ServiceMax Zinc 4+

ServiceMax, Inc.

    • 4.0 • 28 Ratings
    • Free



Zinc connects technicians with the people and information they need.

Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.

Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands

Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role

Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access

• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability

• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0

What’s New

Version 5.27.2

We regularly update ServiceMax Zinc to improve app performance and user experience.

Ratings and Reviews

4.0 out of 5
28 Ratings

28 Ratings


We’ll see this plays out I’ll start with 5. Good luck 😑

I plan on developing VR MMOs someday, I use my iPads when im out an about since I don’t want to lug around my 50pound desktop (actually I do, but people would probably question my sanity). I have hopes this will be very useful to me when I find or build a team to work with.

Kpzoom ,

Rely on it everyday

All of my work communications happen in Zinc. It’s a great app that constantly gets better and better. No matter who I need to talk to, they are just a click away. I don’t need anyone’s phone number and whenever we work with contractors they can be instantly added to our conversations using their email address. Couldn't imagine working without it!

AJLope ,

Everyday efficient communication

Use Zinc everyday to commute and share files. Love how easy is to get things done and reach all my teammates.

Video calls are sharp and instant. Group messages keep things going.

App Privacy

The developer, ServiceMax, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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