ServiceMax Go 4+

We keep the world running

ServiceMax, Inc.

    • 1.3 • 57 Ratings
    • Free

Screenshots

Description

Everything field teams need to plan, execute, and communicate about their work.

ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues.

ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.

Access Data, Online or Offline:
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available

Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more

Service Execution:
• Step-by-step instructions
• Service Flow Manager drives business process automation for technicians
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates

Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support

Collaborate Freely:
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage

Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records

Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps
• Push and SMS notifications
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space

What’s New

Version 9.0.0

We regularly update ServiceMax Go to deliver innovation and improve app performance for field technicians and engineers.

Ratings and Reviews

1.3 out of 5
57 Ratings

57 Ratings

Gabe II ,

Lack of useful sound notification options

This is an important tool for field service personnel and notification sound should have options in the IOS for longer more noticeable sounds in the device. The app developer is aware that Apple is not allowing the third party app notification to be selected in the IOS settings but in the app. So I think the company will do an amazing improvement of the product if they add a couple longer, more noticeable sounds for the notifications. Imagine a field service rep that is on Didy and gets a dispatch during night time. Which hush, shush and chime he will not be able to hear it while asleep.

RyanGV19797 ,

Are you kidding me?

Been doing field service in labs for 13 years now. Each software platform my company has chosen to close out calls has declined each time. But this new version ServiceMax Go is the WORST platform we’ve EVER had. So much so that this review is the FIRST I’ve ever done because i truly
hate using this app, whether on my laptop or the iPhone. Seriously only good thing about it? I’m getting more OT because everything takes so long to proceed thru each step/sync. It’s truly apparent SalesForce had major employee retention issues recently, as THIS is a clear result of the pathetic actions of that company.

cavalosjr ,

Most Difficult Service Report Closing System

I didn’t think there would be a more difficult, unintuitive, less productive way of closing service calls than Clockport, yet here it is. This is a terrible system to use. ServiceMax must have some incredible salespeople to sell this platform because it’s absolute garbage. From a service representative’s perspective, there was no benefit for switching over to this application. Maybe the benefit is on management’s end for surveillance and bean counting. Ultimately, it’s the customer who suffers.

App Privacy

The developer, ServiceMax, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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