PocketSuite - Schedule Clients

Name: PocketSuite - Schedule Clients
Rating: 4.4 (1836 reviews)
Author: PocketSuite, Inc.

Bookings, Payments & Messages

Only for iPhone

Free · In‑App Purchases · Designed for iPhone. Not verified for macOS.

1.8K Ratings
Age Rating

4+
Years
Category

Business
Developer

PocketSuite, Inc.
Language

EN
English
Size

111.9
MB

iPhone

PocketSuite is an all-in-one booking app for service professionals. With PocketSuite, you will book more new business, have clients show up on time (and still get paid if they don’t), grow your team, and have new customers sign digital contracts and intake forms. At PocketSuite, there are features built for every client-based business. We also have powerful marketing features to build up more leads and five-star reviews. Plus, the PocketSuite calendar helps keep any client-based business organized and efficient with color-coded day, week, month, agenda, and map views. Key Features: - Scheduling - Online booking and scheduling Map-view calendar with buffer time and directions between mobile appointments Lead forms and CRM management Automatically track package usage over appointments & classes Multi-day appointments/overnights with check-in & check-out Subscription/ membership management Color code business appointments - Messaging - SMS text client communication and calls from a local business number Keep your business and personal texting and calls separate Automated appointment reminders from a local business number clients can respond to Dedicated business phone number for texting and calls Send in-app messages and attachments - Payments and Invoicing - Accept credit cards Automatically charge cards at the completion of an appointment Deposits for appointments Enforceable cancellation policies Invoices Tap-to-Pay Buy-Now-Pay-Later POS Payments Sell packages and subscriptions and automatically track usage - Marketing - Smart campaigns for powerful text marketing Review tools to get more five-star reviews Get more organic leads from search Create a booking site that links with websites and all social media Offer discounts, promotions, and gift certificates Integrate your booking, ordering and lead pages with Google Analytics and Google Tag Manager - Team & Staffing - Assign jobs to team members Set roles & permissions Process payroll Communicate with your team Manage a full team on the platform - Business Tools - Digital forms and contracts Sell products online and track inventory Track sales tax Easy tax tools and business reports Any client-based business can benefit from PocketSuite!

Ratings & Reviews

4.4

out of 5

1.8K Ratings

Where have you been all my business life?!
09/15/2020
I'm a "Karen"
Oh my gosh!! Why haven’t I been using this app the past decade? I don’t know when they started it but I wish I would’ve. We have run our commercial dog care and training facility using a dog-industry software program for the past 11 years. We didn’t hate that program, but couldn’t say we loved it. We just recently down-sized and are doing only training from our home so looked for a more streamline app. I battle Lyme disease and was worried I would not be able to keep up with all the office work after letting our office manager go. I found PocketSuite from another dog trainer’s recommendation. It looked too good to be true. Well, it is too good, but it IS true!! I don’t really have to do anything!! My phone beeps and tells me a new client signed up from our website and all the forms and contracts magically appear in the system and then the appointment is magically booked and they magically get reminded. It’s just so simple. It’s streamline. It does EVERYTHING for you!!!! It even wrote out contracts for me! When I have a question about the app, they respond right in app but I don’t have many questions because each feature gives a little couple minutes video on how it works!! I don’t have to watch like a three hour training, I can just “snack” on my current issue for a couple minutes and move on. I just LOVE LOVE LOVE it. I would have been able to save literally hundreds of thousands of dollars on office managers’ pay over the past 11 years if we had been using this. Hind sight!

