iPhone Screenshots

Description

Grab is Southeast Asia’s leading superapp. We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar. These essential services consist of Deliveries (food, groceries, packages), Mobility (4-wheel, 3-wheel, 2-wheel), Financial Services (lending, insurance, cashless payments and wealth management), Enterprise and Others. It’s our mission to drive Southeast Asia forward by creating economic empowerment for everyone in the region.


Food delivery for any craving
GrabFood: Order from your favourite restaurant and get meals delivered to your doorstep

Wide range and convenient grocery delivery
GrabMart: Wide variety of groceries and handpicked fresh produce delivered from store to door within an hour or at a scheduled time

Book a ride for any occasion and budget
Choose from a variety of transport modes, from motorbikes to cars to even buses

Secure and seamless cashless payments
GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services and at local merchants

Reliable on-demand package delivery
GrabExpress: Affordable, fast, and reliable courier service with insurance for your items

Rewards for using Grab
GrabRewards: Earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalogue

Find out more about us at www.grab.com.
Grab offers the ability for users to receive personalised targeted advertising, offers and updates from Grab and its partners and communications/advertising from certain third party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.

What’s New

Version 5.172.0

- Getting soaked in the rain when going somewhere
- Not having time to buy lunch in between Zoom meetings
- Forgetting to buy gifts for friends' birthday
*red flag emoji* *red flag emoji* *red flag emoji*

When these red flags appear, don't worry, you can count on Grab.

Update your Grab app to 5.172 now and get red-y to enjoy a smoother, bug-free experience.

Ratings and Reviews

4.7 out of 5
7.5K Ratings

7.5K Ratings

Ari Billy Bob Johnson ,

Grab, please bring back your delivery map.

First off I’d like to start out by saying that I love your service. Out all of the services I patron, your service is by far some of the best. The consistency offered is also excellent.

With that being said, I find your new update to your food delivery status to be an issue. Whereas your old delivery icon status updates included a map that allowed me to see the location of a driver relative to my own, your new status updates lack this feature. Given that I work in a large complex, I found the inclusion of the map to rather useful. Being able to see the driver’s location relative to mine allowed me the ability to time my walk to the entrance of my work complex to when the drivers would arrive. Now, this new status system does not do this. I am left finding out that a driver has arrived without any further warning before hand. This means that I end up having to walk the long walk to entrance, leaving the driver there to wait.

I don’t like complaining, but I am merely writing this because I would like to see this change. Once again I would like to thank you for the great service you offer.

Developer Response ,

Thank you for your feedback and for letting us know about your user experience. We will feedback this to the relevant team for future improvements!

banskslsowjwbwbsdm ,

The app is incompetent

This app is not user friendly. Unfortunately there’s no Uber service otherwise I would use them instead. There’s no way for a user to contact a support team via phone call or message. The system to report an issue is long and not helpful. There should be a chat tab or number you can call for assistance. My main issue is when using my card to pay for services they charge you even if grab has not completed the service. I picked a two stop grab ride and my driver only took me to one after saying he completed the ride, which was a lie. Grab should have a system in place where the rider also confirms the driver has took you to both stops before saying the ride is complete. But this app doesn’t seem to help or service the rider who is actually paying for the service. It only benefits the drivers since they can directly contact grab via a phone number and choose when the ride is completed. I wish there was another ride app I could use because I would. But I’ll stick to taxis and motorbikes from the main road from now on.

Developer Response ,

We are sorry to hear about your experience. Please reach out to us via the Help Centre or our social media platforms so that we can take a closer look at this. Thank you.

Indonesia Rocks ,

Can improve but getting so much better

Giving a 5 star rating because while Grab can 100% improve their service (contacting customer service, getting responsible and accountable responses etc) they have grown leaps and bounds since the start of this pandemic. Growing the listing of available restaurants, improved comms between drivers and customers… so much better. And what a grace it is to be able to order something to break up the monotony of these endless MCOs… sure things can be better. But I appreciate Grab’s work in giving folks food options during this never ending nightmare and supporting local businesses and Grab drivers. Kudos. Keep
It up.

Developer Response ,

We are sorry about your unfortunate experience. Please reach out via the in-app help centre or our social media platforms so that we can help you out with this. Thank you!

App Privacy

The developer, Grab.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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