GenticFlow
Keep IT support moving.
Free · Designed for iPad. Not verified for macOS.
Keep IT support moving.
GenticFlow is a modern IT support platform that brings tickets, user conversations, endpoint context, and technician tools into one place. From your phone or tablet, investigate issues, support users, and take action without returning to your desk.
Built for lean internal IT teams and growing managed service providers.
WORK FROM REQUEST TO RESOLUTION
Review support requests, priorities, assignments, and conversations. Open the affected device, understand the context, and continue the work from the ticket.
INVESTIGATE WITH CONTEXT
Start an endpoint investigation or review existing findings. See device status and the evidence behind the recommended next step before deciding how to act.
USE THE TOOLS TO RESOLVE THE ISSUE
Start a remote control session, open a secure terminal, or transfer files. Use technician chat and supported endpoint actions to continue troubleshooting from your phone or tablet.
KEEP USERS INFORMED
Follow support conversations, join when needed, and share updates as the work progresses.
STAY IN CONTROL
Review proposed fixes and make approval decisions. The same account permissions and approval policies apply when you work from mobile.
KEEP THE OUTCOME WITH THE TICKET
Review results, update ticket status, and add resolution notes. Keep findings, actions, and conversations together so the next technician can continue with the context they need.
WORK ACROSS YOUR ENVIRONMENTS
Switch between your GenticFlow workspaces and access the environments your account is authorized to support.
*A GenticFlow account is required.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
Microsoft 365 is now available, directly from Customer or Organization Focus.
- Browse users, review licenses, and check sign-in activity.
- Track Secure Score, service health, and MFA registration.
- Manage accounts with actions including password resets, session sign-outs, and group or license changes, subject to your permissions.
- Access multiple Microsoft 365 connections for the same customer or organization.
The developer, GenticFlow Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- GenticFlow Ltd.
- Size
- 54.5 MB
- Category
- Productivity
- Compatibility
Requires iOS 16.4 or later.
- iPhone
Requires iOS 16.4 or later. - iPad
Requires iPadOS 16.4 or later. - Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © 2026 GenticFlow Ltd.