This is the slowest most glitchy app known to man I’m most certain. It takes FOREVER to get anywhere in the app. And then it tellsYou “documents aren’t available to be viewed” or something ridiculous. Don’t even try logging in through a browser because it won’t let you and will make you call some random person who can’t help you anyway. Also, why offer a check box for “remember my email for 30 days” if it doesn’t actually work. Ridiculous. I’ve wasted literally so much of my time on this worthless app

Unfortunately I have no good news and ditto the other reviewers to the almost “T”. The only exception to this is cannot log in haven’t been able to log in no matter what call I made or promises of calls never received period. I can say that I’ve appreciated Caresource over the last year because if it weren’t for them the hospital bills from being in the hospital, 2 surgeries, trauma therapy and visits time and again to get some semblance of normalcy from being shot 3 times I don’t actually know what I’d have done or do. The app is absolute trash YES but I can’t say that about those clearing my recovery. I know change in our coverage is coming because of our Government and unfortunately for some we will suffer tremendously. But I know this…there is something beyond our understanding and He sits above! Nothing absolutely nothing happens in this world by chance. If there is a problem…He will provide a solution and I wholeheartedly believe this. I send healing and hope to all of us in Christs name.

I want to pay by check by mail but the invoice from the app for the appropriate month doesn’t update past November of nov. I called Caresource myself to get them to mail me a physical invoice because for some reason they stopped mailing out invoices but keep Barraging me with newsletters and benefit dates about twice a month. So please, update to give out the correct information, I’m tired of calling Caresource for this problem. Please update your appUpdate on June 20, 2026. Invoice still doesn’t work. Now I’m getting errors on the digital payment page“I’m trying to pay digitally and the Fiserv payment login page gives a 400 error saying: ‘Request contains insufficient information to determine the protocol binding.’ It happens before I can reach the payment page.

I’ve tried to log in multiple times. Not once has it worked. Now I have to get on the phone with a customer service rep. And they usually don’t help because they’re not given the correct information. This company is always making things more complicated than it needs to be…Edit: 1. Stop telling me “how to find my member ID” it’s right on the top of my documents and ID card. 2. I called and spoke with 3 people. I had to keep explaining how the app wasn’t working and they kept telling me to log in to my account. But I can’t. It doesn’t allow it. Everyone said they’d get it working soon and to expect a call back within 24-48 hours. Been over a week with NOTHING. Horrible app, horrible company, horrible service.Edit: I was finally able to log in. (With no help from anyone calling me back until 3 weeks after I got it working, myself) However, I have to do my 2FA every time and it does not save my name and password. At least use Face ID/Touch ID to retrieve the user name and password.. the old app works better for me, as of now (May 12th). Maybe they’ll take the time to get things working before forcing people to jump ship.