My past medical records do not appear in the app. When I open the app, I get a message saying that they cannot verify my insurance and to call the number on the screen. I call the number, they say the insurance is accepted, then put me on hold for 25 minutes before sending me to voicemail. The missing records and insurance issues are not resolved even after multiple calls. Do people actually pay to have this service as the portal to their practice? What a mistake.

I wasn’t able to use the month of sick time I had saved up toward FMLA because they took so long to respond to my requests for a letter of medical necessity. All for them to tell me they would not be able to provide one and I needed to work with a specialist (the PCP I was seeing regarding my issue on the app they just discontinued this month agreed to help me with my application). My company wipes out sick time on the first day of the fiscal year 10/1. Now I’ll have to use paid family leave the entire time instead of just one of the two months as I originally planned. So the entire time I’ll be receiving less pay in addition to the fact that it should have started weeks ago. I just got it submitted a week ago. And the app itself constantly crashes, there’s no chat feature, the online tech is doesn’t work. They send you messages and can’t even read them. When you set an urgent care appointment it will tell you to start the appointment and then you just sit there for an hour an no one shows up. Exit out and go back in to the appointment and it tells you you missed the appointment and it was cancelled. Then you have to schedule another appointment.

I’ve been using closeknit and this App for only a little over a week and I am thoroughly impressed. This is the future of Health Care. I was able to schedule an appointment with a great Doctor less than a week out. My appointment was right on time. The Doctor I scheduled with is probably the best Doctor I’ve seen in my life. He provided immediate referrals and I was seen by several specialists all within a week. All of my results and labs have been processed within 1-2 days with notes from the doctor. I can see all of the information, x rays, labs, health history all inside the App. I love it so far. I’m not sure how this has gotten any negative reviews. Maybe they upgraded the app recently? Grade A+ though from me. Thanks

I was able to see an urgent care provider within 3 minutes. The provider went over my symptoms and background with me before providing writing a prescription. The prescription was an everyday simple medication not a controlled substance, but it never reached the pharmacy. The provider notes showed the medication with the correct prescription and pharmacy but 48 hours past it never arrived. Tech support and customer service is East Coast and closed on the weekends so forget about calling you’ll get a recording. The chat service just allows you to send a message to switch you receive a response… we are checking 5 hours later you reply to the message and they are still checking but will escalate the issue. I have used several online teleheath services and received my prescription in a matter of hours. Sadly this service is recommend by my insurance provider. Good luck to you if you try it.