laid out in landscape mode, so that it doesn't get overlaid by the camera "island" on iOS devices Miscellaneous bug fixes

For anyone using ConnectWise, this update is for you! The app now has a "My Tickets" option at the top of the Tickets module - making it easy for a technician to see tickets where they are either the Owner, or a Resource assigned to the ticket We've overhauled the Filter capabilities in the Tickets module - for ConnectWise - to be much more user-friendly. We'll be extending this new Filter UI to other PSA in the next couple of releases. We've removed references to "CRM ID" that was shown when editing tickets, or when using the SMS module. It was cluttering up the UI. When you've got two PSA integrations configured in MSP Process, the app will automatically choose the first one in the list, based on it's alphabetical order. Miscellaneous bug fixes

Addressed an issue where filtering the Tickets module by a ConnectWise service board didn't return the expected results We've made it easier to change the Type and Sub-Type of ConnectWise tickets When creating a Time Entry for a ConnectWise ticket, a new 'Billable Options' field in your MSP Process user profile controls whether that Time Entry is configured to be Billable, No Charge, or Do No Bill Miscellaneous bug fixes

Addressed an issue where the app would crash if special characters, such as *, ? or + were input in the Ticket Search field Adjusted the default Date/Time filter used by the Tickets module; it now defaults to showing all tickets (newest first), instead of only showing tickets that were created in the past week When creating a new SMS chat in a ticket, the app now shows the name of the phone numbers (i.e. "cell", "office", "direct", etc...) associated with a Contact

Added a Verify tab on tickets, that allows you to do end-user verification right from the app. It's awesome! Added a map icon in ConnectWise and Autotask tickets; clicking that map icon will open the Maps app on your device, and input the address of the client. Addressed an issue where the app would crash if there were no Ticket Defaults configured for the PSA. When modifying the customer for a ticket, there's now a Search capability that allows you to more easily find the customer in question. Addressed an issue where the UI exhibited glitchy behavior when trying to choose a Messaging Configuration to start an SMS chat. Miscellaneous bug fixes and wording changes.

For our Autotask-loving MSPs, you'll see that we've updated the Tickets module with a new "All" and "My Tickets" options at the top of the module that make it easy to find tickets that are assigned to you. We've also added the ability to filter the list of tickets for Unassigned tickets. We've addressed an issue where the app wouldn't allow you to login after setting up both MFA and biometrics. We've updated the login page of the app to only show you the MFA Code field if you have MFA enabled on your MSP Process user account.

Fixed an issue where the app would "forget" what you were doing (i.e. in the middle of creating a ticket) if you switched between apps on your mobile device/tablet We've updated the 3rd party packages that are used by the app to take advantage of security updates, bug fixes and new features All of the Filters available in the Tickets module are now sorted in alphabetical (A->Z) order For Autotask users - when assigning a ticket to a Primary Resource, there's now text at the top of the page that explains what needs to be setup in Autotask in order for your Resources to be available for selection

Big news! The app now leverages the power of AI to let you simply speak to the app, and have it create a ticket or a time entry on your behalf. For ConnectWise users - you can now add, delete and action Tasks that are associated to tickets On the login page, we the Privacy Policy and Terms of Service are hyperlinks Fixed an issue where a "Please check your internet connection" message was being incorrectly displayed Fixed an issue where the app would log you out prematurely if you were using both FaceID and Microsoft SSO Fixed an issue where creating a Time Entry in ConnectWise would silently fail Updated the login flow so that if a user's password has been changed, they get redirected back to the login page of the app We've added back-end error logging and collection to help diagnose technical issues and exceptions Your user profile now has an option that controls whether you are brought into the ticket after creating it, or are prompted to immediately add a time entry.

Addressed a "500 Error" message that appeared when ConnectWise users opened the Tickets tab When creating a new ticket through the app, you're now brought directly into the ticket after it's been created

The Home tab in the app now shows the on-call schedules assigned to your user account by default; you no longer need to manually choose what to view each time. An issue where the app showed incorrect start and end time of schedules that span days has been resolved The app no longer displays API Members when reassigning a ConnectWise ticket to another technician An issue where Live Chat messages were being displayed in triplicate has been addressed