Kolet: Travel eSIM

Name: Kolet: Travel eSIM
Rating: 4.9 (538 reviews)
Author: Kolet

Stay connected abroad

Free · Designed for iPad

538 Ratings
Ages

4+
Years
Category

Travel
Developer

Kolet
Language

EN
+ 8 More
Size

89
MB

The Kolet app lets you stay connected to the Internet while traveling. Buy data from €3.99, with no commitment and no hidden costs. No more chasing Wi-Fi abroad! Simply install an eSIM on your phone in less than 2 minutes, entirely digitally, before you leave. Kolet works in over 190 countries, allowing you to track your usage in real time and recharge easily if necessary. Say goodbye to roaming costs for good!

Ratings & Reviews

4.9

out of 5

538 Ratings

Kolet - The Best Customer Service
Nov 9

Barry Warner
Setting up an eSIM is not a difficult task but you may want some clarification on the steps to take during the set-up process. The Kolet customer service reps are readily available via chat and you are not stuck in an endless loop dealing with an AI Bot that never lets you reach an actual representative. Once you start chatting you’ll find the reps are very willing to help you and they are patient and courteous. Full disclosure, I have the app installed, the eSIM installed, but have not started my trip. Next week will be the true test of how well the network works. That said I am confident if there is a glitch the Kolet customer service team will be there to help. I would recommend giving Kolet a try.

Developer Response
Thank you for the detailed feedback! 💙 We’re thrilled to hear you appreciated our real-time, human support — patience and courtesy are exactly what we strive for. We’re confident your upcoming trip will go smoothly, and we’ll be here if you need any assistance along the way. Safe travels and thank you for recommending Kolet! ✈️
Kolet - The Best Customer Service
Nov 9

Barry Warner

Setting up an eSIM is not a difficult task but you may want some clarification on the steps to take during the set-up process. The Kolet customer service reps are readily available via chat and you are not stuck in an endless loop dealing with an AI Bot that never lets you reach an actual representative. Once you start chatting you’ll find the reps are very willing to help you and they are patient and courteous. Full disclosure, I have the app installed, the eSIM installed, but have not started my trip. Next week will be the true test of how well the network works. That said I am confident if there is a glitch the Kolet customer service team will be there to help. I would recommend giving Kolet a try.
Developer Response Nov 12
Thank you for the detailed feedback! 💙 We’re thrilled to hear you appreciated our real-time, human support — patience and courtesy are exactly what we strive for. We’re confident your upcoming trip will go smoothly, and we’ll be here if you need any assistance along the way. Safe travels and thank you for recommending Kolet! ✈️
Kolet Is Awesome For Travelers!
Sep 16

ircorva
We are US citizens traveling in Europe right now, and have free cellular data from our regular provider. However, the speed is horribly slow. KLM Airline offered us a free E-Sim and 1 GB of data from Kolet at our destination. I had trouble getting it to work, so I contacted their chat support. Indeed, there was a glitch that was not their fault. Anyhow, their support person stayed with me until it worked right. Noe I have great cellular data speed and can load web pages and run Apple Maps quickly. Highly recommended!

Developer Response
So glad our support team could rescue your Europe trip with actual usable speeds. There's nothing better than getting Apple Maps running smoothly when you're navigating new places! Thanks for the strong recommendation!
Kolet Is Awesome For Travelers!
Sep 16

ircorva

We are US citizens traveling in Europe right now, and have free cellular data from our regular provider. However, the speed is horribly slow. KLM Airline offered us a free E-Sim and 1 GB of data from Kolet at our destination. I had trouble getting it to work, so I contacted their chat support. Indeed, there was a glitch that was not their fault. Anyhow, their support person stayed with me until it worked right. Noe I have great cellular data speed and can load web pages and run Apple Maps quickly. Highly recommended!
Developer Response Sep 19
So glad our support team could rescue your Europe trip with actual usable speeds. There's nothing better than getting Apple Maps running smoothly when you're navigating new places! Thanks for the strong recommendation!
Fantastic product and customer care!
Oct 26

Kirstie Ko
Having tried (and struggled) with a few eSIM products in the past, I was hesitant to try another one. Kolet came highly recommended from a trusted colleague so I gave it a go and I’m thrilled not only with the overall product and offerings, but with the customer care provided! Thank-you for making this aspect of my travel easier and more enjoyable - Highly recommend, especially for those unfamiliar with or new to using eSIMs.

Developer Response
Thank you so much for your amazing feedback! We’re really happy to hear that Kolet has made your experience with eSIMs simple and enjoyable, especially after past challenges. Your kind words mean a lot to our team, and we’re glad our customer support could be there for you. Enjoy your travels and stay connected wherever you go! ✈️🌍
Fantastic product and customer care!
Oct 26

Kirstie Ko

Having tried (and struggled) with a few eSIM products in the past, I was hesitant to try another one. Kolet came highly recommended from a trusted colleague so I gave it a go and I’m thrilled not only with the overall product and offerings, but with the customer care provided! Thank-you for making this aspect of my travel easier and more enjoyable - Highly recommend, especially for those unfamiliar with or new to using eSIMs.
Developer Response Oct 28
Thank you so much for your amazing feedback! We’re really happy to hear that Kolet has made your experience with eSIMs simple and enjoyable, especially after past challenges. Your kind words mean a lot to our team, and we’re glad our customer support could be there for you. Enjoy your travels and stay connected wherever you go! ✈️🌍
Worst service possible
Sep 5

