Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.
Real-time visibility, actionable insights:
* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.
With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.
Ratings & Reviews
3.0
out of 5
2 Ratings
• Choose which media types to monitor for each queue or user
• See Today metrics from midnight to now alongside Current and Last 24H views
• Filter queue and user cards by media type and rank them by the metrics that matter most
• Customize default metrics separately for each media type
• Choose which media types to monitor for each queue or user
• Improved metric calculations for ratios, service levels, and daily totals
• Bug fixes, accessibility updates, and stability improvements
Version 2026.785.0
The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
