I won 15 free spins on the free game. When I try to go use those free spins, I could not find what game was eligible for the free spins. I’ve read the terms and conditions and it doesn’t answer any questions. I tried to contact customer service via the app, phone call, and email. Each one was unsuccessful. I called the phone number someone picked up and they continuously put me back on hold. Without saying a word. I tried their email address and I was immediately blocked. I was on hold in the chat for two hours and there was only one person before me and I still never received help. The one time I did try to go deposit money into this app. I was unsuccessful because it said that I reached my limit, but I never made a deposit. Which I am happy that I didn’t because after seeing all of these reviews. Of people not receiving their winnings. And having to go through this with customer service. I would never use this app. And I would advise you not to use this app. It gives pure scam.

At first everything was okay, then I got a random withdrawal pending from my bank. It was $50. It was not in my “deposit” history (withdrawals from your bank) to the app. I did not spend it and was during time I had not used app. It did not show up on Apple subscriptions or in app balance. While I reported that and did not use app, a second $10 withdrawal happened from my bank today and not show up in the app or “deposit” history. So now they have made two unauthorized withdrawals from my bank that are going where? I dont know. There is zero history if them anywhere. I suspect there will be more. Google says this happens with this app so it does not seem secure and someone else gets your bank info or the app maker is stealing from you.Edit: Be aware they will steal money from you, WHICH wont show up in your app transactions, then they will close your account instead of helping you, and then send you legal paperwork for $10-$60 they stole fromyou and you had bank mark as fraudulent since their app wouldnt help you multiple calls other than saying theyll close account. They will request a police report for fraud and notarized paperwork. So they will steal your money, then take MORE of your money, AND much more hours of your time. Just do yourself a favor and avoid this app. The reviews about money theft are true and not exaggerated. Pretty ridiculous how thieves act.

I’ve used practically every casino app there is. And by far this is the worst one. The live support chat is horrendous and even abandoned chats. It wasn’t like I was rude either, I asked a basic question and they up and left. After the second conversation I got the answer I was looking for, but then realized that they force you to debit $10 to the account from whatever account you want to withdraw before you can withdraw for real. I use apple pay, but the card I used was deactivated and was told I HAVE TO add $10 before I can withdraw. Unlike other casinos that you can simply add a bank account. On top of that I was given a random bonus credit, as nice as that was, originally from the first conversation I was told it was just site credit and it doesn’t do anything (That’s where they left then before I could ask more questions) I feel like whoever i was chatting with didn’t care at all and barely answered any of my questions. When asked for a supervisor I was told it was an entirely different department and it will take 3 days for them to email me. I feel like for what’s it worth stick to fanduel or draftkings. Don’t use this. Support if you can read this, just know I tried. This is the first time I feel I was genuinely wronged by a casino. I know supports usually aren’t that great but this one is just bottom barrel. And to you user out there, stay away from this app.

You denied me all my bonus deposit money, after lying to me saying I would receive it in 48 hours. Then I talk to the customer service chat and they tell me to wait even longer? After that, I can’t even get customer service at all. Your free play doesn’t even work and you won’t fix it. I’m trying so hard to speak to someone and now the chat I can’t even speak to a human being, they say someone with be with me and I’ve sat for an hour and a half without any response.