Developer Response
We ❤️❤️❤️ you Karen! We created this "all-in-one" experience just for independent professionals like you. We want you to have total #freedom, #flexibility, and time with #family&friends. You can do what you do best and PocketSuite will quite literally take care of the rest. Thank you, thank you, thank you for sharing your story. We're online 7 days a week to provide you with any support you need. Consider us you personal assistant, business coach, cheerleaader, and anytime, anywhere lifeline.
Where have you been all my business life?!
09/15/2020
I'm a "Karen"

Oh my gosh!! Why haven’t I been using this app the past decade? I don’t know when they started it but I wish I would’ve. We have run our commercial dog care and training facility using a dog-industry software program for the past 11 years. We didn’t hate that program, but couldn’t say we loved it. We just recently down-sized and are doing only training from our home so looked for a more streamline app. I battle Lyme disease and was worried I would not be able to keep up with all the office work after letting our office manager go. I found PocketSuite from another dog trainer’s recommendation. It looked too good to be true. Well, it is too good, but it IS true!! I don’t really have to do anything!! My phone beeps and tells me a new client signed up from our website and all the forms and contracts magically appear in the system and then the appointment is magically booked and they magically get reminded. It’s just so simple. It’s streamline. It does EVERYTHING for you!!!! It even wrote out contracts for me! When I have a question about the app, they respond right in app but I don’t have many questions because each feature gives a little couple minutes video on how it works!! I don’t have to watch like a three hour training, I can just “snack” on my current issue for a couple minutes and move on. I just LOVE LOVE LOVE it. I would have been able to save literally hundreds of thousands of dollars on office managers’ pay over the past 11 years if we had been using this. Hind sight!
Developer Response 09/18/2020
We ❤️❤️❤️ you Karen! We created this "all-in-one" experience just for independent professionals like you. We want you to have total #freedom, #flexibility, and time with #family&friends. You can do what you do best and PocketSuite will quite literally take care of the rest. Thank you, thank you, thank you for sharing your story. We're online 7 days a week to provide you with any support you need. Consider us you personal assistant, business coach, cheerleaader, and anytime, anywhere lifeline.
What a game changer!!!
05/31/2019
Take ova
This app is beyond amazing. I’ve been using this app for about 6 months. I have just started my dog training business and this app has changed my life. This app saved me so much time, stress, and protection from making mistakes and help protect me from liabilities. I literally use this app as my office it is outstanding on what it provides. Pocket Suites customer service is second to none. I do not know where I would be without these amazing people and their app. They go above and beyond to support you with any questions and provide solutions. They really show that the care about your needs. I researched and tried out several different apps as well as serval different websites who offer similar services. However there is no comparison in the quality and performance of Pocket Suite. Pocket suit hands down is the best app and experience that I have had and I highly recommend any dog trainer or small buisness to support their business. It takes so much stress, time, and it saves you money. It makes displays to clients that you are a legitimate and professional business. This app is a one stop shop and has everything covered and is sill growing and improving. From contracts, forms, quick text, automatic reminders, communication with clients, tracking appointments, sync with your calendar so that you do not double book, invoices, quotes, scheduling, payment processing, ease of use, small learning cover, and the best part is they will walk you and help you through every step or support that you may need. This is just to name a few but there are advanced options, features and more.

Developer Response
Thank you for such a great review! I'm thrilled to hear that your office fits in the palm of your hand. You should be busy training dogs instead of training yourself on business software for days and days!
What a game changer!!!
05/31/2019
Take ova