Gj-12
Thank you for responding. However, your statement is inaccurate. I have screenshots that prove otherwise, which your support team already has on file.Your own support team acknowledged the issue in our chat conversation. Direct quote from your support representative: ‘Ah, thank you for sharing an updated screenshot. As the usage details perfectly match up the previous image, it’s possible the Kolet eSIM automatically changed names 🤔’This clearly shows your team recognized there was a problem with the eSIM changing names automatically. As an experienced traveler, I understand data usage well and know I had not used the data as claimed. The team refused to do anything about it and that is fine, you can keep the $3.59 since this issue I went back to Airalo and have no issues.Purchased eSIM after landing. Without using ANY data, app said plan expired and demanded I pay again. Contacted support - they acknowledged the error but REFUSED to refund me.Never had this problem with Airalo or other eSIM providers.Avoid this app - their billing system is broken and they won’t fix their mistakes.

Developer Response
Hello, Thank you for your feedback, and I’m truly sorry for this experience 🙏 I completely understand how frustrating it must feel when your data seems to run out so quickly. To clarify, your data plan was not expired — it was simply fully consumed. Each plan you purchase is valid for 30 days, but only as long as you still have data left on it. In your case, you had purchased 3 GB, and these were used up very quickly. After reviewing the screenshots, it seems that your phone triggered automatic updates in the background, which consumed a large amount of data. As you can see, this comes directly from your iPhone settings not from us. Please note that we have no technical way of controlling how much data you consume; the usage is entirely managed by your device. It’s important to highlight that whether you were using Kolet or any other eSIM provider, the exact same thing would have happened. The data is consumed by your device in the same way, regardless of the provider. At Kolet, we are fully aware that every MB of data is precious. That’s why we’ve made resources available to help you monitor and optimize your usage. And it’s also why we’re one of the very few eSIM providers that offers the possibility to convert unused data (above 1 GB) into credits for future use. I understand this is frustrating, but ultimately, each user is responsible for monitoring their own consumption and making sure that no unexpected apps or updates are using up data in the background. To help with this, we’ve prepared several articles in our Help Center with tips on how to save data and avoid unexpected consumption. We also strongly recommend enabling Kolet app notifications, which will alert you when, for example, you’ve already used 50% of your plan so you have a chance to act before it runs out completely. And of course, if you ever notice unusual consumption, please reach out to our support team right away. We’ll always do our best to guide you and suggest solutions to avoid this kind of issue in the future. Again, I’m sorry for the inconvenience caused, and I truly hope your next experience with us will be much smoother.
Worst service possible
Sep 5

Gj-12

Thank you for responding. However, your statement is inaccurate. I have screenshots that prove otherwise, which your support team already has on file.Your own support team acknowledged the issue in our chat conversation. Direct quote from your support representative: ‘Ah, thank you for sharing an updated screenshot. As the usage details perfectly match up the previous image, it’s possible the Kolet eSIM automatically changed names 🤔’This clearly shows your team recognized there was a problem with the eSIM changing names automatically. As an experienced traveler, I understand data usage well and know I had not used the data as claimed. The team refused to do anything about it and that is fine, you can keep the $3.59 since this issue I went back to Airalo and have no issues.Purchased eSIM after landing. Without using ANY data, app said plan expired and demanded I pay again. Contacted support - they acknowledged the error but REFUSED to refund me.Never had this problem with Airalo or other eSIM providers.Avoid this app - their billing system is broken and they won’t fix their mistakes.
Developer Response Sep 5
Hello, Thank you for your feedback, and I’m truly sorry for this experience 🙏 I completely understand how frustrating it must feel when your data seems to run out so quickly. To clarify, your data plan was not expired — it was simply fully consumed. Each plan you purchase is valid for 30 days, but only as long as you still have data left on it. In your case, you had purchased 3 GB, and these were used up very quickly. After reviewing the screenshots, it seems that your phone triggered automatic updates in the background, which consumed a large amount of data. As you can see, this comes directly from your iPhone settings not from us. Please note that we have no technical way of controlling how much data you consume; the usage is entirely managed by your device. It’s important to highlight that whether you were using Kolet or any other eSIM provider, the exact same thing would have happened. The data is consumed by your device in the same way, regardless of the provider. At Kolet, we are fully aware that every MB of data is precious. That’s why we’ve made resources available to help you monitor and optimize your usage. And it’s also why we’re one of the very few eSIM providers that offers the possibility to convert unused data (above 1 GB) into credits for future use. I understand this is frustrating, but ultimately, each user is responsible for monitoring their own consumption and making sure that no unexpected apps or updates are using up data in the background. To help with this, we’ve prepared several articles in our Help Center with tips on how to save data and avoid unexpected consumption. We also strongly recommend enabling Kolet app notifications, which will alert you when, for example, you’ve already used 50% of your plan so you have a chance to act before it runs out completely. And of course, if you ever notice unusual consumption, please reach out to our support team right away. We’ll always do our best to guide you and suggest solutions to avoid this kind of issue in the future. Again, I’m sorry for the inconvenience caused, and I truly hope your next experience with us will be much smoother.

Cleaner interface, smoother journey: Kolet keeps evolving to make staying connected abroad even simpler, faster, and more seamless.

Version 1.82.1

1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Wallet

The simplest way to get all your passes in one place.

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Ratings & Reviews

What’s New

Version 1.82.1

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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