I’ve used other diet and fitness apps, and this one lacks features that are expected in 2025. In fact, its functionality reminds me of the ones I used in the early 2010s.First, there is no way to link it to a fitness tracker (Fitbit, Apple Watch, etc.) so you have to enter your weight and exercise manually. Second, while it has all of the data it needs, it doesn’t give you analytics to help you build or reinforce healthy habits, such as telling you that you’re eating too much or too little, not exercising enough, or even “Good job! You’re halfway to your goal!”. Third, the food database lacks restaurant entrees, making it difficult to track meals if you’re dining out. Finally, it has a few bugs/quirks: I can’t seem to save more than 10 or so favorite foods, it doesn’t always display things I eat often in recent foods logged, and for some reason the hard boiled egg entry I match to is listed as 78 calories for one serving (1 egg) but shows up in my journal as 39 calories (half).I’ve used it and have successfully lost weight and improved my health, but this app needs a lot of work to compete with others that are out there.

This review is for both the app and the program. First the app: We did NS as a family. I was partner with one son and my husband with the other. At first, we had a difficult time connecting our partner to the app having to connect and had to reconnect a couple of times. In addition, several of the nutrisystem barcodes are not recognized by the app! The app doesn’t know their own food?! They need a big update on the barcode reader. Other than that, the app is okay. It was fairly easy to find the way around in it. Oh, there’s supposed to be this great easy to follow plan. You have to dig in the website to find the PDF. It’s not included in the app, which is what we were expecting and hoping. Customer service from the company stinks. We received multiple melted items in multiple shipments. It took at least 20 minutes on the phone to get a refund. When I wanted to cancel, it took about an hour to get both accounts canceled. It was harder than canceling any credit card. When I was asked what I didn’t like, the customer service person argued with me about the quality of their service and their app! Just stay away.Some of the food is pretty good. The cinnamon bun bars and chocolate peanut butter bars are my favorite. The ice cream sandwiches were okay when they arrived without being melted. Most of the meals need a bit more salt, but I’d rather them be not salty enough than too salty.

I would rate it at least a zero or even a negative 3 if those were options. The old NuMi app was by no means perfect but my wife & I were at least able to general track our meals, hydration, & activity plus weight. There was the ability to copy & past previous meals & create & save favorites. I could look up my weight on a given day over the last few years. But this isn’t so with the new app. We shared our Nutrisystem Advantage plan to order Ala carte foods. With the forced transfer from the NuMi app to the new Nutrisystem app, my wife lost all of her history & data as it wouldn’t import, presumably because I was the one with the Advantage plan. So with limited functionality & no history in the new app, the new app is completely useless to her. Worse still she can’t go back to access her data in the old app. Given the significant decline in the desirability quality of the Nutrisystem food products & the significant increase in price of the food in the plan, the launch of this new app failure pretty much sealed the deal for us. Nutrisystem has become futile & we have given up. I can’t help but wonder if the former Apple executive went to JC Penney & nearly destroyed that company has some role now at Nutrisystem as they’ve taken a fantastic product & ruined it.

Several buttons don’t work (eg help button on an entree), app on wife’s phone (iPhone 13 pro max) stopped working after upgrading to iOS 18.2 - they may have tweaked her data in the background so she’s up and running again. Also the appearance of the journal between my phone (iPhone 13 Pro) and hers is different- she does not seen the small icons on each meal for the number of power fuels and smart carbs she should be having . She tried calling to describe the issue but the Helpless Desk operator was not equipped to deal with technical issues. In My Humble Opinion - this is a rush job to get a replacement app for Numi - and in the background they are collecting and trying to fix the application on the fly. Yes the app is free - you get what you pay for … but you lose goodwill and more importantly a key piece of your system: food logging and communicating with your customers . How long does the nontechnical person wait till you fix the application? Look for cancellations….