This app is beyond amazing. I’ve been using this app for about 6 months. I have just started my dog training business and this app has changed my life. This app saved me so much time, stress, and protection from making mistakes and help protect me from liabilities. I literally use this app as my office it is outstanding on what it provides. Pocket Suites customer service is second to none. I do not know where I would be without these amazing people and their app. They go above and beyond to support you with any questions and provide solutions. They really show that the care about your needs. I researched and tried out several different apps as well as serval different websites who offer similar services. However there is no comparison in the quality and performance of Pocket Suite. Pocket suit hands down is the best app and experience that I have had and I highly recommend any dog trainer or small buisness to support their business. It takes so much stress, time, and it saves you money. It makes displays to clients that you are a legitimate and professional business. This app is a one stop shop and has everything covered and is sill growing and improving. From contracts, forms, quick text, automatic reminders, communication with clients, tracking appointments, sync with your calendar so that you do not double book, invoices, quotes, scheduling, payment processing, ease of use, small learning cover, and the best part is they will walk you and help you through every step or support that you may need. This is just to name a few but there are advanced options, features and more.
Developer Response 06/01/2019
Thank you for such a great review! I'm thrilled to hear that your office fits in the palm of your hand. You should be busy training dogs instead of training yourself on business software for days and days!
Great customer service!
03/22/2025
Whoody grandma
I want to update my previous review- I was able to reach customer support, A REAL PERSON, in FACT 2 PEOPLE called! Linda, was very compassionate and understanding about the situation! She and the team immediately jumped into action to clear up the situation! This made me feel secure again with my choice of using Pocketsuite for my small business! Thank you Linda for everything!! Great customer service which is EVERYTHING to me!**************There is no way to talk to this company without sending a text, they do not answer their text in a timely manner! How can you do business with a company who does not respond! I have been with them for years, they used to be on point with response, but now it takes hours or the next day. My client contacted the payment gateway who Pocketsuite uses to process payments because they couldn’t identify the charge ( which was from 3 months ago), the payment processing company erroneously told the client they have no idea about the company (mine who they been processing my payments for years!) or about the charge. Once my client realized who the charge was from and I provided them with the charge id, they contacted their bank and the processing company that Pocketsuite uses to get everything cleared up. Pocketsuite was informed by the bank as well. Pocketsuite sent me an email that they received the message from the bank that all was well,But Pocketsuite put my account on lockdown from me receiving payments that other clients paid Plus debited my bank account! And have not responded to my messages! It’s time for a change, if they can hold up thousands of dollars and not respond they are not for the small business. Be aware! No real customer service, text messages that go unanswered! And state send a text and we will respond.

Developer Response
Yaay, we're so excited to have had an 8 year and counting relationship with you and your business. Let us know where else we can be of service.
Great customer service!
03/22/2025
Whoody grandma

I want to update my previous review- I was able to reach customer support, A REAL PERSON, in FACT 2 PEOPLE called! Linda, was very compassionate and understanding about the situation! She and the team immediately jumped into action to clear up the situation! This made me feel secure again with my choice of using Pocketsuite for my small business! Thank you Linda for everything!! Great customer service which is EVERYTHING to me!**************There is no way to talk to this company without sending a text, they do not answer their text in a timely manner! How can you do business with a company who does not respond! I have been with them for years, they used to be on point with response, but now it takes hours or the next day. My client contacted the payment gateway who Pocketsuite uses to process payments because they couldn’t identify the charge ( which was from 3 months ago), the payment processing company erroneously told the client they have no idea about the company (mine who they been processing my payments for years!) or about the charge. Once my client realized who the charge was from and I provided them with the charge id, they contacted their bank and the processing company that Pocketsuite uses to get everything cleared up. Pocketsuite was informed by the bank as well. Pocketsuite sent me an email that they received the message from the bank that all was well,But Pocketsuite put my account on lockdown from me receiving payments that other clients paid Plus debited my bank account! And have not responded to my messages! It’s time for a change, if they can hold up thousands of dollars and not respond they are not for the small business. Be aware! No real customer service, text messages that go unanswered! And state send a text and we will respond.
Developer Response 08/18/2024
Yaay, we're so excited to have had an 8 year and counting relationship with you and your business. Let us know where else we can be of service.
Great app, excellent onboarding, slow support
03/12/2023
;0)DAC
I just starting using Pocket Suite. The features are great for managing clients and employees. I really liked the onboarding process. Pocket Suite takes a proactive approach, offering set up support and office hours for extra help. They seem genuinely eager to help you succeed. Many of my questions were answered while I was getting ready to migrate from another scheduling app through the onboarding process. By the time I was ready to switch I felt prepared. The downside has been support. Importing client data took two emails and 5 business days to get data imported. That delayed implementation. After setting up Pocket Suite on my website (great instructions from Pocket Suite for doing this), testing and going live, some clients were unable to schedule through the website. I contacted Pocket Suite and sent supporting documentation showing the problem. I’m confident that the problem will be resolved, the delay is concerning. Overall the app is excellent and I recommend it. With the recommendation I’d suggest patience when trying to resolve problems.UPDATE: Pocket suite did not solve the website scheduling problem. The issue went on for 15 days. During that time clients had difficulty scheduling online. The last contact I had with their help desk was 5 days ago. Looking into solutions on my own, I found a workaround. The app itself is great, but getting technical help was disappointing.

