This is not the worse app but it can be infuriating many times. 1. Stop with the constant re-arrangement of items on the opening screen. “Previously watched”, “latest for you”, etc., keeps moving around. Most importantly, the app frequently resets so finding the show you just watched 5 minutes ago is infuriating. 2. My stuff frequently deletes favorites or adds things that I’ve never set as favorite. Seriously, there should just be a section where your favorites hows are arranged in order that is set by user and not messed with. When I click on it, it should show me all the latest episodes. 3. The “recorded episodes” section makes no sense. Some shows are recorded and others are not. How do you even manage the recordings? There is no “delete” for recordings, no “limit to last 5 recordings” or anything like that. Back to opening screen, I don’t want all that random videos set by FOX. I want the opening screen to either be “live” guide or “my stuff”. Hope the devs read this and make some major changes soon.

Edit: will update my review - someone managed to identify the issue. It was a spelling error in my account details causing all the issues. I do hope that they fix the chat time out issue. The frustration would have been a lot less if the chat session stayed on to give the agent more time to work on the issue. Would give 0 stars if I could. signed up and paid for a subscription. After working for a while, the app and any other way to access my fox one account (eg browser) kept saying it couldn’t find my subscription. Trying to resolve this through customer service is pointless. The chatbot connects me to a live agent. These so called live agents keep signing off while they claim they are looking at the issue. This has happened seven times in a row so far. The best answer I have gotten so far is that “someone is looking at it” with no timeframe for a resolution. The charge shows up on my credit card. I am not sure how they lost the transaction. Seems there is no way to talk to someone who can actually look at and qualify the issue. No way to escalate either. Guess I just have to say good bye to my payment.Edit: will update my review - someone managed to identify the issue. It was a spelling error in my account details causing all the issues. I do hope that they fix the chat time out issue. The frustration would have been a lot less if the chat session stayed on to give the agent more time to work on the issue.

I originally had a very frustrating experience trying to cancel my FOX One subscription while traveling outside the U.S. I had attempted to cancel before the renewal, but I couldn’t access the app because of the regional restrictions and was subsequently charged. My initial refund request was denied because of the standard non-refundable policy.I left a review explaining the situation, and I was pleasantly surprised when FOX’s Customer Experience team reached out to me directly. They acknowledged that this was more than simply forgetting to cancel and took another look at my case. They ultimately issued a full refund as a courtesy.I still think the cancellation process and access to subscription management could be much clearer, especially when you’re unable to access the app due to regional restrictions. However, I really appreciate that FOX listened to my complaint, followed up, and ultimately made the situation right.Changing my original rating from 1 star to 4 stars because of how they handled the resolution. Thank you to the Customer Experience team for taking the time to help.

I started using this app during the NBA and MLB seasons and it was already functioning poorly both on my phone and on the TV. Stream crashes out every couple of minutes and it always restarts with the live closed captioning on. I turn it off, stream crashes again, CC restarts covering like 25% of the screen. This happens on both my phone and on the TV. It got to an unbearable level now that we’re in the FIFA World Cup. Missed like two awesome goals and several sick plays due to how horrible this app is. No, it’s not my internet connection. Literally every device and streaming service works perfectly with the unique exception of Fox One, so don’t even try to gaslight me. I switched to another sports streaming service and it works perfectly for half the price these guys charge.Not only that, but they make it incredibly difficult to cancel the subscription. I honestly thought I was going to have to call my bank to report them as fraudulent, till I finally figured it out. I will not be returning to Fox One anytime soon.