Make the most of your cruise
The Royal Caribbean app guides you through your upcoming vacation. From booking cruises and pre-cruise purchases through check-in and departure, use the app to plan your entire voyage. And make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app. Features may vary from ship to ship. The app is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required.
Before your vacation, you can:
● Book a cruise
● Sign into your account to view your booked cruises (must be at least 13 years old to have a guest account)
● Complete check-in – scan travel documents and select your arrival time
● Link reservations with other guests so you can make plans together
● Make dining, shore excursion, spa and, where available, entertainment reservations to take advantage of pre-cruise savings
● Purchase and upgrade internet and beverage packages
● Learn about the ship’s activity, entertainment, and dining venues, including menus, and view deck maps
Once onboard, connect to ship Wi-Fi so you can:
● Complete the guest safety briefing on your time before setting sail. The app will even help you out with a reminder notification.
● Make specialty and My Time dining reservations
● Quickly and conveniently reserve shore excursions and shows, where available
● Plan each day by browsing daily activities and saving them to your calendar. Notifications will remind you when you have plans.
● Chat with family, friends, and fellow travelers
● Find your way around with complete deck plans
● Track your onboard expense account in the app (or not… after all you’ll be on vacation!)
● Plan your next vacation by making a NextCruise deposit and choosing your itinerary later
We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl.com and tell us what you’d like to see in the future.
With this release, listing pages for shore excursions, beverage packages and internet plans now include pricing and highlight offerings that are sold out, almost sold out, or already reserved. We’ve also improved overall performance and fixed bugs. Make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app.
Ratings and Reviews
Making payments through the app.
I think it would be a great idea for you to update your app. When I click on my cruise, there should be an area for me to click on to pay on that particular cruise without me having to re-enter my name and reservation number since it’s already displayed in the cruise information portion that’s safe for me on your app. As with Norwegian , I click on that particular cruise and a drop-down screen or ask if I would like to make a payment or view my cruise reservation. If I click on make payment there is an additional screen that populates without me having to re-enter my cruise information. Isn’t that genius? It saves time and cuts out a step of someone having to click out of that screen and having to back write down a reservation number (that should already be there in the pop-up screen, considering it’s from that reservation that you’re making the payment from that brought you that next second screen. ) and have to enter it when it can already be there through the genius of technology. Please help us to work smarter not harder. Thank you for your time and consideration on this review.
Check in nightmare
We were on time for our 2:30 check in. We were directed to go to a line that had people ranging from 2:2:30 check ins. We then stood in line for 2 hours while they let people who had arrived late to go ahead of us. Why???? We had beat ourselves to get there on time. If you are late you should wait behind people who were on time. This calling people who were late to the front of the line went on for 1.5 hours. Ridiculous. Then there were people who had all kinds of exceptions that had to go ahead of us. The customers standing around me were mad and frustrated. The people wearing teal shirts were idiots and no one seemed to know what they were doing. The teal shirted idiots did not know what each were telling the customers waiting in line. I did not feel catered too. Also standing for 2hrs in the heat…no one offered water or drinks. The teal shirted idiots spoke harshly and were rude. I know we are all dealing with covid but we were asked to show proof 3 times through the check in process. Why? I even had to submit proof of vaccination days before. Why?? Get your act together Royal Caribbean. By the time I got through check in I was miserable hot sweaty and frustrated and thirsty. Cruise has not left yet so I’m hoping they can change my mind and emotions soon or part 2 to this review will be even more negative. I hope writing this review changes this process for someone. With technology it doesn’t have to be so hard.
Developer Response ,
Thank you for writing and sharing your experiences. We're sorry you had a problem, I'll pass your message along to our team for them to review.
I made a reservation for a junior suite in March, paid for the majority of the trip but still had a balance, I had a credit card on file that was going to be charged the remaining balance as we got closer to the trip, not seeing any activity I got curious see if everything was okay just to find out my reservation was cancelled, I lost it, I can’t believe that they didn’t call me, they said they sent email reminders but I’ve checked, my spam, junk & deleted emails and didn’t find anything from them, I luckily got some help from a customer service agent and was able to reinstate my trip, I paid the remaining balance and lost my junior suite accommodation, I now have a smaller room, I feel totally ripped off, the sad part is that there was junior suites available but they wanted to charge me an additional 2k , that real scum bag customer service, I may not ever referred royal Caribbean to anyone anymore, Shane on you royal Caribbean for trying to charge me double for something I already paid for, I’m totally disgusted, what ever happened to customer service, I called about 5 times trying to get help, I don’t want a free upgrade I just want what I paid for.
Developer Response ,
Thank you for writing and sharing your experiences. We sincerely apologize for the inconvenience you have faced. We have shared your message with our team for them to review.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Royal Caribbean Cruises Ltd.
- 300 MB
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
English, Simplified Chinese, Spanish
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2022 - Royal Caribbean Cruises Ltd
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