I’ve been using this app for about 6 months now. It’s been pretty great so far. This am while trying to pull the funds from my virtual wallet for my sons ride it kept telling me to update the app. It was a vicious circle from there and wouldn’t update. I was finally able to trick it into letting me click on his ride amount but still shows I need to update the app. There’s no update available in the App Store tho. Hope this is a temporary issue and it starts working like it should again soon.

Ok so normally in all honesty I wouldn’t have cared too much, if I haven’t literally been on hold for 45 minutes 50 seconds on the dot now. I had an account set up on my old phone before I had gotten a new phone and had 2 previous full day passes on my old phones account. But because the account was “still active.” I was unable to use those 2 passes(Which passed were 4.50$ each) first 9$ down the drain there. And then earlier in this week I bought myself a week pass, and today when I tried to use my lynx app to get on the bus I was signed out and upon signing in was greeted with my old wallet the one with my week pass being deleted. Now lynx I have been a loyal customer and would like nothing more but a refund of my passes back onto my account for use. I will try to email you aswell to resolve this matter.

This new app has no monthly passes! What a joke of an app launch! The fact that the old app is no longer working and the new app has very limited passes to purchase is extremely concerning and disappointing for the riders and the people who actually fund this PUBLIC entity, the taxpayers, which I am one! Every public transportation system has at least a monthly and daily passes for purchase. Most have daily, weekly and monthly passes available. The Lynx transit system has only daily passes available for purchase! Poor service from the communication to commuters and riders, even the bus drivers are unaware of which app is the new and/or the old app! Poor service to the community from another sector of the local government!

7/30 day passes are hidden in Add Funds button, which is kind of misleading, giving impression of being not available without fiddling with the app.Transfers are available, but are hidden behind confusing statement of ‘bundling transfer’, user can opt to bundle transfer for $0.00 (by hitting ‘purchase’ or opt for no transfer by hitting ‘NO’. I think issuing transfer should be enabled by default, as is, it is confusing in the current form.Otherwise app works very well.