It’s literally the website pushed through the app. Scrolling is near impossible. Made a payment but have no idea if it went through because the account hasn’t updated. I feel like I’m better off keeping the website as a shortcut on my phone like I used to instead of the app.

This app is so comically bad that it’s hard to believe that an actual utility uses it to conduct business. For crying out loud, when you first log in, there’s a warning that says that iOS users should basically expect the app to lock up when submitting payment, but go check your email first to see if it actually went through. It’s been like this for months now, I’m starting to think the warning screen IS the fix. Truth be told, I don’t even really expect much more from the company that spent several years filling my bathtubs with brown water and forcing half of our neighbors to buy expensive in-home filtration systems to combat it.

I’ve seen highschool computer science projects that work better than this app - from account information not loading/inability to proceed with payments and then doom spinning on payment confirmation page…the list of ongoing and even worse, unresolved, bugs that make this app unusable is astounding. Feels like more of a weekend project than a legitimate company’s app, but then again we’re talking about Aqua - where doing the bare minimum is the normThis never should have made it out of quality and go pushed to production

Against my better judgement and even after reading all the negative reviews, I downloaded this app and no matter what I do, it doesn’t work. It tells you to log in and says it’s sending an email but nothing is sent. When you go to “forgot password” it gives the option of a question to answer but there’s no question showing and anything you type is invalid. I’ll stick to my regular mode of payment thanks.