Quick Contact Center Staffing
WFM Calculator & FTE Planner
$7.99 · Designed for iPad. Not verified for macOS.
Rebuilt from the ground up in native Swift. Faster launch, smoother feel, and instant calculations. The same tool you rely on, now running the way iOS was meant to.
How many times have you been in a meeting when someone asks, "What would we need to do to hit X?"
Marketing drops a campaign. Leadership wants a projection. Your GM is staring across the table. And the right answer is somewhere at your desk, inside a spreadsheet, on a laptop that isn't in this room.
You've been doing this long enough to know the variables. You know roughly what the numbers would look like. But "roughly" isn't the answer they're waiting for — and pulling out your phone to fire up a 45-tab spreadsheet isn't exactly a confidence move.
That moment — that gap between the question and a real answer — is exactly why this app exists.
After 30 years leading contact center operations and workforce management, I built the tool I always wished I had. Not another enterprise WFM platform that takes 20 minutes and a training course to run a single scenario. Not a spreadsheet. A fast, clean, pocket-sized staffing calculator designed specifically for the questions that come up every day and need answers right now.
Because great contact center leaders shouldn't have to say "I'll get back to you."
This isn't an Erlang C calculator. That's intentional. Erlang is powerful — and it belongs in your full WFM platform. This app is for the moment before that. Enter the variables you already think in : AHT, shrinkage, occupancy, adherence , and get a real answer immediately. No queuing theory. No black box. No login required. Just open it, put in your numbers, and see exactly where you stand.
Three calculation modes for the questions that come up every day:
FTEs Needed — Enter your call volume and staffing metrics, get exact headcount requirements
Call Capacity — Enter your current staff, see what your team can actually handle
Abandon Rate — Enter your headcount, understand the real service level impact
Built for every planning scenario:
Hourly, Daily, Weekly, Monthly, and Yearly calculations
Save and compare multiple scenarios side by side
Industry-standard inputs: AHT, shrinkage, occupancy, adherence
Native iOS — instant launch, works offline, no external dependencies
Whether you're responding to a surprise volume spike, modeling the impact of a planned reduction, or answering a budget question that just landed in your lap, this is the calculator you reach for first.
This isn't a replacement for your WFM suite. It's the tool you pull out when someone asks the WHAT IF and the meeting is happening right now.
Built for WFM analysts, contact center executives, and operations leaders at all levels who need answers anywhere, anytime.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
Version 2.0 is a complete rebuild — and you'll feel it the moment you open it.
The app has been rewritten from the ground up in native iOS. That means no more slow startup, no lag between taps, and calculations that return instantly. If you've been using v1, this will feel like a completely different app — because it essentially is.
What changed and why it matters to you:
Opens instantly — tap the icon, it's ready. No waiting.
Faster calculations — enter your numbers, get your answer immediately
Smaller footprint — takes up significantly less space on your phone
Smoother everything — scrolling, switching modes, saving scenarios all feel native and responsive
Fresh new look — clean dark UI that's easier to read in any lighting condition
Your scenarios are safe — saved data carries over, stored locally on your device
Everything you relied on in v1 is still here. Three calculation modes. AHT, shrinkage, occupancy, adherence. Daily through yearly planning. Save and compare scenarios.
It's just faster, lighter, and built the way iOS was meant to work.
The developer, Jason Lynch, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Jason Lynch
- Size
- 4.2 MB
- Category
- Business
- Compatibility
Requires iOS 26.2 or later.
- iPhone
Requires iOS 26.2 or later. - iPad
Requires iPadOS 26.2 or later. - Mac
Requires macOS 26.2 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 26.2 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © 2026 JL Consulting / JL Ventures LLC
