The previous app was easier to understand, it used to be easier to follow our transactions, this app isn’t accurate and is too complicated. Not to mention, secondary account holders can’t even log in. I’m still waiting for the bank to help get access for the secondary holder. We are having to write down everything we spend to make sure we have enough to cover everything. This app is just making it easier for the customers to overdraft because one could be thinking they have $300+ and in reality, they have $30. There is no way of seeing what is pending or for how much. It’s just going to be easier to transfer all our money to a different bank. This app is too frustrating.

By looking at the other reviews I’m not alone on this despite not using this account for literal years. I used to only need my member number and a password to access my account. Now it is just rejecting my login and change password attempts. I called the bank and they said that I need to make an entirely new account. Well guess what happened when I tried that. It rejected it told me to CALL THE BANK AGAIN. I’m just gonna go to the bank and see what in the name of Ares and Athena is going on because I do not have the patience for this.Seriously guys, you didn’t need to do this. The old site and app were great. All you guys needed to do was follow the saying “if it ain’t broken, don’t fix it.”

I had gotten a new phone and I upon going to the app I realized I forgot my password. I tried to do a password reset but it’s asking me for a member ID, e mail and my account number. I was under the impression SECU would NEVER ask you for your account number? I put in all of my information and I’ve been told I can’t access my own account even though all my information is correct. This only started happing after this newest update and it’s frustrating. The last update was annoying too but this one is far worse.

No idea why SECU paid to update this app, it is not compatible with iPads (shows up as a tiny box in the middle of the screen), does not yet link to any of the accounts (shows zero balance on all accounts) and I wouldn’t trust it for making deposits yet. I have been charged multiple overdraft fees for the first time since opening this account 12 years ago. This is a very irresponsible action for a fiduciary to take, when holding the accounts of thousands of families hostage.