Royal Caribbean International 4+

Making payments through the app.

I think it would be a great idea for you to update your app. When I click on my cruise, there should be an area for me to click on to pay on that particular cruise without me having to re-enter my name and reservation number since it’s already displayed in the cruise information portion that’s safe for me on your app. As with Norwegian , I click on that particular cruise and a drop-down screen or ask if I would like to make a payment or view my cruise reservation. If I click on make payment there is an additional screen that populates without me having to re-enter my cruise information. Isn’t that genius? It saves time and cuts out a step of someone having to click out of that screen and having to back write down a reservation number (that should already be there in the pop-up screen, considering it’s from that reservation that you’re making the payment from that brought you that next second screen. ) and have to enter it when it can already be there through the genius of technology. Please help us to work smarter not harder. Thank you for your time and consideration on this review.
Tyrone M

Check in nightmare

We were on time for our 2:30 check in. We were directed to go to a line that had people ranging from 2:2:30 check ins. We then stood in line for 2 hours while they let people who had arrived late to go ahead of us. Why???? We had beat ourselves to get there on time. If you are late you should wait behind people who were on time. This calling people who were late to the front of the line went on for 1.5 hours. Ridiculous. Then there were people who had all kinds of exceptions that had to go ahead of us. The customers standing around me were mad and frustrated. The people wearing teal shirts were idiots and no one seemed to know what they were doing. The teal shirted idiots did not know what each were telling the customers waiting in line. I did not feel catered too. Also standing for 2hrs in the heat…no one offered water or drinks. The teal shirted idiots spoke harshly and were rude. I know we are all dealing with covid but we were asked to show proof 3 times through the check in process. Why? I even had to submit proof of vaccination days before. Why?? Get your act together Royal Caribbean. By the time I got through check in I was miserable hot sweaty and frustrated and thirsty. Cruise has not left yet so I’m hoping they can change my mind and emotions soon or part 2 to this review will be even more negative. I hope writing this review changes this process for someone. With technology it doesn’t have to be so hard.

Developer Response ,

Thank you for writing and sharing your experiences. We're sorry you had a problem, I'll pass your message along to our team for them to review.

Not fair

I made a reservation for a junior suite in March, paid for the majority of the trip but still had a balance, I had a credit card on file that was going to be charged the remaining balance as we got closer to the trip, not seeing any activity I got curious see if everything was okay just to find out my reservation was cancelled, I lost it, I can’t believe that they didn’t call me, they said they sent email reminders but I’ve checked, my spam, junk & deleted emails and didn’t find anything from them, I luckily got some help from a customer service agent and was able to reinstate my trip, I paid the remaining balance and lost my junior suite accommodation, I now have a smaller room, I feel totally ripped off, the sad part is that there was junior suites available but they wanted to charge me an additional 2k , that real scum bag customer service, I may not ever referred royal Caribbean to anyone anymore, Shane on you royal Caribbean for trying to charge me double for something I already paid for, I’m totally disgusted, what ever happened to customer service, I called about 5 times trying to get help, I don’t want a free upgrade I just want what I paid for.

Developer Response ,

Thank you for writing and sharing your experiences. We sincerely apologize for the inconvenience you have faced. We have shared your message with our team for them to review.