As a new user, I can’t speak to the quality of the old app. This app does not properly identify each cat. Out of 3 cats, it keeps defaulting to the first cat and does not allow me to correct it to the right cat. This completely negates the weight feature and the fact that it identifies cats at all. I’m going to try to delete all cats and add them again. The only thing this app is currently useful for is to manually clean the box so you don’t have to go over and push the button. It also lets you look to see when it is in use. It is underwhelming. I couldn’t afford the more expensive alternative, so it is what it is. So sad, I was really excited about the features that just don’t exist. The box itself works beautifully, the app is basically a remote for the box at this point.

Me & my partner decided to take the plunge and invest in a self cleaning litter box. We saw the reviews on this one and were impressed that it had so many great reviews. However one thing that has bothered me is how buggy it can be sometimes. I had added some additional litter to it and then pushed the flatten button in the app but the litter box didn’t respond even though the app said it was flattening. I eventually had to unplug it and plug it back in to fix it. While I appreciate the convenience of the app I do feel that it needs a lot of work. It seems a little rough around the edges and to me not enough thought was put into making it more user friendly and intuitive. Some of the descriptions for what some of the buttons or toggles in the app don’t make sense and are confusing. Please change the app to make it more user friendly and intuitive. Take some ideas from other more thought out apps and make them your own. Too often I’ve noticed that a company will make a great device but slack on the app. Please put more thought and time into the app so that it can be every bit as amazing as the litter box.

I have had this litterbox for almost a year. One cat uses it once a day, and the old-style litter the rest of the time. My other cat has only used it twice. It functions well, but it disconnects from wi-fi regularly. I do not have this problem with any of the many other wi-fi things in the house.It is a pain to reconnect—especially since there is next to no documentation to help troubleshoot. You wind up running through the connection cycle multiple times, and not knowing if it’s stuck or what (it always hangs up at 99%).The only other way to get to the controls is getting on the floor and reading the LED display, on the front of the litter box, an inch off the floor. And you don’t have access to any data there, you can just control the function of the machine.The weird thing is that I get notifications to my phone telling me that the cat has used the litter-box while the app is disconnected.

Not that I think this app is 5 stars, but the Litterbox is 5 stars for sure. This app does leave me wanting. I really don’t like videos as the only documentation for the product. I have been using this for app and litterbox for 5 months. Had my first problem with the App and the device loosing connection. I had to uninstall the app and reinstall it and re-add the box. Hope that doesn’t happen again. It was perhaps caused by the gardener causing my ONT to cycle.