Rented a scooter to maneuver around the ship easier with disabilities. The reality was that the scooter barely, and I mean by a centimeter ,fit into the cabin .We had 2 other scooters inside and this rented one was the biggest of the 3. The other 2 were folded up compactly. Getting it into and out of the cabin was clearly a 15-20 minute ordeal ,moving beds and relocating the chair and table to maneuver it back by the outlet to charge. On the positive side,Christina,the housekeeping supervisor ,did an outstanding job in trying her best to make a bad situation tolerable. I suggest that if you need a disability room and they are already booked out that you find another cruise line that can accommodate your needs. This is not the fun and exciting cruise I had envisioned but a labor intensive and aggravating one . It is evident the Princess line is hurting as the staff has been sorely reduced( just ask any employee as they freely admit to the many changes) and the food is ok at best. The only show I have seen was Craig London ,who sang his heart out trying to get audience participation and in the end was successful but he earned their respect and applause.

It’s hard to know where to start because this app is downright terrible. If you order food and one item isn’t available, nothing will be delivered. There’s no way to communicate with the service team about your order through the app, leaving you stuck. When you message the chat line, they’ll suggest you call guest services—where you’ll spend at least 10 minutes on hold, only to find out they don’t have the one item you wanted. They’ll apologize profusely and then send the rest of your order, but by then, the experience is already ruined. Drinks take 30 to 45 minutes to arrive, so you’re forced to plan 30 minutes to 2 hours ahead for everything. That’s exhausting, especially on a vacation where you’re supposed to relax. I wanted to shut my brain off for one week, but this app made that impossible. On top of that, the app is incredibly outdated. There’s no way to sort events, which makes it unnecessarily hard to figure out what to do. It’s clear Princess Cruises is far behind the times when it comes to technology. While other companies are implementing AI and streamlining customer experiences, Princess seems stuck in the past. The app feels like it was designed for retirees who aren’t as tech-savvy, which might explain why their customer base skews toward those over 65. If you’re looking for a modern, seamless vacation experience, I’d recommend looking elsewhere. Princess Cruises, and the overall experience—was a major disappointment.

Imagine you have a dinner reservation on a formal night. The group is running late, so you click on your reservation to reschedule it. It shows you several time slots available so you choose one. It warns you that your current reservation will have to be discarded. You click ok because it just locked in that new time slot for you, and there are several still available. You click ok and are bounced to the landing page foe reservations. You now have no reservation. You still see several slots available in the app. But it errors each time you select one. You are now locked out of the system. Imagine what that does to your blood pressure - you can see available slots but cannot reserve one - not even the one that you had already reserved! I later had occasion to see the web app hosts use to manage reservations. Your Cancelled reservations will remain in the system (they may tell you you are not in the system, that is a lie). The system retains cancellations and considers them a conflict. I stood my ground with the host that night because their app screwed me over - and I am a web developer; their system is very poorly designed, to allow a user to get to this state! Fortunately they were not running the restaurant at full capacity, and when my wife came over they found a table for us. They had to deal with this terrible situation caused by lame app developers. Never. Change. Your. Reservation.

This app is a joke. I thought the first Ocean Ready / Medallion app was bad but by the last cruise I used it on it was actually working. But then came version two. We booked a cruise in July and were able to enter all our data and became green lane ready. Then about a month and a half later I went in to check what time our dining reservation was and found ALL of my information gone. And I mean all. The only thing there was the cruise reservation. However, everything was just fine on my wife’s app. Called Princes and started the process of re-entering the information. Some data it would not let me enter, but we managed to eventually get it entered. I could not link to out dining companions on our dining reservation (though my wife could) and could not enter a payment method (credit card) though it clearly was present on my wife’s app. They even charged $10 for medallion shipping to the card. My wife was able to get us back with our dining group. For the last three weeks I have been trying to get my charge card entered with no success. Six calls to Princess, who referred it to the “back office” (Ocean Ready) has not resolved a thing. Two weeks out and I am still blue lane while my wife is green lane.The app is more advertising for onboard upgrades and services than help for getting required information entered. The whole process is just a joke, starting with the app.