We keep getting app updates, and still this app is the WORST pharmacy app of the Health Insurance Companies. Over & over, we work on creating an order, only to get the msg “Oh, oh, something went wrong. Try again.” Or, trying to open the app & it freezes in the process of opening! You can’t set the app up to open with Face or Touch ID. After your online order is processed, it supposedly gives you a chance to “Print Invoice” but no matter how many times you try to do that, nothing comes up to print! After your order is filled & shipped, you get a text that it has been shipped. Shipped by which method??? No tracking information is provided, so all you can do is sit and wait, hoping that when it’s delivered, someone knows it, before a “Porch Pirate” finds it. I could go on with more problems, but I’m getting frustrated just typing this review!

The app was easy to use, however each time you added something to the cart and wanted to continue shopping, you had to start over from the beginning. This is a lot of unnecessary scrolling and it is more time consuming than it needs to be. There is also no great organization in how the items appear. Like items should be grouped together so there are not constant repetitions. It also makes it difficult to choose products because there are more than one option, but they are not near each other, so it’s more thinking as to what would be the best item to choose. It would also be helpful to have the pages to advance to the next at the top as well as the bottom with pages greater than 5, because it would make it easier to advance to the next page if the end is 10 versus 5. I didn’t get through all the pages before the allotment was used up. Although, It’s a great service. Thank you! I subsequently received the OTC item Catalog, and found it much easier to search items, once I knew how they were classified. It is a great benefit and greatly appreciated. Thank you!

Flip flopping between pages inefficient. (All OTC products are not available for view this way).In order to get to pages you must go back to original screen and start over if you’re looking for comparisons or want more detailed information. More products are available than are seen scrolling through pages. In order to do this you must put in specific items in search bar type in the product in order to find. Even then you may not see every product related to what you’re looking for. Very frustrating when you have to go through each and every page and in spite of that still not finding what you’re looking for if you can’t remember the exact product name or name brand.Products are much more expensive in CVS catalog than you could shop on your own. Perhaps Walmart.

Why can’t CVS adapt its OTC Health Solutions app to go full screen on the iPad? I might be overlooking something obvious, but I just cannot get the program to go full screen. I use my iPad consistently in landscape position (my photo shuffle wallpaper kills!). It is just as aggravating as a splinter under a fingernail to use a 2”X7” fake phone on my screen with so much potential free space just sitting there! And yes, it remains it’s iPhone physique when I turn it portrait. AARRRGG! And for dessert, I use my fat fingertips rather than a stencil, so the buttons are ridiculously small - I can’t get the cumbersome (but I’m used to it) keyboard to pop open - heck, it could use all that wasted space around the pretend phone screen!I just wish CVS or whoever could get this app to intuitively know what device I’m using and adapt accordingly, like every single other app in the world does. This is 1995 technology in a 2025 world, and except for using CVS, I can pleasantly forget those early days of DOS. Why won’t they?..