Developer Response
Hi there, so sorry that you have experienced slower than expected response times. With our text based support, you should receive a response within 2 to 4 hours. Otherwise, if urgent, please tap the ASAP Call button on your homescreen and you should get a call back in 15 minutes. Let me know if I can help with anything else.
Great app, excellent onboarding, slow support
03/12/2023
;0)DAC

I just starting using Pocket Suite. The features are great for managing clients and employees. I really liked the onboarding process. Pocket Suite takes a proactive approach, offering set up support and office hours for extra help. They seem genuinely eager to help you succeed. Many of my questions were answered while I was getting ready to migrate from another scheduling app through the onboarding process. By the time I was ready to switch I felt prepared. The downside has been support. Importing client data took two emails and 5 business days to get data imported. That delayed implementation. After setting up Pocket Suite on my website (great instructions from Pocket Suite for doing this), testing and going live, some clients were unable to schedule through the website. I contacted Pocket Suite and sent supporting documentation showing the problem. I’m confident that the problem will be resolved, the delay is concerning. Overall the app is excellent and I recommend it. With the recommendation I’d suggest patience when trying to resolve problems.UPDATE: Pocket suite did not solve the website scheduling problem. The issue went on for 15 days. During that time clients had difficulty scheduling online. The last contact I had with their help desk was 5 days ago. Looking into solutions on my own, I found a workaround. The app itself is great, but getting technical help was disappointing.
Developer Response 03/06/2023
Hi there, so sorry that you have experienced slower than expected response times. With our text based support, you should receive a response within 2 to 4 hours. Otherwise, if urgent, please tap the ASAP Call button on your homescreen and you should get a call back in 15 minutes. Let me know if I can help with anything else.

What's New: - Add-on services: sell extras on appointments and stays, scheduled and staffed - Multi-session checkout: book several sessions or pets with one itemized bill - Same-day stays can now repeat, just like overnight stays - Clients can choose a pet when buying packages and subscriptions online - Import same-day reservation items and bookings Bug Fixes & Improvements: - Prepaid packages now cover appointments dated after their expiration date - Appointments staffed before a commission rate now show in Unpaid Bookings - Online booking offers team members only for services they perform - Class bookings are no longer blocked when a resource has room left - Smart campaign texts respect quiet hours in the Pro's time zone - Re-adding an existing client no longer turns off their smart campaigns - Subaccount exports now include built-in fields such as breed and weight - Removing a saved item photo now sticks after saving - Birthday icons now appear every year for clients and pets - Estimate reservation scheduling no longer crashes before checkout is set - Same-day capacity stays correct across time zones and clock changes - Same-day item capacity is selected from 1 to 100

Version 5.11.1 5h ago

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The following data may be collected but it is not linked to your identity:
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Accessibility

Information

Seller: PocketSuite, Inc.
Size: 111.9 MB
Category: Business
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat
In-App Purchases: Yes

Month of Premium $49.99

Month of Team $99.99

Month of Facility edition $149.99

Month of Multi-Location $39.99

Learn More

Developer Website

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Ratings & Reviews

Where have you been all my business life?!

What a game changer!!!

Great customer service!

Great app, excellent onboarding, slow support

What’s New

App Privacy

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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