This app stands out as one of the finest in the App Store for anyone following the comprehensive Jenny Craig weight loss program. The recently added features not only facilitate the purchase of the program but also enhance the experience by offering journaling, activity tracking, and food and water logging. The personalized plans are truly exceptional. Thank you, Jenny Craig, for this remarkable tool!

First of all, I dislike the fact that if I order something and they run out, they automatically substitute it instead of giving me the option on the app to get a partial refund. On my last order, four of the items I ordered were out of stock and they substituted them for some things I didn’t want that many of. This is particularly bad considering their limited selection to begin with. My other issue is that I’ve had some meals arrive that were messed up with packaging and plastic seal had been torn through. I manage to get a replacement on my first order for the one meal this happened with. It happened with three items on my third order and now I can’t find where on the app to get the replacement. I don’t know if they’ve just hidden it really well or if they removed it since it’s been a while since I needed it. If this doesn’t get fixed, I may cancel future orders and find another subscription like Nutrisystem.

Jenny Craig currently is bad about getting food orders out on time so that you have your next food delivery arrive when your most recent order runs out, sometimes by several days.With a sequence of four deliveries ordered, the second and third were both one day late, and I’m currently on day two of waiting for my last to arrive. I am smart enough to figure out substitutions, but the *whole point* of buying their food and delivery service is that I shouldn’t have to.That seems like a big failure to me, and entirely preventable. Won’t be using them again until I learn their delivery service has corrected itself.

Difficult to use/navigate. It doesn’t offer many options to look up or change things. Love the program. Dislike the app. Also it would be better for consumers like myself if we had local centers/shopfronts to go to where we can be weighed and speak to a coach. I had the program before they changed to online and I lost almost 100 lbs. that program was 100 million percent better. One established a relationship with their coach. You weighed in and you had great support. You felt you had someone who cared that shared your journey with you. It’s a real pity they changed that and now do it all online. It’s really not as convenient as it was .